Originally Posted by tidwellfarms

Hey johnpsz, where did you get the info on your ETA? Mine was ordered on 3/18/17 and I got the build date from etis this morning as 4/27

Originally Posted by Ford Chat transcript

A Ford representative will be with you shortly.
Raquel says:
Hello John. My name is Raquel how can I help you?
John says:
Hello, I would like to inquire about my truck order
John says:
VIN 1FT8W4DT3HED42912, order number A002, Dealer F74406
Raquel says:
I am happy to provide you the current status of your vehicle order. It will be a brief moment while I look into this for you.
John says:
thanks you
John says:
thank you
Raquel says:
You're welcome. Thank you for briefly,waiting. I show that your vehicle order is awaiting shipment, currently.
John says:
do you happen to see an ETA?
Raquel says:
Yes, it does. The estimated delivery date to the dealership is 5/28/17. Please keep in mind that the delivery date is just an estimate and is subject to change. Your dealership has 2 to 3 business days to inspect and prep your vehicle to be delivered to you.
John says:
thank you for your assistance, have a great day.
Raquel says:
You're very welcome. Thank you for chatting with Ford Motor Company, please take a short survey to rate my service. Click on the small "X" in the top right hand corner to launch the survey. Have a great day!

Originally Posted by my salesman via email

Hey John, hope all is well. I was not intentionally ignoring your emails, you just kept beating me to the punch....by the time I got an update you had emailed me about it, ha.

Originally Posted by Johnpsz

Here are some resources:
Cotus Main site = Ford Custom Order Tracking | ordertracking.ford.com
Cotus secondary site = Ford Custom Order Tracking | ordertracking.ford.com
Cotus internal ford testing site = Ford Custom Order Tracking | ordertracking.ford.com
ETIS = https://www.etis.ford.com
Ford Chat = Live Chat or https://www.ford.com/help/contact/
Ford Window sticker = http://www.windowsticker.forddirect....8W3BT3HED65751 (append your VIN to the URL) if on a phone and you cannot modify the URL use Look Up Window Sticker

Originally Posted by ckrampota1

Also, once i'm finally able to get my window sticker, how can you tell the build date?

New user here.... Ordered mine on 4/24 and got my VIN# yesterday. i doubt my sticker will be issued yet, but I was also pretty surprised when i got my VIN# in 3 days

Thanks for the help

Originally Posted by 44Dan44

Well, ETIS certainly does make you raise your eyebrows when it fully updates, double cab terminology

Originally Posted by Johnpsz

In the lower gray section of the window sticker there will be a date following a few other codes, not the date at the very bottom in the white section.

The gray section date is what we refer to as the window sticker date or W/S date, and the build "normally" happens 7-8 days later than that date, there have been a few that were a few days longer.

That Gray/Window Sticker date is the day your truck "completes" the "In Order Processing" phase and moves to the "In Production" phase.

The Date in White at the bottom, changes when it cycles through the different stages, and a new PDF is generated. So for mine the W/S date was 4/19, but the white date read 4/20 during the period it was in the "In Production" stage of the process. The once it moved to "Awaiting Shipment" it changed to the 4/27 date.

Originally Posted by Frost27

Not that I'm unappreciative of the COTUS and ETIS systems, but for the amount of money they rake in a day for just these vehicles alone makes you wonder how a $2.00 Amazon package has better tracking.

Even some vaguely realistic numbers would suffice for me. Waited 45 days for the order to be processed while others have seen it in as little as a week. Something like this week is XLs, next week is KRs, or you have 700 orders before yours. I mean I knew the 8-12 week timeline was a real possibility, but being in the dark for such a large purchase is kind of silly.

My dealer tells me that I'm getting better updates on the consumer side than they are.

I know none of it will matter once it arrives, but the lack of info sometimes is frustrating.


Here's to a hopeful week early delivery

Originally Posted by tidwellfarms

Hey johnpsz, where did you get the info on your ETA? Mine was ordered on 3/18/17 and I got the build date from etis this morning as 4/27

Originally Posted by Johnpsz

I cannot wait for mine to update, so it took like 3-4 days after the build for ETIS to update for you from just the build date to all the details?

Originally Posted by Johnpsz

I got the ETA from Ford Chat, some Chat agents tell you that they cannot access it but others will do the extra leg work if you are polite and respectful, see the transcript from my chat session yesterday:


My dealership is a little slow see this email I got from them last night after I told them what Ford Chat said:

Originally Posted by 44Dan44

Yep, I've checked every day since the 24th, today is the first change since it went from placeholder date to build date.

Originally Posted by Johnpsz

Ugh, so since mine switched out the placeholder on the 27th (yesterday) I still have a few days til it updates then. So, I guess refreshing it 5 times so far today has been pointless, lol...


On a another note, I just wrapped up a Ford Chat session: My truck has officially moved from "Awaiting Shipment" to "In Transit" and the ETA dropped from 5/28 to 5/25 (subject to change, of course).

Originally Posted by email from dealership

At this time Ford has given an ETA on 5/18/2017 - 5/24/2017.... now this is not guaranteed, as the ETA has been known to change. if we see a change in that we will be sure to let you know.