Originally Posted by chukeeee

Hey Matt, can you please help me out? I bought a set of 9000's off of Amazon, from Trends Auto. Sold as 1 set for 2005-2016 f250 & f350 4x4. Received the shocks and put them on, love them. Sent for the rebate, but the receipt from Amazon doesn't break down the order into part numbers, quantities, or individual prices, just " one set, one price ". I sent the 4 upc labels, so you can see I bought the 4 shocks that fit my truck, but they rejected my application. I called Trends, they told me that Rancho wouldn't honor any from Amazon. They won't send me an itemized receipt, she told me that was on Amazon. What do I need to do?

Thanks,
chukeeee

Originally Posted by chukeeee

Hey Matt, can you please help me out? I bought a set of 9000's off of Amazon, from Trends Auto. Sold as 1 set for 2005-2016 f250 & f350 4x4. Received the shocks and put them on, love them. Sent for the rebate, but the receipt from Amazon doesn't break down the order into part numbers, quantities, or individual prices, just " one set, one price ". I sent the 4 upc labels, so you can see I bought the 4 shocks that fit my truck, but they rejected my application. I called Trends, they told me that Rancho wouldn't honor any from Amazon. They won't send me an itemized receipt, she told me that was on Amazon. What do I need to do?

Thanks,
chukeeee

Originally Posted by steveg_nh

Your post made me wonder about mine. Website says card should have been mailed around 4/27 but I haven't received it yet. Hope it didn't get lost. That would be my luck. If so then what?

Originally Posted by Rancho Suspension

It would get reissued. I am assuming you will see it any day now. They usually send them out in a big batch from what I have been told.

Originally Posted by steveg_nh

Thanks. It actually says it was approved 4/17, not 4/27. So with the site saying they are usually mailed within 3 days, I was thinking it should have been here. Is there a rule of thumb I should follow then, maybe wait 4 weeks since approval date? Almost at that point already.

Thanks for the help.

Originally Posted by Rancho Suspension

I would reach out to them.
It wasn't a PO Box, by chance?
They don't mail to those, FYI.

Originally Posted by steveg_nh

Nope, residential home address. I assume the contact info is on the site. I'll look for it, thanks.

Originally Posted by chukeeee

Hey Matt, can you please help me out? I bought a set of 9000's off of Amazon, from Trends Auto. Sold as 1 set for 2005-2016 f250 & f350 4x4. Received the shocks and put them on, love them. Sent for the rebate, but the receipt from Amazon doesn't break down the order into part numbers, quantities, or individual prices, just " one set, one price ". I sent the 4 upc labels, so you can see I bought the 4 shocks that fit my truck, but they rejected my application. I called Trends, they told me that Rancho wouldn't honor any from Amazon. They won't send me an itemized receipt, she told me that was on Amazon. What do I need to do?

Thanks,
chukeeee

Originally Posted by Rancho Suspension

Please message me!!!!
OR E-MAIL ME!!!
Thanks Matt

Originally Posted by chukeeee

Thanks Matt! Your people reviewed my paperwork and approved my rebate. Great customer service on your part!

Originally Posted by chukeeee

I guess I owe you a beer now don't I