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Canadian 2017 F-350 SD Lemon - need help

 
  #1  
Old 01-03-2017, 03:15 PM
Sleepyguy
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Cool Canadian 2017 F-350 SD Lemon - need help

I purchased a new 2017 F-350 SD Diesel crew cab short box ultimate lariat start of October and had loads of issues with it. In fact I would say the truck has been in the shop 1/3 of its life and still in the shop.

I am looking for advise who to reach out to and perhaps ideas. The dealership is helping but not getting it solved. I reached out to Ford Canada customer support as well.

Problems are from factory and are the following.

1. Rear brake was installed incorrectly. Fairly easy fix after 130kms there was a smell and squeal. Shop visit 1.

2. Tailgate step did not eject. After two visits they finally took it apart and told me there was bed liner spray on it. Shop visit 2 and 3.

3. The center screen went blank on start up and recovered in 5 minutes. I sat in the parking lot in reverse blocking the lane until it recovered. It seems to reboot several times before recovered. Shop 2 and on going.

4. Two separate paint streaks yellowing on the white truck under the clear coat. Ended up needing roof repainted which took a week. They took over 4 weeks to get an answer from Ford on warranty the paint. Shop visit 2 and 3.

5. Lock and unlock functions not working. Truck some times will not lock or unlock. Applies to all doors, both fobs, and keyless entry. Eventually it works if you leave the truck alone for a few minutes. No fix in site for this and repeating the problem is not easy. Shop visit 2 and on going.

6. Backup camera turns on and stays on while driving around when never used reverse nor changed gears. Only happened 3 times thus far. Shop visit 2 and ongoing.

If you total my hours wasted on this it would be over 100. Canada apparently does not have a lemon law but a dispute system or I seek legal advise.

Can anyone provide advise or contacts a person can reach out to? It's not my first Ford but at this rate it will be my last. All I want is what I paid for a fully functioning $85,000 truck.
 
  #2  
Old 01-03-2017, 08:06 PM
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I'd post this thread in the 2017 forum.
 
  #3  
Old 01-04-2017, 10:42 PM
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I figured would try in general to start given it's not directly related to 2017 more so how to get some action or plans to move forward. I feel ford needs to step up and fix or replace
 
  #4  
Old 01-07-2017, 08:32 PM
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Got you moved, hope we you get things resolved.
 
  #5  
Old 01-07-2017, 09:21 PM
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Sorry to hear about this. I had a longhorn ram Dually bought back. Of your list, I really only see the locking/unlocking and maybe the center screen issues being pertinent to a buy back. My current 13 259 has been and is in the shop currently for the 5th time for the backup camera. It was under the 3yr/36k warranty. I get how frustrating it is. Had another brand new ram that had to have the roof and hood repainted with paper plates. Once all that stuff was fixed, it was a solid truck!

Most of your lists would be considered annoying or minor, that's why I would concentrate on the larger issues that they don't apparently have a fix for. General rule of thumb is 30 days in the shop or 3 trips for the same thing to qualify did buy back in the us. I would be suprised if Canada doesn't have buyer protection in place. Scour your manual to see if there's anything in there

brett
 
  #6  
Old 01-07-2017, 09:37 PM
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I've had a "problem child" truck before. It was in the dealership over 100 times with 29 different confirmed issues. Ford ended up calling me and offering to buy it back over an issue that made it unsafe to drive. They treated me VERY well on the buyback, actually more than I paid for the truck as they paid me sticker price plus for all the options that I had added to the truck, plus State taxes. (I had to provide receipts)
While this doesn't help with the pain of having a Friday evening truck, I can say that I've had excellent service from every other of the forty two Fords that I've owned. You can go to the GM, Ram, Toyota, and any other brand and read of people that have a nightmare vehicle of their own.
I know that doesn't help what you're going through, but just keep good records of miles and hours spent on the truck. The time may come when you need legal assistance, however, personally I don't know if your quite there yet.
 
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Old 01-07-2017, 09:38 PM
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They don't. At best we have a arbitration system that apparently has very bad stats for buying back vehicles.

Most of the people I have spoken to say the dealership can keep trying. End of the day I am pretty sure if they find a problem Ford Canada pays. If they don't then the time is on the shop.

I am currently driving on ice roads in a remote location in norther Alberta where it's hitting -30 and have an f150 loaner with no winter tires. For the third time...
 
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Old 01-07-2017, 09:42 PM
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Remember that any issue that you bring up during the 3/36 bumper to bumper warranty (like the backup camera) will be covered after the warranty expires.
 
  #9  
Old 01-07-2017, 09:46 PM
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Super Lemon

Originally Posted by Sleepyguy View Post
I purchased a new 2017 F-350 SD Diesel crew cab short box ultimate lariat start of October and had loads of issues with it. In fact I would say the truck has been in the shop 1/3 of its life and still in the shop.

I am looking for advise who to reach out to and perhaps ideas. The dealership is helping but not getting it solved. I reached out to Ford Canada customer support as well.

Problems are from factory and are the following.

1. Rear brake was installed incorrectly. Fairly easy fix after 130kms there was a smell and squeal. Shop visit 1.

2. Tailgate step did not eject. After two visits they finally took it apart and told me there was bed liner spray on it. Shop visit 2 and 3.

3. The center screen went blank on start up and recovered in 5 minutes. I sat in the parking lot in reverse blocking the lane until it recovered. It seems to reboot several times before recovered. Shop 2 and on going.

4. Two separate paint streaks yellowing on the white truck under the clear coat. Ended up needing roof repainted which took a week. They took over 4 weeks to get an answer from Ford on warranty the paint. Shop visit 2 and 3.

5. Lock and unlock functions not working. Truck some times will not lock or unlock. Applies to all doors, both fobs, and keyless entry. Eventually it works if you leave the truck alone for a few minutes. No fix in site for this and repeating the problem is not easy. Shop visit 2 and on going.

6. Backup camera turns on and stays on while driving around when never used reverse nor changed gears. Only happened 3 times thus far. Shop visit 2 and ongoing.

If you total my hours wasted on this it would be over 100. Canada apparently does not have a lemon law but a dispute system or I seek legal advise.

Can anyone provide advise or contacts a person can reach out to? It's not my first Ford but at this rate it will be my last. All I want is what I paid for a fully functioning $85,000 truck.

While it may be a Super Lemon $85,000.00! It sounds like a first year new model fiasco! I hope you can get your issues resolved, but nothing really sounds major. But I'm certain it's more than enough to be frustrated!

Good luck, and not sure how well Ford Canada will help you out of your new truck. Try your dealer first, but they probably will only trade you into another Ford. But I will say, Facebook and Big Yellow Lemons all over your truck will get some attention, perhaps as a last resort!

There have been so many issues with the new 2015 F-150 right thru 2017 and now the 2017 Super Duty's, but Ford keeps selling and consumers keep buying! So until more owners demand Quality, Reliability and Functioning as per Owners Expectations, and not the out.... as designed, nothing will change.
 
  #10  
Old 01-08-2017, 06:36 AM
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Originally Posted by AbitaPro View Post
While it may be a Super Lemon $85,000.00! It sounds like a first year new model fiasco! I hope you can get your issues resolved, but nothing really sounds major. But I'm certain it's more than enough to be frustrated!

Good luck, and not sure how well Ford Canada will help you out of your new truck. Try your dealer first, but they probably will only trade you into another Ford. But I will say, Facebook and Big Yellow Lemons all over your truck will get some attention, perhaps as a last resort!

There have been so many issues with the new 2015 F-150 right thru 2017 and now the 2017 Super Duty's, but Ford keeps selling and consumers keep buying! So until more owners demand Quality, Reliability and Functioning as per Owners Expectations, and not the out.... as designed, nothing will change.
In all fairness, it can be said that all brands have issues, however, the vast majority of the trucks produced by Ford are trouble free. I'm not a betting man but I'd be willing to bet you that if I asked the good people reading this who have trouble free trucks to list their names you'd find them to be in a great majority as to those with problems.
 
  #11  
Old 01-08-2017, 11:02 AM
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I am guessing everything was fixed except 3, 5 and 6 and have a common bond, they are all based out of the ECM.

I had some weird issues with my '15 that were all linked the the ECM. They did a full erase and reinstall all software and updates. BINGO solved my issues.

If after this is done you still have the same or different issues I would replace the ECM. Beyond that it could be in the wiring.

I had a '74 Chev bought new, battery dead on the lot so they charged it. Drove it home, next morning battery dead. Dealer replaced battery, AGAIN and AGAIN. 2 mo later dealer tells me one more try and if not they will settle under lemon law. I get a call, problem fixed. Electric window plug was the issue, IIRC it was plugged in backwards. Push button up window went down, push down it went up. Seemed odd but my first car with electric windows.
 
  #12  
Old 01-08-2017, 11:57 AM
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Electrical remains a problem. This is the 4th week since start of October they have had my truck. Third time I have been sent to work up north in oil field on ice roads with a loaner pickup with summer all season tires in -30 weather.

Dealership has no clue. Ford Canada is "helping" still why am I paying money to have a dealership pull door handle and drive it around the block then say it's good.
 
  #13  
Old 01-08-2017, 01:56 PM
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Crystal, are you out there, can you get Ford to look into this truck issue? They are going to have to get into the specifics and figure out the issues......
 
  #14  
Old 01-10-2017, 10:28 PM
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Ford apparently now has the field engineer on the task. To me it means more time without a truck.

I am a field engineer by trade and very familiar with process of elimination and troubleshooting. Unless they start taking the truck apart I am fairly certain they will not resolve it.
 
  #15  
Old 01-11-2017, 12:13 AM
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They should be trying hard to narrow down and eliminate issues and get you back in your new expensive truck. I would push them hard on a rental, loaner that replaces what you bought. What dealer is it at? Edmonton?
 

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