Not Loyal??? - Page 2 - Ford Truck Enthusiasts Forums



2009 - 2014 F150 Discuss the 2009, 2010, 2011, 2012, 2013 and 2014 Ford F150

Not Loyal???

Reply
 
 
 
Thread Tools Search this Thread
  #16  
Old 07-27-2014, 09:19 AM
QwkTrip's Avatar
QwkTrip QwkTrip is offline
Postmaster
 
Join Date: Apr 2007
Posts: 2,618
QwkTrip is a splendid one to beholdQwkTrip is a splendid one to beholdQwkTrip is a splendid one to beholdQwkTrip is a splendid one to beholdQwkTrip is a splendid one to beholdQwkTrip is a splendid one to behold
Oh, brother! I'm not loyal to a car dealer of all things! It is my money and I will spend it how I please. If they want some of it then they can earn it with the right product and service or go out of business for all I care. Someone else will step up and do better if they don't.
Reply With Quote
  #17  
Old 07-28-2014, 08:23 AM
FordService's Avatar
FordService FordService is offline
Official Ford Rep
 
Join Date: Oct 2010
Posts: 3,124
FordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud ofFordService has much to be proud of
Quote:
Originally Posted by KJ Smith View Post
...I wonder how Ford feels about their customers being told that?
Hi KJ Smith,

I want to get this documented in our system for the appropriate folks to see. To get things moving, PM me your full name, best daytime phone number, dealership info, and the specifics of what you'd like me to include. I'll do the rest.

Crystal
Reply With Quote
  #18  
Old 07-28-2014, 10:54 PM
KJ Smith KJ Smith is offline
Senior User
Thread Starter
 
Join Date: Jan 2013
Posts: 436
KJ Smith has a good reputation on FTE.KJ Smith has a good reputation on FTE.KJ Smith has a good reputation on FTE.
Right after I get it repaired....
Reply With Quote
  #19  
Old 07-29-2014, 05:35 AM
tseekins's Avatar
tseekins tseekins is offline
Moderator
 
Join Date: Jan 2008
Location: Maine, Virginia
Posts: 26,115
tseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputation
Quote:
Originally Posted by KJ Smith View Post
Right after I get it repaired....
Soooooo, are you actually having it fixed at the dealer that calls your loyalty into question? I wouldn't trade them a wooden nickle unless i was walking and bereft.
Reply With Quote
  #20  
Old 07-29-2014, 06:41 AM
KJ Smith KJ Smith is offline
Senior User
Thread Starter
 
Join Date: Jan 2013
Posts: 436
KJ Smith has a good reputation on FTE.KJ Smith has a good reputation on FTE.KJ Smith has a good reputation on FTE.
Quote:
Originally Posted by tseekins View Post
Soooooo, are you actually having it fixed at the dealer that calls your loyalty into question? I wouldn't trade them a wooden nickle unless i was walking and bereft.
Every dealership/workplace has a few aholes.

This Dealer has a good shop and is the most convenient for me.
Reply With Quote
  #21  
Old 07-29-2014, 08:11 AM
Tom's Avatar
Tom Tom is offline
Moderator
 
Join Date: Aug 2003
Location: Braham, MN
Posts: 22,740
Tom has a superb reputationTom has a superb reputationTom has a superb reputationTom has a superb reputationTom has a superb reputationTom has a superb reputationTom has a superb reputationTom has a superb reputationTom has a superb reputationTom has a superb reputationTom has a superb reputation
Sounds to me like the service writer was trying to offer his opinion of how Ford would consider the situation. But that's just an opinion, and worth nothing more than that. Although, to be fair, if I was denied assistance because of a lack of dealer service history I would probably show them what loyalty really means when I traded my Ford for a new Silverado.
Reply With Quote
  #22  
Old 07-30-2014, 05:57 AM
tseekins's Avatar
tseekins tseekins is offline
Moderator
 
Join Date: Jan 2008
Location: Maine, Virginia
Posts: 26,115
tseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputationtseekins has a superb reputation
I'd drive 100 miles to the worst Ford dealer before I walked across the street to the GM dealer. All dealers can repair all makes and models and they all have the computer software for diagnosis.

I did business with the same local dealer for over 20 years. Their service manager and I had a poor relationship anyway and he finally blew off the lot. I went tot he dealer the next town over and bought two new Ford in two years.

The local service manager is now long gone and I will return to see if the climate has changed. My current dealer is fantastic but not as convenient.
Reply With Quote
  #23  
Old 07-30-2014, 06:39 AM
KJ Smith KJ Smith is offline
Senior User
Thread Starter
 
Join Date: Jan 2013
Posts: 436
KJ Smith has a good reputation on FTE.KJ Smith has a good reputation on FTE.KJ Smith has a good reputation on FTE.
I thought about it yesterday and decided to try another dealer.

I used them once an my diesel when it was having issues.

Going to get an appointment today.


BTW, do you pay "shop charges" on the works package?

Somehow they got it up to $47.29 - $10.00 rebate.

I don't think you pay shop charges on warranty do you?
Reply With Quote
  #24  
Old 07-31-2014, 05:15 PM
KJ Smith KJ Smith is offline
Senior User
Thread Starter
 
Join Date: Jan 2013
Posts: 436
KJ Smith has a good reputation on FTE.KJ Smith has a good reputation on FTE.KJ Smith has a good reputation on FTE.
After getting over the dread of taking it in, deciding where to take it, dang thing started working correctly.

Its done that before. Last about a week.

Then I start the whole process over.
Reply With Quote
  #25  
Old 07-31-2014, 06:15 PM
blueovelboy's Avatar
blueovelboy blueovelboy is offline
Elder User
 
Join Date: Dec 2010
Location: sunnyvale
Posts: 804
blueovelboy has a very good reputation on FTE.blueovelboy has a very good reputation on FTE.blueovelboy has a very good reputation on FTE.blueovelboy has a very good reputation on FTE.
if the dealer can get you to pay shop charges they will but I always say I am not paying that for something they put in the paper for $29,95 they have to honor the add price unless its in small print on the add! but I have used the same dealer for over 15 years and get them to throw in stuff for my loyalty!
Reply With Quote
  #26  
Old 07-31-2014, 06:36 PM
conger's Avatar
conger conger is offline
Posting Guru
 
Join Date: May 2006
Location: Edmonton, AB.
Posts: 1,028
conger is gaining momentum as a positive member of FTE.conger is gaining momentum as a positive member of FTE.
Quote:
Originally Posted by KJ Smith View Post
I thought about it yesterday and decided to try another dealer.

I used them once an my diesel when it was having issues.

Going to get an appointment today.

BTW, do you pay "shop charges" on the works package?

Somehow they got it up to $47.29 - $10.00 rebate.

I don't think you pay shop charges on warranty do you?
That's too bad the attitude of one employee caused this. When I get my truck serviced at either one of two dealers I use, they make me feel welcome and that my business is important to them. I usually leave feeling good about the service.
Since your going to a different dealer, you should talk to the service manager and make him know why they won't have your business any longer.
Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Death Wobble 2015 F-250 true blue 1999 to 2016 Super Duty 20 12-25-2016 06:12 PM
New member on 2nd Ford Super Duty Mcald62 New Member Introductions 1 09-19-2016 01:30 PM
Loyalty olddavidp Ford vs The Competition 3 07-29-2016 06:09 PM
Fail Safe-Not so safe Diamnd1 Crossovers 2 09-28-2015 06:49 AM
Something interesting happened @ dealer today!! merlins'92f250d 1999 to 2016 Super Duty 24 03-16-2008 10:22 PM


Go Back   Ford Truck Enthusiasts Forums >

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -5. The time now is 05:54 PM.


 
  • Ask a Question
    Get answers from community experts
What's your question?
Send