Restoring 88 f-250. 7.3 IDI turbo. I want to rebuild the HYPERMAX pulse turbo unit. HYPERMAX will not respond to emails requesting parts after 4 attempts. I did not call them because I do not like phone conversations because there is no record of what was said, who you talked to, or what time they get back from lunch.. Does anyone know where I can get HYPERMAX parts ?

 

Any good turbo rebuild shop, in your area should be able to rebuild that turbo.

 

Thanks for your response, and I'm sure a diesel shop can rebuild it for me, but my question was, "where can I get parts ?". I want to rebuild it myself.

 

Just call Hypermax directly? Their email staff might not know anything about the old turbochargers.

 

look @ my post.
I don't do phone calls.

 

I saw that, and didn't think you were actually that serious. I can't really find any parts on e-bay or the web, so you're just going to have to either find a local diesel shop that has the parts and buy them from them, or just get over it and call Hypermax.

 

Thanks for your time.

 

Why not just record the phone call then?

Just make sure to tell EACH person you talk to, that you are recording, to stay legal.

 

Good luck with that... The next time you're informed that "calls may be recorded for quality control" be sure to explain to whoever eventually picks up, that you do the same thing. Let me know what happens.

 

For crying out...just take a piece of paper and pencil then write down the date, time and the name of the person you spoke to. If it takes more than one call get a bigger piece of paper. It's not that tough to document.

In this day and age of crackpots emailing the world I can understand why businesses ignore email inquiries. Pick up the darn phone and speak to a human.

I am an IT guy by trade but I prefer real human conversation.

 

thanks for your input.

 

Already done tried it with a debt collector sometime in '07 or so... the next time they called me, I told them that *I* was recording also and the guy actually became a little more pleasant. I wasn't actually recording... just wanted to see what would happen if they thought I was

 

Thanks, but I'm really not interested in doing all the "recorded phone call" game. All I want to do is run down some parts. The way everybody seems to use texting for their means of communication, I don't understand why I can't get the information I want through an email. After all, an email is the exact same thing as a text message.
Frustrated with all the stupidness. I am NOT going to call them.

 

Then have someone you know call them for you if you're afraid of talking to someone on the phone. "I'm calling about rebuild parts for a Pulse 6.9 IDI Turbo" - It's not hard.

They probably have a problem with their e-mail server or whatever, and might not even realize it. Especially they only have receive a very low volume of e-mail. No one else here knows the part numbers, no on else on line seems to have the parts, and if you don't want to call them, you're just going to have to live with your worn out turbo.

Your only two real options are to go to a diesel/turbo repair shop - or call them. I'm sorry, but that's just how it is.

 

Thanks for your input.