I want to post my experience of purchasing a set of Go Rhino Step bars in the hopes it will help others not make the same mistake I made.
I purchased a set of Go Rhino step bars for my 2012 pickup from Amazon on Aug 29, 2013 for just over $290 + tax.

The install was easy and I was able to remove the factory bars and install the Go Rhinos in about an hour.

5 months later January rolls around and the bars are getting pretty rusty. No big deal, the main reason I went with the Go Rhino bars is the 5 year warranty. I email the pictures of the rust off and proof of purchase.

My warranty claim gets approved but according to their “Company Policy” they do not cover Shipping.

They want $209 for shipping to replace the bars I purchased 5 months ago for $290.

Clearly I received a defective product and I completely understand it happens. Production issues are part of life but it’s how a company deals with defects that defines whether they are a good company or a terrible one.

So please warn everyone you know about what they can expect from Go Rhino and their terrible customer service and terrible Company policy.







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Sounds like their warranty is designed to cover the cost of replacing the part for them rather than for you.

Thanks for the heads up