Should I return these?
Senior User
Joined: Apr 2011
Posts: 372
Likes: 0
From: Visalia
I've kept just about everything that wasn't 100% perfect for my truck. Then again, I knew she wasn't going to be a show piece and I'd much rather be cruising in the truck than it being parked another who knows how long due to a minor defect that only I know is there... One more reason it only took as long as it did to get her on the road again!
Drive, drive, drive...
Paul
Drive, drive, drive...
Paul
Lead Driver
Joined: Nov 2002
Posts: 9,669
Likes: 1,249
From: Jefferson City, MO
Paul, I think you are setting the bar pretty high for calling something a show piece. I haven't seen your truck live, but any show would be honored to have your beauty in it. Of course, I would probably say show truck is more an attitude. Something to display versus something to drive.
I say keep the covers, take whatever discount you can get and (as Paul says) drive, drive, drive.
You will be the only one to notice. (Well and us now. 
)
I say keep the covers, take whatever discount you can get and (as Paul says) drive, drive, drive.
You will be the only one to notice. (Well and us now. )
Cargo Master
Joined: Apr 2003
Posts: 2,577
Likes: 208
From: Murfreesboro, Tennessee
My thoughts exactly and I would see if Summit could give maybe a 20% or at least the 15% and a T-shirt or cap.
Logistics Pro
Joined: Nov 2006
Posts: 3,670
Likes: 367
From: Fallon,NV & Bainbridge OH
Those things are usually clear coated and the scratches appear to be in the clear coat. Polishing them is easy but if you do and take off the clear coat without re-coating them you have to stay up on polishing them, ask me how I know.
Logistics Pro
Joined: Oct 2002
Posts: 4,489
Likes: 5
From: Valley Center, CA
I would take the discount and polish out the scratches. Or if they are very shallow, you may be able to put a clear coat over the marks and see if they dissapear.
The product may not have been scratched by either Summit or Ford. It may be that they were returned by another customer who sent them back and they merely resold them to you without noticing the damage.
Good luck, Jag
The product may not have been scratched by either Summit or Ford. It may be that they were returned by another customer who sent them back and they merely resold them to you without noticing the damage.
Good luck, Jag
Laughing Gas
Joined: Dec 2007
Posts: 792
Likes: 3
From: Sandy Run SC
I am an old man and will agree with Ray. The problem I run into is after I get over something like this I will be at a car show and some nit pickin idiot will look under the hood and ask you how did you scratch your valve covers. If it happens just don't even comment. 
FTE Legend
Joined: Oct 2005
Posts: 283,495
Likes: 8,198
From: northwestern Ontario
I say take the discount and run, the worse scratch is on the side and probably never be noticed
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Senior User
Joined: Mar 2012
Posts: 332
Likes: 0
Well I called summit again. They asked about how it was shipped. Since they packaged some other parts in the same box as my valve covers (an oil pan pickup tube, timing chain gear set, and a oil pan dipstick) in the same box with no padding the situation turned really quick into them exchanging my valve covers at no cost. The new valve covers are being shipped as we speak and the old ones will be picked up off my doorstep. No trouble for me at all, I don't even have to fill out the exchange form.
Grade A+ customer service from summit. Shipping me valve covers, without inspecting or receiving the old ones first. Then scheduling UPS pickup, no label required, at my house.
Grade A+ customer service from summit. Shipping me valve covers, without inspecting or receiving the old ones first. Then scheduling UPS pickup, no label required, at my house.
Lead Driver
Joined: Jul 2011
Posts: 6,599
Likes: 34
From: Rockingham, VA
Hotshot
Joined: Oct 2004
Posts: 15,882
Likes: 88
From: Durham NC
Summit is one of the few companies that understands the value of customer satisfaction! By the way they give a 10% discount to any racers if you provide them with a sanctioning org membership or comp license.
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