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Poor Raider customer service for 7 month old Nomad II

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Old 04-20-2012, 08:00 PM
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Ricohman Ricohman is offline
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Thumbs down Poor Raider customer service for 7 month old Nomad II

To make a long story short I bought a brand new Raider Nomad II topper for my new F350 last July.
I parked this truck for the winter.
About a month ago I noticed the trim at the bottom of the rear window is cracked.
I notice small cracks originating from the bolt hole, so I thought I could loosen the bolt and close this crack. The bolt is loose but the crack still can't be closed.
So I loosen it more and slide the trim out.
The hole is elongated at one end and even if I glue it I could not put it back into position as the distance between this hole and the one on the other side is to short.
I called the dealer who has sent these exact pics to the Raider rep. He is "sceptical" that this is a defect and although they have been thinking about this for a few weeks they are in no hurry to warranty it.
This piece is about $100 and it looks like I will be paying for it. Over $2000 for this topper and anyone can see that the plastic either shrunk or the holes holding it on are not at the correct distance apart. This stretched and stressed the plastic until it cracked.
I guess I could glue this somehow and enlage that hole to the right but for 2K you would think Raider would send me the piece.
Thanks for letting me vent.




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Old 04-21-2012, 01:24 PM
Beechkid Beechkid is offline
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I feel for you, but not unusual. Most of the cover mfg's quality is really poor, especially with the hinges. I ended up building my own.

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Old 04-21-2012, 02:47 PM
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Not hard to see the bolt hole is in the wrong place.
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Old 02-06-2013, 01:19 PM
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This piece was replaced and has cracked again while the truck is in storage for the winter.
Crap parts. I need to build something better or else remove the door in the winter.
Raider should be ashamed.
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