I downloaded the recent firmware you all indicated and the next day I had to unplug/plug to get it going. My truck has been sitting idle for a few days and will see what happens next time I start it. Sounds like I will have to call them by your alls experience.

 

My experience if it doesn't work the next day its no good. This is the info I'm running now, although different from Ricson's, but working flawlessly.

Firmware Version: 3.1001.55733
Calibration Version: 3.5010.2565
Application Version: 5010

If anyone else calls up there especially you Colm when they told you that there was no fix & about the voltage fluctuation theory from the charger you can tell them that they fixed another members same problems as yours & your looking for the same. Whatever files this guy swapped out really worked. PM if you need my phone number for Edge to reference to also.

 

Agree, They fixed mine too. If anyone also needs my info. for Edge PM me.

 

This is what I got from just calling them and getting a "special update"

Firmware Version: 3100155438
Calibration Version: 350102565
Application Version: 5010
FPGA Version: 1922682447

 

For those of you who are updated now, can you now erase the log data? Mine has locked up since new if I try to erase log data. Even if I do it one parameter at a time. I have to unplug it, and when I plug it back in the old log data is still there. I have never once been able to erase the log.

 

Bill, I just went out and was able to erase the records. I have also been able to do this in the past. In addition, the special update seems to have done the trick, it booted right up with the key turned to the on position.

 

I just tried mine after updating to the new software online and I wasn't able to erase the records. I'm going to call Edge now.

 

Still freezing up when trying to clear records. I'll call them back tomorrow or Friday and try to get the same special update that y'all have. How exactly do I tell them what I want? Just saying that some other folks on the internet were having the same problem, and you gave them these versions?

Firmware Version: 3100155438
Calibration Version: 350102565
Application Version: 5010
FPGA Version: 1922682447

 

Yes, just tell them your looking for the "special fix". They will ask you for your serial number & truck info.

 

TexasA&M it looks like my firmware version is a little different than Special Ed's and Ricson's - maybe because of model year? They asked me for my serial number and truck info when I told them about my boot up problems. You may want to also mention yur problem with clearing the records. good luck

 

Thanks for the heads up. I've told them several times about my issue and none of the fixes have worked. Hopefully they can figure it out soon because I'm tired of unplugging every time I want to check the records.

 

No dice... they updated my unit to the below specs per my request, and it didn't fix the issue. Back to the drawing board, I guess.

Firmware Version: 3100155438
Calibration Version: 350102565
Application Version: 5010
FPGA Version: 1922682447

 

Thats weird mine failed on me this morning also. 2 beeps & black screen again. I don't know anymore.

 

Mine just booted up turning the key to the on position. I have not started the truck since before my update and it has been plugged into the BT Jr. Will let you know if starting it up changes anything in the future.

 

Mine still has been shutting off after using the battery tender.

Last night I forgot all about the battery tender being plugged in and I started the truck. No problems with the Insight shutting off this time.

Before I try this again as some sort of controlled experiment, does anybody know if there is any problems with starting the truck while the battery tender is plugged in? PCM, FICM or other issues????


Edit --- Should add that I then got out with the engine still running and unplugged the tender and nothing noticeable happened.