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Ac still not working after Dealership paid $2k to fix

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Old 04-08-2018, 05:34 PM
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Ac still not working after Dealership paid $2k to fix

So I was having issues with my ac on my 2011 f250. It would cool some but the compressor would constantly turn on and off. So I took it to Krause Family Ford and had them look at it. They originally said it was the evaporator core but then later called back and said the compressor came apart and it along with the condenser and filter needs replacing. They quoted $2,300 parts and labor which I thought was way too high since I could buy the parts anywhere for under $600. So they finally brought it down to just under $2k. After them having it a week I got it back Friday and it worked fine. Then yesterday I didn't use it since it was colder. Now today when I use it the compressor is still cutting on and off just like before. It cools slightly better but nothing like it should. The lines are also hot which on Friday when I checked them they were ice cold. I looked at what all was replaced and what the Ford service book says should be replaced when a compressor is replaced due to contamination and they replaced the compressor, condenser, and the high side switch but did not replace the thermostatic expansion valve or the ac pressure relief valve which according to the Ford book says should be replaced. They also charged me for refrigerant when I know it was full since I had just charged it myself. It probably was overfilled actually. So now I am not even sure it needed the parts that were replaced. Before I took it there I felt the compressor and it didn't spin freely so I told them from the beginning I didn't think that was it. I could feel the pistons working when I turned it. This is so frustrating. It seems like I just can't find a place to take my truck to have work done. The last place I took my truck for a slow coolant leak told me I had a blown head gasket even though I told them it was very rare for a 6.7 to have that. A week later I crawled under the truck and found the coolant leak from an o ring on a coolant hose connection. The time before that the Ford specialist place I took it to re-installed the belt wrong and it shredded it on the way home. They did pay for me a new one from Oreillys but I had to install it myself. They were supposed to check my hpfp but had no idea what they were doing either. Then about 4 years ago I had the upper oil pan gasket replaced at Hardy Ford dealership and now it's leaking again. This is exactly why I do all my own work. I was going to do this ac work but I really didn't want to do it and the whole reason I had them do it is so I wasn't just throwing parts at it and so I could get the 2 year warranty.
Has anyone had a similar problem with their ac or have any idea what it could be?
 
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Old 04-08-2018, 05:39 PM
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Don’t have an answer for you, but instead of using the dealer, check to see if you have a business close by that specializes in vehicle heating and cooling systems (like a radiator shop) - they may hsve more knowledge than a dealer.
 
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Old 04-08-2018, 05:51 PM
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Sounds like there is a leak somewhere in the system. I repair systems and a lot of parts are suppose to be replaced cause u can not flush them out. it could be they cut an oring by accident when reassembling the system.
 
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Old 04-08-2018, 08:13 PM
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Don’t take it somewhere else, take it back to them and make them fix it correctly. You’ve already paid to fix it so they are responsible to make it right. Probably low on freon due to a leak or the orifice tube is plugged with stuff that was left in the system because it wasn’t flushed correctly. Here's a few thoughts as to your concerns:

1. Verify they flushed the system using Ford’s approved method and closed loop Ford machine.
2. Look at the compressor to verify it was indeed changed. Same with the condenser
3. Whether it was full of freon or not, they will still charge to refill the system. Old freon usually is contaminated and recycled.
4. Verify they put in a new orifice tube when they rebuilt everything
5. Once they have it back at,their shop and inspected it, ask what failed. If the system just had a leaking o-ring, all's good once it’s repaired. If debris in the system plugged the orifice tube, likely the condensor needs replacing again and potentially the compressor if crap made it past the orifice tube screen (rarely does this happen)



 
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Old 04-08-2018, 08:56 PM
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I've already looked and I have a new compressor, condenser, and a pressure switch installed. The Motorcraft condenser comes with a new filter. They supposedly flushed the system and according to the Ford repair manual I have which is Ford's workshop manual they were supposed to replace the thermostatic expansion valve and pressure relief valve which they didn't. Not sure if it matters or not. I just don't want them saying well we were wrong and you also need an evaporator core so now pay us X amount. I'm of the mind that I took it to you, you diagnosed it, you made the repair you said was the problem, I paid, now if something else is wrong then it's on you to fix it regardless if it costs you more since obviously you didn't know what the problem was in the first place. The other issue I have is this is my work truck I tow with so I'll not have a vehicle while it's back at the dealership. After finding out what it was I was just going to do it myself and buy the Motorcraft parts from Rockauto and buy a new vacuum pump, I already have some gauges. I could have bought the compressor, condenser, o rings, txv, and a new pump for about $500. I was out of town and figured I'll save myself the trouble and have them do it.
 
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Old 04-09-2018, 11:17 AM
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If they didnt install parts per recommended service manual, make them do so. You are liable to pay the parts cost but labor should be on them as the flat rate for the service should have included the time needed to do these as they are part of the scope of required work.. Just print the procedure out and bring it with you. Any cost to recover and recharge system is on them as they didnt fix it correctly the first time. The expansion valve is under $40 on rock auto fwiw and is one potential cause of short cycling if gunked up although the drier/ reciever upstream should have kept any crap filtered out. In either case it’s a cheap part and worth replacing to assure no future issues. also, My system (2006) doesn't use a high pressure relief valve (just hp cutoff switch) so can’t comment much on that part other than it looks like it fails open and bleeds off freon to aptmosphere and once blown, doesn’t reset (rupture disc design). It’s a $10 part so should,have been changed as well even though it was likely OK.

my guess is that it is probably a simple leak causing the issues but I’d make them install,all,the required parts anyway since the system is open.

As to the reference on filter that was installed, what type of filter was used and why was it installed after the compressor? In the old days Ford required you to install a filter in the hose to the compressor suction (cut in and left installed after the fix) and a temporary one placed in line from the condensor to the orifice tube (or expansion valve). This practice was discontinued a few years ago when they began using the improved closed loop flushing machines. You can still find the filter kits out there so was considering adding one during my a/c rebuild project. Can you possibly snap a pic for me?
 
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Old 04-10-2018, 09:51 AM
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I worked as an auto mechanic for several years. Things can go wrong no matter how careful. New parts can be effective, installs can go bad, often you are working in very tight areas and not easy to get to. You should give them a chance to make it right.
 
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