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2010 Superduty Cat and Transmission problems (long)

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2010 Superduty Cat and Transmission problems (long)

 
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Old 10-23-2011, 07:41 AM
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2010 Superduty Cat and Transmission problems (long)

I've been working on this time line to send to Ford and I thought I'd post it here to get it off my chest.

I have a 2010 F-250 , manual transmission, that I bought used last November, Ford certified, 16K miles on it. It now has 24K miles. It sees light use and this was the first time I ever tried towing with it. Every once in awhile it would pop out of third gear randomly while driving. I never took it in though because I couldn't repeat the problem.


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Tue September 27, 2011- Stop by Ambler Ford they read the code 4020, reset it and tell me to come back if it comes on again. It came on 15 miles later.


Wed September 28, 2011- I call and schedule an appointment to bring it in. The earliest they have is Monday October 3.


Mon October 3, 2011- I drop off the truck. I told them I would really like to have it back by Friday October 7, as I am towing an RV 3.5 hours out to the Penn State game. They said no problem. I also told them since I owned the truck, it would intermittently pop out of 3<sup>rd</sup> gear while driving. I told them this happened only once every 500 miles or so, so I wasn’t too worried about it being fixed before the weekend but I just wanted it looked at while under warranty.


Wed October 5, 2011- They call me and tell me the left catalytic converter needs to be replaced. Also there is a problem with 3<sup>rd</sup> gear and they need to drop the transmission to open it up and inspect it. They tell me to come get the truck, they want to drop the transmission the following week so they do not want to replace the catalytic convertor this week, only to have to take it off again the following week when they drop the transmission. I remind them that I am towing a trailer this weekend and want to make sure the cat is not clogged. They say I’ll be fine and I’m only just polluting a little more. We set up an appointment for October 11, 2011.


Fri October 7, 2011- 2pm Not more than 30 miles down the road the truck is in limp mode with the CEL flashing, no power, an RV, 4 people, a dog, and hundreds of dollars in tickets and non refundable RV parking passes.
I call Ford to see what they will do. I have trip assurance, free towing, rental, hotel etc through the Ford Certified program. They tell me they can send out an enterprise rental car, I try explaining that this will not really fix my situation. I requested a used truck from a local Ford dealer with a brake controller on it that I could “borrow” for the weekend. The RV I’m towing is only 3500 lbs, so it’s not like I even needed another Super Duty. The Ford rep was very polite and called a dealer, left a message. He then suggested that since this was a Friday afternoon, I’d probably have to go ahead and “handle this situation on my own.” He said Ford might reimburse me for renting a vehicle. I ask where he suggests I rent a vehicle with a brake controller, he has no clue. After calling a few local dealers and asking to borrow a used truck, I see that’s not going to happen.
Family member generously loans us his truck, we arrive at PSU 6 hours late in a borrowed F-150.


Mon October 10, 2011- I limp the truck to Ford. They seem unconcerned that they sent me down the road in a damaged truck. I ask for any type of time frame for repair and they said they didn’t have one. I should call back Tuesday when they get the transmission down. They give me a Hyundai Accent with manual windows locks, no cruise control etc- that seems equivalent to a $30K truck.


Wed October 12, 2011- I deiced to give them an extra day and waited till Wednesday to call them. Someone would check on the status and get right back to me. The day passed and they didn’t call me.


Fri October 14, 2011- Called them on Friday to ask about the truck and check how long I could have the rental car for. They said, “we should be finished with the truck real soon, so why don’t you just hang on to the car for the weekend.” Still can’t answer my question if they are replacing or repairing the transmission which seems odd to me.


Sun October 16, 2011- I stop by the dealer on a Sunday just because I am in the area and I find my fears are true. The truck is in the same place I left it, they didn’t even move it or start on the repairs.


Mon October 17, 2011- Monday 4:30 pm, stop by the dealer and find they still haven’t moved the truck. I called New Holland Ford(where I purchased the truck) and they said they could start working on my truck the next day if I had it towed out there. I went inside Ambler Ford and asked for me keys back and told them I was taking it to another dealer. They apologized profusely and wanted to let them keep it, they swore they’d start on it the next day. I eventually agreed just because the other dealer is an hour away and it wouldn’t be easy for me to get out there this week.


Wed October 19, 2011- They call me and tell me they have transmission split apart but they don’t have a gear puller big enough to get the gears out of it. They are special ordering the tool.


Friday October 21, 2011- Ambler Ford calls and says the synchronizer is torn up, the parts should be in Monday, I should have truck back on Tuesday, we’ll see.
 
  #2  
Old 10-23-2011, 09:52 AM
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Sorry to hear about your troubles with your local dealership. Dealerships are like women... some of them are a pleasure to be around, but most of them are nothing but drama!

Recommendation: Don't call them for status updates, just go by and talk to the service manager.

Request: FTE needs to create a "Dealership Feedback" forum so that we can see both the "good" and the "bad" levels of service at the Ford dealerships. If Ford Motor Company was smart, they would have their own forum with a rating system so that their customers would know where to go for quality service!
 
  #3  
Old 10-23-2011, 03:22 PM
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I agree, don't call just go by and see what is happening. If you can talk with the tech that would be good as well.

Be polite and non confrontational that should help.
 
  #4  
Old 10-23-2011, 03:41 PM
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Im tired of these dealers not giving a loaner similar to the vehicle being worked on. How many times have we heard of a truck owner being given a 4banger sedan as a loaner?

Btw im not sure about their rules/costs but home depot has f250 rentals might work in a super emergency. Doubt they have a brake controller though
 
  #5  
Old 10-23-2011, 03:47 PM
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3500 lbs load I would not worry about a tbc.
 
  #6  
Old 10-23-2011, 07:22 PM
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I checked. The local Home Depot Super Duty rental fleet doesn't even have trailer hitches.
 
  #7  
Old 10-26-2011, 07:01 AM
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I think a space on the site for dealer service reviews would be a great idea.

I've been working out of town a lot which is why I'd have to call instead of stopping by. It amazes me how bad they are at calling back since I have always been polite to them.

Even on Monday I called to speak to the person handling my truck twice in the morning but he was always with a customer. He didn't call me back until Tuesday afternoon. I wasn't even calling to complain, I just wanted to tell them they may as well inspect it since it is due the end of October and they had it all month.

I just hope they know what they are doing when it comes to putting together the transmission. They told me they had never worked on the zf6 before.
 
 
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