Ford Offers Free Service for 2011-17 Explorers
Easing customer concerns about exhaust emissions, on Nov. 1, Ford begins complimentary service to further safeguard vehicles.
Ford has announced in a recent media statement that it is aware that some 2011-17 Explorer owners have concerns about exhaust or carbon monoxide. The Ford Motor Company states in no uncertain terms: “These vehicles are safe. Our investigation has not found carbon monoxide levels that exceed what people are exposed to every day.”
However, for buyers’ peace of mind, the Blue Oval is going above and beyond in its customer service and offering a complimentary service that reduces the potential for exhaust to enter the vehicle.
Customers can take their vehicles, regardless of mileage or warranty status, to a Ford dealer to have this service performed, starting Nov. 1, 2017 through Dec. 31, 2018.
“To be clear,” says the Ford Motor Company, “other carbon monoxide concerns in Police Interceptor Utilities are related to unsealed holes from the installation of police equipment by third parties after the vehicle was purchased.”
‘These [Ford] vehicles are safe. Our investigation has not found carbon monoxide levels that exceed what people are exposed to every day.’
It’s not clear if current owners will be individually notified, but this action involves approximately 1.3 million vehicles in the United States, 84,000 in Canada and 24,000 in Mexico.
The Ford reference number for this service is 17N03.
To reduce the potential for exhaust to enter the vehicle, dealers will reprogram the air conditioner, replace the liftgate drain valves, and inspect sealing of the rear of the vehicle at no cost to the customer.
Ford customers with questions can call a dedicated hotline at (888) 260-5575.