Fulltext TSBs

Technical Service Bulletins

TSB
11-8-14
  • LACK OF STEERING ASSIST OR EXCESSIVE STEERING EFFORT DURING BOTH LEFT AND RIGHT TURNS
Publication Date: August 17, 2011

FORD:
2011 F-250, F-350, F-450, F-550

ISSUE:

Some 2011 F-Super Duty vehicles may exhibit contamination of the power steering hydraulic system that results in a lack of power steering assist or excessive steering effort during both left and right turns.

ACTION:

Follow the Service Procedure steps to correct the concern.

SERVICE PROCEDURE

  1. Road test vehicle and evaluate steering effort.
    1. If steering effort is excessive during both left and right turns, proceed to Step 2.
    2. If steering effort is normal, proceed to Step 3.
  2. Replace the power steering pump. Refer to Workshop Manual (WSM), Section 211-02. Proceed to Step 3.
  3. Replace the power steering fluid reservoir. Refer to WSM, Section 211-02.

PART NUMBERPART NAME
CC2Z-3E764-AP/S Reservoir – Vacuum Boost
CC3Z-3E764-AP/S Reservoir – Hydro Boost
BC3Z-3A696-APower Steering Pump – 6.2L
BC3Z-3A696-BPower Steering Pump – 6.8L
BC3Z-3A696-CPower Steering Pump – 6.7L

WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATIONDESCRIPTIONTIME
110814A2011 F-Super Duty 6.2L or 6.8L Engine, Replace Power Steering Pump And Power Steering Reservoir, Includes Road Test (Do Not Use With Any Other Labor Operations)1.3 Hrs.
110814A2011 F-Super Duty 6.7L Engine, Single Rear Wheel, Replace Power Steering Pump And Power Steering Reservoir, Includes Road Test (Do Not Use With Any Other Labor Operations)1.5 Hrs.
110814A2011 F-Super Duty 6.7L Engine, Dual Rear Wheel, Replace Power Steering Pump And Power Steering Reservoir, Includes Road Test (Do Not Use With Any Other Labor Operations)1.7 Hrs.
110814B2011 F-Super Duty, Replaced Power Steering Reservoir, Includes Road Test (Do Not Use With Any Other Labor Operations)0.9 Hr.

DEALER CODING

BASIC PART NO.CONDITION CODE
3A69642

NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.

Copyright © 2011 Ford Motor Company