Fulltext TSBs

Technical Service Bulletins

TSB
06-21-7
  • AUDIO / NAVIGATION SERVICE AND ORDERING PROCEDURES
Publication Date: October 9, 2006

FORD:
2005-2007 Crown Victoria, Five Hundred, Focus, Freestyle, Mustang
2006-2007 Fusion
2005 Explorer Sport Trac
2005-2007 E-Series, Escape Hybrid, Escape, Expedition, Explorer, F-150, F-Super Duty
2007 Edge, Explorer Sport Trac
2006-2007 F-650, F-750
LINCOLN:
2005-2006 Lincoln LS
2005-2007 Town Car
2006 Zephyr
2007 MKZ
2005 Aviator
2005-2007 Navigator
2006-2007 Mark LT
2007 MKX
MERCURY:
2005-2007 Grand Marquis, Montego
2006-2007 Milan
2005-2007 Mariner, Mountaineer
2006-2007 Mariner Hybrid

This article supersedes TSB 06-10-10 to update the vehicle applications as this procedure doesn’t apply to the following vehicles if equipped with the Navigation System – 2005-2006 Expedition, 2005-2007 Escape, 2005-2007 Escape Hybrid, 2006-2007 Mariner Hybrid.

ISSUE:

Some vehicles may require the audio or navigation unit to be replaced. A new Service Procedure is available for vehicles listed in the Vehicle Application Chart (Figure 2).

ACTION:

After performing diagnostics to determine if replacement of the audio or navigation unit is necessary, follow the Service Procedure to obtain the part number for ordering. Removal of the audio or navigation unit to access the part number is no longer required.

NOTE:THIS TSB DOES NOT APPLY IF THE DISPLAY HEAD IS NOT FUNCTIONING.

SERVICE PROCEDURE

The part number can be accessed on the audio display head / screen. There are two different procedures for each subsystem, select the one that applies.

Audio Procedure 1 (CD-6 With New Round Control Buttons (Figure 1):




Figure 1 – Article 06-21-7

  1. Turn the radio “on”.
  2. Press and hold the memory preset buttons 3 and 6 for 3 seconds – this will initiate the speaker walk around test.
  3. Before the test is complete, press the button 6.
  4. Then press the up-arrow on the right hand side of CD slot to view and record the part number.
  5. To exit, turn the radio “off”.

Audio Procedure 2 (All Other Units):

  1. Turn the radio “on”.
  2. Press and hold the memory preset buttons 3 and 6 for 3 seconds – this will initiate the speaker walk around test.
  3. Before the test is complete, press the button 6.
  4. Then press the arrow on the right-side of either one of the following buttons: “disc”, “tune”, or “disc-tune” depending on the unit – this will display the information menus that scroll through the following items quickly: config 1, config 2, eeprom number, and audio part number.
  5. You may have to repeat Step 4 a few times to capture the part number completely.
  6. To exit, turn the radio “off”.

    NOTE:TO MAKE IT EASIER TO IDENTIFY AND WRITE DOWN THE CORRECT PART NUMBER, THE BASE PART NUMBER FOR EACH AUDIO/NAVIGATION CONFIGURATION IS SHOWN BELOW.


    Unit DescriptionBase Part Number
    Disc-6 Audio Unit18C815
    Cassette And CD Audio Unit18C868
    Single CD Audio Unit18C869
    Navigation Radio18K931

    NOTE:FOR DETAIL INFORMATION ON NAVIGATIONAL SYSTEM, REFER TO WORKSHOP MANUAL, SECTION 419-07.

Audio / Navigation Procedure 1 (All Except Lincoln):

  1. Turn the radio “on”.
  2. Press and hold the memory preset buttons 3 and 6 for 3 seconds.
  3. Then press the “end test” on the display screen.
  4. Select the “system info” on the next screen to view the part number.
  5. To exit, press “exit diagnostics”.

Audio / Navigation Procedure 2 (Lincoln):

  1. Turn the radio “on”.
  2. Press and hold the “audio” and “menu” buttons for 5 seconds.
  3. Enter code 917 for “dig pin” on the display screen and press “enter”.
  4. The part number is displayed in the third box, second line.
  5. To exit, press “cancel”.

    To order an exchange unit or get technical support dealers can call audio / multimedia service center and technical hotline at 800-367-3333

    • Same Day Delivery Service is available in 24 major markets when the service center is notified by 12:00 P.M.
    • Next Day Delivery Service is available in all markets when the service center is notified by 3:00 P.M.

Removal and Installation

Refer to the appropriate Workshop Manual, Section 415-01 for removal and installation instructions.

WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage

OPERATIONDESCRIPTIONTIME
MT062107Refer To SLTS Manual For Appropriate Labor Times (18805), Use MT If No Labor Times Exist.Actual Time

DEALER CODING

BASIC PART NO.CONDITION CODE
18C815 (Disc-6 Audio Unit)42
18C868 ( Cassette And CD Audio Unit)42
18C869 (Single CD Audio Unit)42
18K931 (Navigation Radio)42



Figure 2 – Article 06-21-7


NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.

Copyright © 2006 Ford Motor Company