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TSB
10-25-12
  • SYNC - CALL SOUND QUALITY/BACKGROUND NOISE ISSUES AND/OR VOICE RECOGNITION DIFFICULTIES WHILE DRIVING
Publication Date: December 20, 2010

FORD:
2008-2009 Fusion, Taurus X, Taurus
2008-2011 Focus
2008-2010 Edge, Explorer Sport Trac, Explorer
2009-2010 F-150, F-Super Duty, Flex
2009-2011 Escape, Expedition
LINCOLN:
2008-2009 MKZ
2009-2011 MKS
2008-2010 MKX
2009-2011 Navigator
MERCURY:
2008-2009 Milan, Sable
2008-2010 Mountaineer
2009-2011 Mariner

This article supersedes TSB 10-8-4 to update the vehicle model years, Service Procedure and the Part List. The new SYNC service Microphone kit now includes a voltage filter incorporated into the jumper harness.

ISSUE:

Some customers of 2008-2011 SYNC equipped vehicles may express concern with their call sound quality while using the SYNC microphone, complaints of excessive background noise during a phone call and/or issues with voice recognition accuracy while driving.

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