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TSB
09-14-3
  • SYNC FUNCTIONS INOPERATIVE, DTC U3000-41, U0485, OR U0100, AND/OR BATTERY DRAW WITH ACCESSORY PROTOCOL INTERFACE MODULE CONNECTED
Publication Date: July 7, 2009

FORD:
2008-2009 Focus, Taurus X, Taurus
2008-2010 Fusion
2010 Mustang
2008-2009 Edge, Explorer Sport Trac, Explorer
2009 Escape Hybrid, Escape, Expedition, F-150, F-Super Duty, Flex
LINCOLN:
2008-2009 Zephyr
2008-2010 MKZ
2009 MKS
2008-2009 MKX, Navigator
MERCURY:
2008-2009 Sable
2008-2010 Milan
2008-2009 Mountaineer
2009 Mariner Hybrid, Mariner

ISSUE:

Some 2008-2010 vehicles equipped with SYNC version 2 software level, SYNC 911 Assist and Vehicle Health Report, may exhibit all or most of the following symptoms:

  • Diagnostic Trouble Codes (DTC) U3000-41, U0485, or U0100 in Accessory Protocol Interface Module (APIM)
  • SYNC display menus/options blank
  • USB port inoperative
  • No SYNC Blue Tooth device connectivity
  • Voice/Phone/OK steering wheel controls inoperative
  • Lack of APIM communication
  • Parasitic battery draw with APIM connected

These symptoms may be triggered by a low battery state of charge, or a recent battery disconnect/reconnect.

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