Cella Ford in New Bern. Especially if you have a diesel.

My '95 F350 Powerstroke 7.3 was in their shop for a whole month and still isn't fixed. They didn't diagnose it correctly, replaced a part that didn't fix my problem, and I got charged over $1,000 for parts and labor.

Their diesel mechanic is hardly ever there, they don't call you back with updates, and they don't seem to know much about diesels. At least not 7.3's.

I had it towed to a different diesel shop in town now.