We went through the process and it took 3 months to get the truck fixed. Feel fortunate you have a rental vehicle that runs well. Our truck broke down in another state and we had to drive the dealer loaner POS with bald tires for three months. Ford customer relations only would give us $28 a day if we chose to drive the loaner 600 miles back for a third time to turn in the POS for an actual rental so consider yourself lucky to get $38. We gave up and bought a new truck since the dealer locally would take it off our hands. Amazingly when we bought the new truck the old truck got fixed. Of course this all happened a week ago..and the truck broke in July.