That is an unfortunate and rare story on NAPA. Honestly, While it is possible, it happens everywhere it is so hard to beleive,for me anyways, considering my great luck with these guys all across the country, It is a coat to coast warranty.

My story on autozone, is an issue of an A/C delco fuel pump, that wasnt A/C delco. It was a jap rebuild in the A/C delco box... after 3 r&r's. I happend to walk into the store, while the district manager was there, he went to the shop that was doing the repair cuz I gave up after 3 times... the shop showed him, he paid me my money back, paid for the repair. and gave me 2 cases of castrol oil If I signed to be satisfactorily compensated... I did, and never went back.

Truth is, it can happen at any time to anyone of us.

I have had unbelevable luck with the Legend line of BAtteries, I dont know about the lessor stuff.