Every Ford dealership up here has messed something up on our trucks. We try not to bring them into the dealer to get worked on but they are the only ones that do warranty work around anchorage. I had the head gasket go on my 6.0L and had them nye out in Wasilla eork on it. After they put up a fuss about that it only had like 100miles left till warranty was up they did the job and now my truck drives like crap. Lots of noise from the back end when going over bumps and cracks in the road. Its funny because The F-350 rides smother than the Excursion does. Doesn't seem right to me. I also herd from another owner of an Excursion in anchorage that Cal bent his drive shaft when it was getting warranty work done and wouldn't pay for it, so he had to pay for it. Just saying watch what they do, make sure everything seems right or take it back.