Hey Kitty,

On the 5.4, the plug has a very long electrode and a "shield" that extends a ways below the threads into the cylinder. So the hex part of the body came out fine, but the shield and the electrode were still in there.

The problem is that I none of my local shops were very familiar with this issue. Only one seemed to understand, but didn't have the tools, and told me they had not performed the replacement before. The dealership knew immediately what was happening. The difference in the labor rate was $92 (dealer) $75 (repair shop). for the $100 - $150 difference, I would prefer to have the dealer do it.

My complaint is that Ford hasn't acknowledged this is an issue, other than to post a TSB on it. I am going to call and file a complaint just in case they decide to do something.

The sad part is that between my Taurus having tranny problems, and the Expedition having this, I may not buy another Ford. I am that furious about it.

Thanks for listening.

Eric.