I'm in North Edmonton so going out to Art barry for service is a bit of a hike. I try to time my maintenance visits with business trips to Vancouver. They come and pick up my truck at the airport then I just cab it to their yard to pick it when I get in (usually late in the evening). You don't get that sort of service from a large dealer. I've bought 3 vehicles from Bob. He also took good care of my mother in law and numerous friends and their friends.
Best advice is to establish a relationship with the dealer. I think thats easier to do with the smaller guys as they seem to have less staff turn over. if you do go see Bob, tell him John says hi!