Hey Ron,

Like I said two posts after my first one, I was just letting of some steam. I did not misunderstand him, he is the kinda in the dark on the whole diesel thing. In fact when he asked me about the whole thing I had totality forgotten I even made the post and told him that it was not me when it actually was. I had to go back and look at my past posts and I relised that it was me. When my cousin bought his truck (his first diesel) we were talking about tuners and stuff and I had suggested HMP to him cause you guys are local, I work with one of your family members and I remember a few years ago when you first opened up him coming to me and telling me about you guys. I always wanted to give you some business and was happy to send my cousin your way. He is new to diesels except for stuff on the farm, and when he was looking to do stuff I told him he really needed to get exhaust temp and boost gauges so he doesn't melt down the engine. He went back to you guys and one of you told him that gauges are just for fun and you don't really need them, which is not true of the pyro,the boost maybe but not the pyro. If you guys would of told him to put the gauges on he would of. He is the type that looks to spend money.HMP also never told him that when he is towing that he cannot tow in the highest setting of the programer. We average 2800 to 3000 miles a week and half of those miles towing 10,000 to 15,000 pound trailers, And here he is in the highest level of the programer burning up hills in Iowa doing 70 mph probably running 1200 to 1500 degrees (no way to tell without gauges) Of EGT cause nobody told him he shouldn't do that. My father and I both have politely told him on several occasions that might not be a good idea (not wanting to sound like we are putting him down or thinking that he is a dummy cause he in no way is). I know that the fifth gear and pumps have common problems and I'm not totaly blaming that on you, but I'm sure that it didn't do the stuff any good with the extra stress put on them. If he would of melted some valves or damaged anther major item cause of the bad advise he recived from HMP would of taken responsabilty for it? My guess is no! Now that he's blown 5th gear twice he finally thinks that maybe it is a good idea to turn it down when he's towing. I don't feel like you guys (HMP) took enough time to explain to a diesel noob what exactly the programer does to the truck, and the way to properly use the new found power that it brings. So I'm sorry to say it, but because of that you have lost me as a customer and anybody that I would of referred to you because of this. I love my cousin to death and feel partly responsible for what happened to him. If you still want to talk that is fine just let me know. Dale