Originally Posted by hofuf
I'm sure that Customer Service (no matter where they may be located or what they may look like) is available via the telephone.
Think again.
Maybe on paper it is available, but the reality is far different. CS Reps are not empowered to do anything. Just write down your complaint and pass it on. "The appropriate individual will be in contact with you shortly".
Yeah. Right. Been there. Done that. Still waiting on my call from 2002. Decided to live with it and get on with my life.
And I suspect that Ford uses the survey forms more as a report card on its dealers, not to generate product quality statistics. They use warranty claims for that.
So unless you made a warranty claim for the warped roof or the rusted undercarriage, I doubt that your concerns ever made Ford's radar.
And I am not saying that Ford is any better or any worse than any other manufacturer.