JD - I will check back with you later in the week. I won't be able to do anything until possibly this weekend or next. It sounds like the best bet would be take her computer and put it on someone's high speed access to clean it up and download updates. I could do that, but I am an hour and half away from her one way. Hopefully someone else closer or actually in Rochester could get to her sooner than me. Keep me posted and if anyone can help post up. Thanks JD for the update.