I bought both my vehicles from Cavalier Ford- from the same salesman! I was impressed with him the first time and went directly to him when we decided to get the Explorer. The service dept. has seen both the trucks- a bumper on the F150, so I guess that would be the body shop, but they did a great job on it. The explorer needed a new speaker in the front door, and I found out that they don't do the work on the stereos themselves, they contract it out, so I had to take it in twice, but they didn't keep it overnight either time. I guess I'm pretty happy overall with the service dept.