I agree that the good Ford dealers are working very hard to please and keep their customers. But, I don't think they are getting much support from Ford. I have owned Ford trucks for over 30 years and in the past, if the truck was fully maintained at a Ford dealer and if a major problem occured beyond the warranty - Ford was generous and would help with the cost. Between the dealer discounting the labor and Ford helping out some too - a major expense was usually cut in half if not fully covered.

Now people are getting denied just a few thousand miles out of a not very long warranty for major issues that are nothing more than factory defects. Personally, I think this sort of customer dealings is the main reason Ford is losing in sales. They are making their customers mad and mad customers check out the competition when they might have just kept going back to that good Ford dealer forever.