Ford Used To Have Excellent Customer Service – NOT ANY MORE!!

After twenty (20) years of owning many Ford Trucks & Vans, we now will never buy a Ford product based on their Customer Service. Our 2001 Ford Explorer had a defective passenger seat that does not lock in place & slides forward, which if not fixed could have caused serious injuries to someone.


The Explorer had approximately 40,000 miles on it, and Ford refused to pay $348.73 to fix a very dangerous factory defect. The two Customer Service Representatives stated that it does not matter if Factory defects occur after 36,000 – “They Are Not Responsible.”

We had a similar problem with Chevy Suburban, BUT Chevy Does Take Care of Their Customers!

Think before you buy a Ford!! From now on we will purchase Chevy vehicles based on our negative experience with Ford.