Yeah, had the same problem with the wifes. It kept shutting down, freezing up, etc.... Ford reprogramed it and it has been fine. There is a flashdrive being sent to all MyTouch owners around the end of March as Troy stated. Rumor has it Ford and Microsoft got into a heated battle over the flaws in microsoft's system and microsoft walked away. They have supposedly patched things up and the new programs are being tested in some Ford reps vehicles.