Damnit...2 days and I already got a problem
#151
#152
#153
#154
I wished i just had a mustang no matter what year it was lol. I really dig the car from the pictures, you should post some more. Im jealous
#155
The Mustang lacks the biggest handicap that your F-150 did--a whole bunch of weight centered very high off the road.
Good luck, although I might have waited to take down your website until I got the Expy back and confirmed that EVERYTHING was PERFECT. And got an explanation for the missing gas/extra miles. That part of the story creeps me out. Test driving is one thing, but you don't need to test drive paintwork...
George
#156
I still have the web domain...but if they screw me over again...I forsee another website
http://www.HonoluluFordStrikesAgain.com
Which would be even worse for them I think. I am/was very careful not to slander or libel. Just posted stuff I knew 100% to be true...and that I could prove.
I'm going to post up the timeline that my website had. That way everyone who didn't see it can now do so.
#157
April 21st 2009: I bought a 2008 Ford Expedition EL - Limited
April 25th 2009: Brought the Expy to Honolulu Ford
June 3rd, 2009: Called Honolulu Ford to see when my Expy would be ready for pickup.
June 10th, 2009: Told Expy would be ready by 5:00 P.M.
June 15th, 2009: Ford Corp Complaint Center called me and assured me they were working on the issue.
Told Buy-Back was no longer an option.
June 19th, 2009: Calvin called and we scheduled a drop off for June 22nd.
June 22nd, 2009: Dropped off Expy at 8:30 A.M. Promise date of Friday, June 26th.
June 24th, 2009: Called to check on status of Expy
July 6th, 2009: Honolulu Ford called and asked about my website.
That is it to date. Hopeing to get my Expy tomorrow.
- Looked great externally.
- Viewed the Expy around 5:00 P.M. and didn't have good lighting
April 25th 2009: Brought the Expy to Honolulu Ford
- Got 2 videos of the paint issues.
- Talked to Virgil
- Informed me to return on Monday the 27th and have the Service Department take a look at it.
- She did a quick once over and asked me to come back later when they weren't so busy
- Asked that I provide a Hand Written description of all of my complaints and bring back on the next visit
- Sat there for 2 hours until I was finally seen by Carmella
- Carmella took my Hand written notes and using a Yellow Grease Marker, we outlined every single defect.
- Carmella took pictures of the Exterior Damage, and the Interior Paint Defects.
- I took pictures with my iPhone...see the pictures page for them.
- Carmella informed me that Ford Corporate would have to approve the repairs, and she would call me once approval was had
- Due to my schedule, I was unable to drop off until May 19th.
- May 19th, 2009: Dropped of my Expy at 1:00 P.M.
- Carmella said expect approximately 2 weeks for repair.
- Repairs were to include: 100% of Industrial Fallout removal, Respray all Factory Paint Defects, Correct Exterior paint damages.
- I dropped off my Expy with 860 miles, and 3/4 tank of gas.
June 3rd, 2009: Called Honolulu Ford to see when my Expy would be ready for pickup.
- Carmella could not be found
- Was informed eventually by the Service Receptionist that my vehicle was in the Parking Lot
- I was transferred to Kevin. Informed him I was coming, and to not do anything with my Expy
- Arrived at the Dealership 1 hour later. 3:00 P.M. During that interval, they had returned the Expy to the Paint Shop against my wishes.
- Kevin and I had a little "Pow Wow" session. He was told specifically to not allow any work on my vehicle and to have it delivered to me the next morning 1st thing.
- Attempted to file BBB complaint. Unable to do so against Honolulu Ford. System only allowed me to do it against Ford Corporate.
- Was informed that Ford Corporate had never authorized repairs.
- My Expy had sat on the Paint Shops lot for 2 WEEKS WITHOUT BEING TOUCHED
- Paint Shop had started work despite being told specifically not to.
- Was told to expect Delivery on June 10th.
- Claimed was unaware my Expy had Exterior Paint damage
- Says the Work Order shows absolutely nothing about the repairs that were not completed
- Changed due date to Friday, June 12th for repairs to be completed
- Informed me that all authorizations from Ford Corp. had finally been authorized
- Said that Virgil had okayed all repairs not specifically covered by the warranty.
June 10th, 2009: Told Expy would be ready by 5:00 P.M.
- Arrived at 4:30 P.M.
- Sat on the lot until 6:00 P.M.
- Expy finally arrived
- Performed inspection and found that only the Door Jambs, the underside of Hood, and crimp seam on the Rear Hatch had been painted.
- All 4 doors had obvious line of paint build-up from the taping
- All places that were painted had obvious Overspray visiable from 2-3 ft away
- 1/2 way completed removal of the Industrial Fallout on the Exterior
- Rear hatch now has missing trim piece that was present on drop-off May 19th.
- 1/2 ***'ed post work cleaning. I found numerous tools and a roll of tape inside my vehicle
- 1/4 tank of gas, and 931 miles on the Odometer
- Interior of Expy was trashed. Dirty, dusty foot marks everywhere.
- A/C was set to max, rear A/C was on max, both front seats had been adjusted to the "Low Rider" position.
- Spoke to Candy. Was told Expy spent 2 weeks at shop awaiting Honolulu Ford to get Authorizations done.
- Candy informed me that a 100% repair of the Damage would require 1 month in the shop
- I have no proof of this. But I am fairly certain someone spent 2 weeks riding around in my vehicle. It has roughly 70 miles that are unnacounted for. And 1/2 a tank of gas is missing. The Repair Shop is at maximum, 2 miles away from the Dealership.
- Candy claims she has records from the 921-931 mile point...so where did the 860-921 mileage go?
June 15th, 2009: Ford Corp Complaint Center called me and assured me they were working on the issue.
- Visited Navy Legal to explore my options.
- Virgil called asking if I would accept a Buy-Back.
Told Buy-Back was no longer an option.
- Was assigned to Calvin as my Service Writer
- Talked to Calvin, and he said he would call me in a few days after doing some research
June 19th, 2009: Calvin called and we scheduled a drop off for June 22nd.
June 22nd, 2009: Dropped off Expy at 8:30 A.M. Promise date of Friday, June 26th.
June 24th, 2009: Called to check on status of Expy
- Was informed by Calvin that the shop was having issues
- Might not be available on Friday, June 26th.
- Visited Dealership and get an Enterprise Rental...a Jeep Laredo
- Was assured vehicle would be ready on Monday
- Was told "I don't know where your vehicle is" by Kevin
- 2 Hours later, I got a call saying they had found it another Paint Shop
- Advised the new delivery date is Wednesday, July 1st.
- Paint Shop had delivered Expy to Honolulu Ford
- Calvin had sent Expy back to Paint Shop due to Driver's Door paint being screwed up.
- Advised that Expy might be ready by Thursday for pickup
- Called at 5:00 P.M...advised that Expy may not be available until Monday, July 6th.
- Took Jeep rental back, got a 2009 F-150 Supercrew. Jeep was too small for my family.
July 6th, 2009: Honolulu Ford called and asked about my website.
- Offered to meet my terms on a 2009 Mustang Bullitt
- Made me take-down the website as part of the purchase order
- Informed me that my Expedition wouldn't be available until Wed, July 8th
- Informed me that my Expy was getting a Full Detail inside and outside
- Informed me that my Expy should be ready for pickup on Wed July 8th
- Informed me that one of the decals was back-ordered.
- Scheduled a follow-up appt. for Fri, July 9th.
That is it to date. Hopeing to get my Expy tomorrow.
#158
#159
FoMoCo Customer Complaint Dept. said they'd discuss what they can do to help me get some Customer Satisfaction...after I get the Expy back and all parties agree it has been repaired.
I'm aiming for a free Premiumcare ESP. That is about the best I can expect I think. Would love to get more, but I doubt anything is possible
I'm aiming for a free Premiumcare ESP. That is about the best I can expect I think. Would love to get more, but I doubt anything is possible
#163
#164
Glad to hear that you're at least getting something out of this freak-show of a dealer. I have my fingers crossed for ya that your rig comes back in the shape you want!
But at the same time, I have to hate you for the Bullit!! I sold my 90 coupe about 5 years back and have never forgiven myself for it!! I miss Friday night drags and my 11.80s all motor....
But at the same time, I have to hate you for the Bullit!! I sold my 90 coupe about 5 years back and have never forgiven myself for it!! I miss Friday night drags and my 11.80s all motor....