Opinion Needed-Truck Defects Found
#1
Opinion Needed-Truck Defects Found
I purchased a 2008 F-250 truck from a dealership in Nebraska, but the truck they located was in Oklahoma. In order to save money, I told them they could drive the truck back instead of trailering it.
Upon receipt in Nebraska, the truck had 2200 miles on it, when it should have, according to the dealership, only been 700, even after the transport. The truck specifications also listed 20" wheels, but arrived with 18" wheels instead, which the Nebraska dealership was correcting as I arrived.
In order to make things right with me, they threw in a tonneau cover and splash guards. which I was fine with at the time.
Since the truck arrived late at the Nebraska dealership, I had to sign the paperwork before I was able to personally see the truck for inspection. When I finally viewed the truck , it was dark outside, it had just snowed, and everyone was anxious to get out of the dealership for the evening. This made is very difficult to carefully inspect the condition of the truck prior to departing from the dealership.
Upon further inspection, and a few days later, I discovered a cigarette burn between the driver's seat and the console. And, the tire pressure monitor fault code constantly appears on the dash, which I'm assuming is in direct relation to the wheel replacement and the bed extenders are on the wrong side of the box. There upsise down.
How do you think I should approach this situation and the dealerhsip to make it right? What should the dealership do?
I appreciate you comments and suggestions.
Upon receipt in Nebraska, the truck had 2200 miles on it, when it should have, according to the dealership, only been 700, even after the transport. The truck specifications also listed 20" wheels, but arrived with 18" wheels instead, which the Nebraska dealership was correcting as I arrived.
In order to make things right with me, they threw in a tonneau cover and splash guards. which I was fine with at the time.
Since the truck arrived late at the Nebraska dealership, I had to sign the paperwork before I was able to personally see the truck for inspection. When I finally viewed the truck , it was dark outside, it had just snowed, and everyone was anxious to get out of the dealership for the evening. This made is very difficult to carefully inspect the condition of the truck prior to departing from the dealership.
Upon further inspection, and a few days later, I discovered a cigarette burn between the driver's seat and the console. And, the tire pressure monitor fault code constantly appears on the dash, which I'm assuming is in direct relation to the wheel replacement and the bed extenders are on the wrong side of the box. There upsise down.
How do you think I should approach this situation and the dealerhsip to make it right? What should the dealership do?
I appreciate you comments and suggestions.
#2
Some sap had it for a demo more than likely just before they transferred it, hence the cigarette burn. Is it in the carpet or the upholstery? I'd love to know the explanation for the wheel switch too. They can correct the TPS problem easily enough. I would be asking for replacement carpet or upholstery and I'd be trying to get a Premium Care ESP out of it also. You may not get it all, but it's worth a try. The problem is they are probably going to say that you already signed off on it. The mileage shouldn't be a problem as the warranty begins when the truck is put into service. The bed extenders shouldn't be a problem to switch either.
They did already throw in the things you mentioned which is a nice good-faith gesture. They may not be aware of the burn, the TPS problem, or the bed extender. You might also check to see if their guy that drove it back caused the burn. If so, maybe they'd want to know so they don't use him in the future.
I would approach them courteously. You always catch more flies with honey than vinegar. You can always get nasty if you have to later. Point out the flaws to them and see what they propose and go from there. Or, you could go in, show them the flaws and tell them what you feel would make it right. Up to you, but I'd try to do it diplomatically first, then you can get your ire up if you have to.
They did already throw in the things you mentioned which is a nice good-faith gesture. They may not be aware of the burn, the TPS problem, or the bed extender. You might also check to see if their guy that drove it back caused the burn. If so, maybe they'd want to know so they don't use him in the future.
I would approach them courteously. You always catch more flies with honey than vinegar. You can always get nasty if you have to later. Point out the flaws to them and see what they propose and go from there. Or, you could go in, show them the flaws and tell them what you feel would make it right. Up to you, but I'd try to do it diplomatically first, then you can get your ire up if you have to.
#3
I bought my 4th 08 this week. It's my 13th powerstroke. I've had similar issues with purchases. This week I bought a new 10 month old truck from a reputable ford ruck dealer in Salt Lake City. The day I bought it it was raining. It didn't get sunny for four days and by that time I had 600 miles. I stopped at the dealer and very nicely(not my strong suit) I showed them that in the year they owned it they washed it uncarefully and pretty well scratched the whole truck fairly badly. They made an appointment to come back and said if they can't buff it they'll paint it. Great experience. An 03 I boght came off the truck with a door ding that had been fixed and repainted. It too was re painted and I had no more problems. Two bits of advice....don't stress it and don't let up kindly insisting they fix it. Always ask the miles of a truck you relocate. I've been douped 3 or 4 time this way.
#4
As others have stated, I would just go back to your salesperson and just asked nicely that they correct these problems. Do you even smoke? If not then that would also help your cause.
I'd ask them to correct the issues, make an appointment to get it done right and leave it with them when the carpet comes in as I would guess it will be an all day affair.
I'd ask them to correct the issues, make an appointment to get it done right and leave it with them when the carpet comes in as I would guess it will be an all day affair.
#5
Had the same problem with my 06 truck. After going through the glove box I found out that this truck was used at the auto show and probably had 500 people sitting in it. They repainted the tailgate for me, they used touch up paint on the rocker panel, used paintless dent repair on the hood and had the hole in the leather "fixed". I would have prefered a new seat and repainting the whole rocker panel but at least the dealer took care of the problems in an "acceptable" fashion.
The problem with dealer trades is that each dealer is supposed to perform an inspection. Dealer A can say it wasnt that way when it left here, must have happened at Dealer B. Dealer B of course can say the opposite. The reason this becomes an issue is because if Dealer A documented the defects then Ford Motor or the carrier can be held responsible for the repair(s). If Dealer A never documented or admits to any defects then all repairs must come out of the dealers pocket, most likely dealer B's pocket since Dealer A will say it happened after it left their dealer.
The problem with dealer trades is that each dealer is supposed to perform an inspection. Dealer A can say it wasnt that way when it left here, must have happened at Dealer B. Dealer B of course can say the opposite. The reason this becomes an issue is because if Dealer A documented the defects then Ford Motor or the carrier can be held responsible for the repair(s). If Dealer A never documented or admits to any defects then all repairs must come out of the dealers pocket, most likely dealer B's pocket since Dealer A will say it happened after it left their dealer.
#6
Some great suggestions here. Make sure you are firm in your requests and that you are not afraid to go up the chain of command to get the issues fixed.
It seems like dealers are always in a hurry to get deals done and out the door. They'd rather get it done now then worry about fixing the issues later.
It seems like dealers are always in a hurry to get deals done and out the door. They'd rather get it done now then worry about fixing the issues later.
#7
You might get more responses posting another thread at:
https://www.ford-trucks.com/forums/forum30/
which is the super duty heavy duty forum.
https://www.ford-trucks.com/forums/forum30/
which is the super duty heavy duty forum.