New Hampshires December Chat Thread
#24
An update on my Expedition.
This is from an email series, with the them's redacted.
Best read from top message to bottom message.
_____________________________________
[From me to dealership.]
2004 Ford Expedition XLT Warranty Clarification
Sent: Fri 11/28/08 5:40 PM
Hi (salesperson):
Please confirm that Ford corporate has accepted the factory 3-year / 36,000 mile warranty on the Expedition.
I was reading the "Ford Cars and Light Trucks (except Focus) 2004 model year Warranty Guide" and on page two under "Know When Your Warranty Begins" it reads "Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first."
The "dealer demonstrator" clause suggests to me that the Ford factory warranty might have expired in 2007.
TY,
Dave
_______________________________________
[From dealership to me.]
Subject: 2004 Expedition questions
Date: Sat, 29 Nov 2008 11:41:19 -0500
Dave,
My name is (dealership manager)-I am the (top guy) for the (dealership). I want to let you know that we really appreciate your business and hope you enjoy the 2004 Expedition.
The nature of my email is in response to your inquiry to Cheryl about your warranty. The vehicle you purchased, as you note in your email-is a 4-year old new car. I had authorized her to promise warranty from the day you picked up the car. What we did was to reduce the selling price of the vehicle by roughly $1000, and then purchase on your behalf a Ford Extended Service Contract for the term of 3 years / 36000 miles. The net effect to you was exactly what you expected to pay for your new vehicle. You have in your possession all of the paperwork relating to this warranty.
In effect-this alleviates any concerns on your part relating to the reading of the “fine print” on the factory warranty for the vehicle. We included a warranty for you with your purchase-it is able to be used at any Ford franchised dealership in the United States should you need it. You have the original paperwork in your possession, and the coverage will travel with the VIN of the vehicle for the next 3 years / 36000 miles.
Please feel free to contact (salesperson) should you have any other questions-and again-thank you very much for your business.
Regards,
(dealership manager)
__________________________________________
[From me to dealership.]
Sent: Monday, December 01, 2008 4:27 PM
Subject: RE: 2004 Expedition questions
Dear (dealership manager):
Thank you very much.
Now I understand the why behind the necessity for the price to be broken down.
At the time I was in an Oh - Okie, whatever, frame of mind thinking it was a banking requirement for loan purposes.
Happy Holidays,
Dave
______________________________
[From dealership to me.]
RE: 2004 Expedition questions
Sent: Mon 12/01/08 4:45 PM
Dave,
No problem at all…just wanted to clarify so you have the peace of mind of knowing that you have an actual contract in effect. I thought that was the best way to do it in case you move, etc…
Please let me know if I can do anything for you in the future.
Thanks a lot!
(dealership manager)
Best read from top message to bottom message.
_____________________________________
[From me to dealership.]
2004 Ford Expedition XLT Warranty Clarification
Sent: Fri 11/28/08 5:40 PM
Hi (salesperson):
Please confirm that Ford corporate has accepted the factory 3-year / 36,000 mile warranty on the Expedition.
I was reading the "Ford Cars and Light Trucks (except Focus) 2004 model year Warranty Guide" and on page two under "Know When Your Warranty Begins" it reads "Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first."
The "dealer demonstrator" clause suggests to me that the Ford factory warranty might have expired in 2007.
- Ford might look the other way for a demo with only 5,900 miles on it and view such a demo as a left-over model.
- But I wonder about Ford's perspective when the Expedition is five model years old already and has 28,000 miles on it.
TY,
Dave
_______________________________________
[From dealership to me.]
Subject: 2004 Expedition questions
Date: Sat, 29 Nov 2008 11:41:19 -0500
Dave,
My name is (dealership manager)-I am the (top guy) for the (dealership). I want to let you know that we really appreciate your business and hope you enjoy the 2004 Expedition.
The nature of my email is in response to your inquiry to Cheryl about your warranty. The vehicle you purchased, as you note in your email-is a 4-year old new car. I had authorized her to promise warranty from the day you picked up the car. What we did was to reduce the selling price of the vehicle by roughly $1000, and then purchase on your behalf a Ford Extended Service Contract for the term of 3 years / 36000 miles. The net effect to you was exactly what you expected to pay for your new vehicle. You have in your possession all of the paperwork relating to this warranty.
In effect-this alleviates any concerns on your part relating to the reading of the “fine print” on the factory warranty for the vehicle. We included a warranty for you with your purchase-it is able to be used at any Ford franchised dealership in the United States should you need it. You have the original paperwork in your possession, and the coverage will travel with the VIN of the vehicle for the next 3 years / 36000 miles.
Please feel free to contact (salesperson) should you have any other questions-and again-thank you very much for your business.
Regards,
(dealership manager)
__________________________________________
[From me to dealership.]
Sent: Monday, December 01, 2008 4:27 PM
Subject: RE: 2004 Expedition questions
Dear (dealership manager):
Thank you very much.
Now I understand the why behind the necessity for the price to be broken down.
At the time I was in an Oh - Okie, whatever, frame of mind thinking it was a banking requirement for loan purposes.
Happy Holidays,
Dave
______________________________
[From dealership to me.]
RE: 2004 Expedition questions
Sent: Mon 12/01/08 4:45 PM
Dave,
No problem at all…just wanted to clarify so you have the peace of mind of knowing that you have an actual contract in effect. I thought that was the best way to do it in case you move, etc…
Please let me know if I can do anything for you in the future.
Thanks a lot!
(dealership manager)
#26
The only deficiency to be noticed so far with the Expedition is with the passenger heater fan, the dealership said a new fan is on order due to a worn out fan bearing.
I already got an dealership discount offer for a remote starter install for my Diesel.
I told them that was ill advised for a diesel, as the Diesel Supplement Owner's Manual warns against regular extended idling over three (iirc) minutes as a Sever Duty service issue as carbons builds up and seizes the (VGT) turbo vanes.
So instead, I got them looking for a left over Ford remote start kit for the 2004 Expedition. I told the dealership I wanted a Ford kit so any Ford tech can work on it later. I definitely didn't want an aftermarket remote start kit.
I already got an dealership discount offer for a remote starter install for my Diesel.
I told them that was ill advised for a diesel, as the Diesel Supplement Owner's Manual warns against regular extended idling over three (iirc) minutes as a Sever Duty service issue as carbons builds up and seizes the (VGT) turbo vanes.
So instead, I got them looking for a left over Ford remote start kit for the 2004 Expedition. I told the dealership I wanted a Ford kit so any Ford tech can work on it later. I definitely didn't want an aftermarket remote start kit.
#30
Good luck in your search sglaine.
My Expedition supposedly wasn't advertised.
I was told that my dealership 'knew of / found' it at their sister dealership being used as a company shuttle vehicle, and had asked that sister dealership if it could be sold to us.
So there it was at my dealership reserved for us to be the first to test ride it, during/after (forget) the ride we get the history on it.
Sold!
My Expedition supposedly wasn't advertised.
I was told that my dealership 'knew of / found' it at their sister dealership being used as a company shuttle vehicle, and had asked that sister dealership if it could be sold to us.
So there it was at my dealership reserved for us to be the first to test ride it, during/after (forget) the ride we get the history on it.
Sold!