Good morning New England. Just had a nasty storm blow through about 3:30.

 

You have to love chat customer service and here is one from a dish company Read very carefully

Please wait while we find a representative to assist you...
You have been connected to (03) Jack J.
(03) Jack J: Thank you for choosing Dish Network the leader in HD and DVR. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
George Laine: ok
(03) Jack J: Thank you for your time and patience.
George Laine: Good afternoon
(03) Jack J: As I understand you want to know the promotions which we have for existing customers, correct?
George Laine: I have been a good customer for many years and paid my bills on tiome
George Laine: I would like 2 DVR recievers
George Laine: What does that intail
(03) Jack J: As I understand you want to hook up two TV's using the DVR receiver, correct?
George Laine: I would like one up stairs as well as down stairs
George Laine: 2 units
(03) Jack J: Thank you for the confirmation.
(03) Jack J: In this case, you can replace current two receivers with Dual tuner DVR receiver.
George Laine: Ok
George Laine: no cost right
(03) Jack J: Using the Dual tuner DVR receiver, you can hook up two TV's with DVR facility on the both.
(03) Jack J: By replacing the current receiver with Dual tuner DVR receiver, you can avoid additional receiver fee of $5.00 a month.
George Laine: I want 2 suppert inits
(03) Jack J: You can save $5.00 every month.
George Laine: units
George Laine: Like I said 2 units
(03) Jack J: Yes, Dual tuner DVR receiver can be hooked up to two units.
George Laine: I hear what your saying but you are not listening to my request
George Laine: How long have I been with you now
(03) Jack J has left the session.
Your agent is experiencing technical difficulties. Please stand by while we re-establish contact or find a new agent...
George Laine: Here is where I am coming from with this
All agents are currently busy. Please stand by.
Please wait while we find an agent from the (03) Customer Service department to assist you.
You have been connected to (03) Tim D.
(03) Tim D: Thank you for choosing Dish Network the leader in HD and DVR. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
George Laine: Hello Tim
(03) Tim D: Hello!
(03) Tim D: How are you doing today?
George Laine: I would like 2 DVR recievers
George Laine: I am not doing to good at the moment
(03) Tim D: Sure, I will be glad to help you with that.
(03) Tim D: I am sorry to hear that.
George Laine: Ok
George Laine: I have been with you guys for like 9 years
George Laine: I would like 2 DVR recievers
George Laine: I have paid my bill on time every month
(03) Tim D: Would you like to add the DVR receivers or replace with the existing receivers?
George Laine: I have 2 9 year old recievers now
George Laine: This is an upgrade
(03) Tim D: If you wish I can provide you with all the information required to get a new receiver. However, to place an order, you need to call 1-800-333-3474. What would you prefer?
George Laine: Listin to me please
(03) Tim D: Sure, I will.
George Laine: I have been getting calls about promotions and your people have hung up on me
George Laine: I am going to DIRECT tv if you can not help me
(03) Tim D: I am sorry to hear that.
(03) Tim D: I will provide the information.
George Laine: I have been with you people for 9 years and have been treated like a dog
(03) Tim D: Great to hear that.
(03) Tim D: Let me check what best I can do for you.
George Laine: Great to hear that I have been treated like a dog (03) Tim D: I am sorry to hear that.
George Laine: So what are we going to do here
(03) Tim D: I apologize for any inconvenience.
George Laine: I am at my ends witts here with DISHNETWORK
(03) Tim D: I am sorry I did not completed the sentence properly.
(03) Tim D: I really apologize for the inconvenience.
George Laine: Ok what are we going to do
(03) Tim D: I will try to provide the best for you give me 2 to 3 minutes please.
George Laine: ok
(03) Tim D: Could you tell me how many TV's you have totally?
George Laine: I have 2
(03) Tim D: For the 2 TV's would you like to get DVR?
George Laine: And I would like 2 units DVR that is
George Laine: 2 units I want not 1
(03) Tim D: You have an option to replace the receiver with the SD DVR Dual Tuner.
George Laine: I understand that But I want 2 units
(03) Tim D: In this promotion you can connect the SD DVR Dual Tuner receiver for 2 TV's.
George Laine: Iwant 2 units
(03) Tim D: I will give the price an the information to replace the receiver.
George Laine: can you please understand that
(03) Tim D: Sure, you can connect the SD DVR Dual Tuner receiver for 2 TV's.
George Laine: If your going to charge me at all I will call direct tv right now..If that is how your going to treat a long time customer
(03) Tim D: You can watch Different programming on both TV's at the same time.
George Laine: I know what your saying but I would like 2 units
(03) Tim D: You will get one receiver and 2 remotes.
George Laine: okay
George Laine: I ask for 2 units
(03) Tim D: I wish I could but SD DVR single tuner for one TV is not available, that's the reason I am offering you SD DVR Dual receiver.
George Laine: Okay you know
George Laine: I guess you do not care about retaining me as a customer
(03) Tim D: With SD DVR Dual tuner you can watch Different programming on both TV's at the same time.
George Laine: This is in 2 difrent parts of the house
(03) Tim D: I am sorry if you feel that way I am giving you the options which are available on your account.
George Laine: and others watch different stuff and IRECT TV wwil set me up with 2 units free of charge
(03) Tim D: You can add on SD DVR Dual tuner for 2 TV's.
George Laine: and give me 30 extra channels
(03) Tim D: I wish I could but I am giving you the offers which are available on your account.
George Laine: So pease dish me up
(03) Tim D: As you are a good customer I can offer you one movie package for one month.
George Laine: Okay
George Laine: Looks like you lose a customer
(03) Tim D: I am sorry to hear that.
George Laine: What would that pacage be
George Laine: package
(03) Tim D: You can choose any one of the premium movie package like HBO or Starz, Showtime,Cinemax, Encore.
George Laine: at what extra cost
(03) Tim D: You can choose any one movie pack from the above pack I will give it for free for one month.
George Laine: Cinemax
(03) Tim D: Sure, I will add Cinemax free for one month on your account.
George Laine: Then after that month I am going to re avaulete this and most likely make a switch
(03) Tim D: Make sure that you need to remove it on the same date in the next month so that you will not be charged for it.
George Laine: Thank you

 

Hello Shaun and how are you doing this evening?

 

It has been busy so far.

 

....... What do you mean?...

 

Good morning Shaun...good evening Sean...hello New England...and all who dare to tread in these waters. Looks like some wet weather heading our way this evening...hope everyone has their galoshes handy!!!

 

Congrats on 12k sean..

 

Congrats on 12k Sean. We have had some bad weather come through.

 

Thanks guys and I got my Super Duty running Yeaaaaa Because I will be driving that for a while..Because my Exploder is a mess

 

Thats good news Sean. Only downside is it will cost more at the pump.

 

But with all this rain..I wont be getting water in my crankcase..I have a bad oil pan gasket...

Shaun did you see the transcript I posted..Good for a laugh

 

Thats was a good one Sean.

 

Do you think we will be staying with those clowns?...

 

I wouldnt. I had that problem with verizon wirless. Whenever I went to their store to get my phone fixed they would give me a hard time about. One phone I had they had to repair 3 times in a year for the same problem before it was replaced. The phone they replaced it with was taken back within 2 weeks because it wasnt getting a signal.I waited until my contract was up and went with nextel. Since then I have not had any problems.

 

Here is what pizz's me off..I have been with them 9 years. and I get phone calls everyday trying to give me promotions like I am not even there customer to begin with..

Makes me want to climb my roof and toss there dish in a lake