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  #46 (permalink)  
Old 05-19-2008, 01:17 AM
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You're comparing the 7.3 CPS issue to frames rotting out?

I still don't get the comparison with Ford - I'll be happily driving my SD 20 years from now, in the snow-belt
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Old 05-19-2008, 08:43 AM
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Quote:
Originally Posted by BLK94F150 View Post
It sucks. This is a pretty big black eye for Toyota because it's a long term quality problem, not some initial screw up like the 5.7 cam issue.

It probably isn't getting the press coverage, because it's not a disaster like Ford's problems.

For example, a rusty frame doesn't burn your house down if it's in the garage or near it. They haven't had the problems with frames cracking like Ford had with Explorers rolling over, or Crown Victorias catching on fire after crashing.

At least with Fords it seems like the frames only get surface rust but are still structually sound. It's the bodies that rot away.

Mike

I do not see it as a big black eye, on the contrary, this is very good in the customer relations department for Toyota, it shows they are taking care of the customer.

I do not think we would see Ford, GM or Dodge do this...
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  #48 (permalink)  
Old 05-19-2008, 09:22 AM
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Quote:
Originally Posted by krewat View Post
You're comparing the 7.3 CPS issue to frames rotting out?

I still don't get the comparison with Ford - I'll be happily driving my SD 20 years from now, in the snow-belt
I'll agree about the CPS, its nothing like a frame rotting out.

Super Duty death wobble... that's much worse! I'm planning on getting a stabilizer for mine. Homes burning down due to faulty cruise control... much worse. We can sit here and play the blame game all day concerning who has more problems and which are the most serious.

I don't think there is any doubt this is a serious problem, and that someone (either Dana or Toyota) royally screwed up. The handling of it is an issue. If Ford were to treat servicing of customers for the past 25 years the way Toyota has they'd be the #1 auto manufacturer world-wide and not Toyota, and they'd be flush with cash to handle a buy-back. Its the lack of not handling things this way when they had cash that's put them into a position where they don't have the cash and have no choice as to whether they can handle things this way. In other words, its a self-fulfilling prophesy.

If we can't be honestly critical about our favorite brand how can we expect it to improve?
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Old 05-19-2008, 02:06 PM
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From where I am currently residing, not for much longer though, Toyota has the poorest customer service. Although this falls back on the dealer as Toyota of course cannot control everything their dealers do on a daily basis. Overall Toyota has done a very good job of handling this issue, I agree. I just get tired of people pulling counter attacks saying Toyota is still better than Ford. In my area, they are the holy grail of automakers and never have done wrong. Are they? That is subject to a matter of debate and there are threads on Fords problems, and we all know of them. They really need to get in gear about the cruise control issue (Thank the lord I don't drive one of those vehicles), and its great that Ford has finally redesigned the CPS. I've just never been impressed with the way Toyota in my area handles their customers, but once again, this falls on the dealers mainly. Plus, Lexus (Toyota's luxury brand) has had a fair number of issues in my experience, so I think it really is and always has been an even playing field. Everyone has problems.
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Old 05-19-2008, 02:25 PM
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According to Consumer Reports over several years, the Toyota vehicles were rated at the top or close, the dealers at the bottom. We experienced blatent bait and switch tactics at a Toyota dealer in Alhambra, Ca. We jerked the guy around for a while and then went and bought a Mercury. Great service from Star LM in Glendale throughout the life of that vehicle.
(it was kind of a pos, but the dealer made up for it...)

I googled "toyota frame failure" and the off road guys show the rear sections bending w/o rust, and then there is some rust talk along with comments about being blown off by Toyota. And, of course, the current deal.

I looked into Honda transmission failure and Toyota sludge a couple of years ago, as we were thinking about different cars etc. At Honda the general report was an apology and a new trans. At Toyota, the general report was "Hose off, you should have changed the oil daily...."

I still think Toyota has some good vehicles but I think our economy could use the boost that cash in and used cars out will provide, and who better than Toyota to provide the cash.

ymmv.
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Old 05-19-2008, 03:37 PM
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Hmmmm, about 2 weeks ago, I decided that I could no longer use my 2001 F250 as a daily driver, due to high gas prices. It will be relegated to towing/weekend use. And I was thinking of getting a.......

You guessed it, a used 4cyl Tacoma!!!! Well, I have not really changed my mind --> I'll just be looking for a 2001-2004 Xtra-cab. I may expand my search to include Nissan Frontier.
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  #52 (permalink)  
Old 05-19-2008, 03:57 PM
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Quote:
Originally Posted by krewat View Post
You're comparing the 7.3 CPS issue to frames rotting out?

I still don't get the comparison with Ford - I'll be happily driving my SD 20 years from now, in the snow-belt
Yes I am!

It's easy to sensationalize the frame rot, but both have the same potential for injury or death. The comparison comes from how the companies handle issues. Sure, you may be confident that you will be driving your truck years from now, as am I. The difference is Toyota stepped up to the plate and did something about the "concern" before it became a black mark media and PR issue. You heard about the Fire Starting F-150's long before there was a proposed solution. Perhaps I should have used that as a comparison, because not only was there the potential for death or injury for the immediate occupants of the truck, but huge property damage and loss when your house burned down! However, I was addressing that the worst thing being said is Toyota should have anticipated the frame rust sooner, and done something about it sooner! At least they did something about it! How many are still waiting to get their cruise control fixed? Oh, wait, don't park your truck near anything until we can get it sorted out...

The accusation is that Toyota didn't do something soon enough. I want to know how fast they should have done something, when it is a concern that takes years to show itself and perhaps longer to show a pattern of failures.
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  #53 (permalink)  
Old 05-19-2008, 04:02 PM
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Quote:
Originally Posted by FTE Ken View Post
I'll agree about the CPS, its nothing like a frame rotting out.

Super Duty death wobble... that's much worse! I'm planning on getting a stabilizer for mine. Homes burning down due to faulty cruise control... much worse. We can sit here and play the blame game all day concerning who has more problems and which are the most serious.
So why are we? My post wasn't about which is worse, it was about how each company handled the situation. Sorry I didn't pick a more "dire" recall.
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Old 05-19-2008, 04:06 PM
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Gotta love you Baltimore guys. That HOMICIDE LIFE ON THE STREETS was one of my favorite TV cop show. If I remember right the captain had a TOYOTA TACOMA which broke in half and caused the show to be cancelled, or maybe that is just bull...
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Old 05-19-2008, 04:10 PM
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Quote:
Originally Posted by camodown View Post
Everyone has problems.
Agreed. I'm not a Toyota loyalist. I will never own one. I've worked on plenty, and plenty have repeat issues.

Yet ask someone of a well known problem with a Toyota? 5.7 cams maybe? But they took care of that superbly too!

You mention 6.0 diesel to just about anyone with a slight bit of automotive news awareness and they know.

How many times has Ford publicly sued Navistar, or vice versa now?

Flaming Ford, same thing.

I can guarantee someone at Dana is getting an ass reaming because of this, but Toyota knows better than to throw poo because you get it all over yourself too.

I guess this issue just really hits a chord with me having been in several different aspects of the industry, all the time Ford wondering what they have to do to "fix" their company.

Build a better customer.
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Old 05-19-2008, 04:15 PM
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Quote:
Originally Posted by rmosso1 View Post
Gotta love you Baltimore guys. That HOMICIDE LIFE ON THE STREETS was one of my favorite TV cop show. If I remember right the captain had a TOYOTA TACOMA which broke in half and caused the show to be cancelled, or maybe that is just bull...

What's this supposed to mean?
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  #57 (permalink)  
Old 05-19-2008, 04:47 PM
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Originally Posted by rmosso1 View Post
Gotta love you Baltimore guys. That HOMICIDE LIFE ON THE STREETS was one of my favorite TV cop show. If I remember right the captain had a TOYOTA TACOMA which broke in half and caused the show to be cancelled, or maybe that is just bull...

It appears to be bull. Google the show name and find NOTHING about anything like this. It ran 1993 to 1999, and the ratings sank.

"Homicide: Life on the Street" (1993)

If you find any info on a Taco taking out a cast member, post it.

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Old 05-19-2008, 08:18 PM
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Originally Posted by aldridgec View Post
So why are we? My post wasn't about which is worse, it was about how each company handled the situation. Sorry I didn't pick a more "dire" recall.

I wasn't giving comparisons, nor was I talking about your posts in particular. I was giving an example that we can always come up with auto manufacturers having problems and that's really not productive.

If you want to argue with me for the sake of arguing something I wasn't even disagreeing about, I won't be listening....
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Old 05-19-2008, 10:39 PM
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Quote:
Originally Posted by FTE Ken View Post
Super Duty death wobble... that's much worse! I'm planning on getting a stabilizer for mine. Homes burning down due to faulty cruise control... much worse. We can sit here and play the blame game all day concerning who has more problems and which are the most serious.
Gotcha on the rest of the stuff...

Death wobble... everything I've read about it reminds me of what my '01 did when I first got it, and got onto a rough patch of I-95 going north into CT, around a curve. Same exact thing, right to a "T". Wound up in the next lane with absolutely no control over it until I realized it was a hydraulic resonance and started to counter the oscillations with the wheel - and it went away in the blink of an eye. Put on a stabilizer (in the stock location, which at that time was the passenger-side tie-rod end), new shocks all around (9000x's) and I haven't had it since. Sure, I don't think it's a good thing that they let the thing out of the factory like that. And that they continue to do it, basically to this day (not sure of the '08's). And to make matters worse, move the stock stabilizer closer to the steering box, making it even worse.

It would be interesting to see what Ford would do with this exact same frame issue. The thing is, we probably won't see Ford make F150 or Ranger frames that disappear in 13 years.

Who knows.

I do chuckle gleefully hearing about Toyotas rusting away - who'd a thunk?
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  #60 (permalink)  
Old 05-20-2008, 11:20 AM
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It is ironic isn't it? Japanese cars used to be notorious for body rust. They didn't fix the problem, they just migrated it!
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