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Yeah, Blackhat is using DirectFordParts discounted part pricing. The dealer would probably try to charge list price, unless you complained about it. So if you went by list price
EGR $333
Tube $25
Labor $160 (1 hour for diagnosis, 1 hour for part replacement at $80/hr)
Total $518
$1200 seems way high. I would like to see how the service department broke that down.
I was thinking he meant the EGR cooler. I don't think I've ever seen a dealership shop give discounted parts prices, but maybe there are some kind ones out there. Usually list plus--I have seen as high as 35% over list. Maybe the OP can clarify his parts a little bit.
Yeah I was unsure on what tube he was talking about. Anyways where I work it is $199.95 diag and $122 an hour. Maybe they charged him 4 hours to put it in......