Go Back   Ford Truck Enthusiasts Forums > Regional Chapters > Mid-Atlantic Region > New Jersey Chapter
Sign in using an external account
Register Forgot Password?


New Jersey Chapter Join Chapter Leader: sddesigns

Welcome to Ford-Trucks Forums!
Welcome to Ford-Trucks.com.

You are currently viewing our forums as a guest, which gives you limited access to view most discussions and access our other features. By joining our community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join the Ford-Trucks Forums community today!





 
Reply
 
LinkBack Thread Tools Search this Thread
  #1 (permalink)  
Old 02-07-2007, 06:02 AM
F-16mechanic's Avatar
F-16mechanic F-16mechanic is offline
Freshman User
 
Join Date: Jan 2007
Location: New Jersey
Posts: 36
F-16mechanic is starting off with a positive reputation.
Best Service Department

I was wondering who would be considered the best service department in Southern NJ. I know my dealer has a bad reputation for service. But the sales department is great. So I was wondering what eveyone elses opinion was.
Reply With Quote
  #2 (permalink)  
Old 02-07-2007, 04:39 PM
F-16mechanic's Avatar
F-16mechanic F-16mechanic is offline
Freshman User
 
Join Date: Jan 2007
Location: New Jersey
Posts: 36
F-16mechanic is starting off with a positive reputation.
Service departments

Well here was my latest experience

Dropped my truck off at Chapman Ford Service department at 7:30am. Why? Because there are three TSBs that apply to my truck 06-21-15 Malfunctioning Temp gauge, 06-20-8 snap pop tick noise from exhaust and 06-18-2 weather stripping on windows. So I pre-arrange an appointment to have the truck looked at and fixed. When I drop it off, The Service Rep tells me he knows they dont have the parts for the exhaust TSB. No Problem I tell him I can set up an appointment to come back in when they do have the parts. So I leave the truck for the other TSBs. I call to get a status on my truck at 3:00pm and the Service Rep will give me a call right back. He calls me back and tells me that the Truck was not even touched Yet. Mind you I was the first person in there this morning. He tells me he will give me a loner car for the night will have my truck ready in the morning. OK i want to be nice about it so I say ok. I go there and find my truck in the same spot I parked it in the morning. And the Service Rep calls a rental company to see if they have a Car. Ok this guy does not even understand that he doesnt understand. Being in the military and in todays post 9/11 world. do you have any idea how hard it is to get a rental car on a base? Not an easy task.

So now my new "baby" is sitting in the lot waiting to be fixed and I am so fed up it is not even funny. Bad enough these TSBs were not even taken care of before I bought the truck a week ago.

I should have known better not to take it there but I thought, (I know I shouldnt be thinking) since I had an appointment, it would not be too bad. Boy was I wrong.

So my question is.... Where is the best service department in South Jersey? I will even travel a bit just so I dont have to go back there, on principle.
Reply With Quote
  #3 (permalink)  
Old 02-16-2007, 09:50 PM
Jim Simmonds Jim Simmonds is offline
New User
 
Join Date: Feb 2007
Posts: 11
Jim Simmonds is starting off with a positive reputation.
I used Flemington Ditchman ford up on 202. I had a high pressure oil leak in my 7.3 f250 2002, they fixed it no problem, also had them flush radiator fluid, and the replaced some bushing in the front end. It was expensive but it was done in one day no problems.
Reply With Quote
  #4 (permalink)  
Old 02-17-2007, 04:08 AM
tjc transport's Avatar
tjc transport tjc transport is offline
Moderator
 
Join Date: Mar 2005
Location: Marlboro Mental Hospital
Posts: 32,261
tjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputationtjc transport has a superb reputation
welcome to F.T.E., and the new jersey chapter Jim.
__________________
Tom

rarely in life do you meet a person that will drop everything to help a stranger,
and give the shirt off his back to a friend.
Steve Price was that kind of person.
Godspeed "window licker", the short bus will never be the same with you gone.
Reply With Quote
  #5 (permalink)  
Old 02-17-2007, 09:35 AM
Jim Simmonds Jim Simmonds is offline
New User
 
Join Date: Feb 2007
Posts: 11
Jim Simmonds is starting off with a positive reputation.
Wink

thanks tjc
Reply With Quote
  #6 (permalink)  
Old 02-17-2007, 03:38 PM
Jim Simmonds Jim Simmonds is offline
New User
 
Join Date: Feb 2007
Posts: 11
Jim Simmonds is starting off with a positive reputation.
well even thought i said flemington was a good service dept. I was a little unhappy with them today, i called to see if my truck was still under warranty because i am getting a cam sensor code. they told me my warranty ends on the 18th which is a sunday and i called on 17th a sat, nobody was there to look at my truck and there was nothing they could do about it? They couldn't give me a answer about bringing it in under warranty because it will end on a sunday. Really not happy with the way they dealt with the call since having to talk to 4 diffrent mangers up there. So i will be just be changing the sensor my shelf
Reply With Quote
  #7 (permalink)  
Old 03-02-2007, 06:36 PM
matts156's Avatar
matts156 matts156 is offline
Elder User
 
Join Date: Aug 2005
Location: New Jersey
Posts: 566
matts156 is starting off with a positive reputation.
Cippelone's on RT 537 does good work. A lot of people where I work take their cars there. Also, Bear Service Center on Rt. 38 near Hainesport does good work, too.

I can't speak from direct experience though. I've found over the years that the best service garage I can find is the one attached to my house. The only things I let shops do to my vehicles are things like tires and alignments and body work. When I have to get my diesel timing adjusted, I'll have to take it in for that, too, but I haven't needed that service yet. Other than that, I don't let anyone touch my vehicles.

Last edited by matts156; 03-02-2007 at 06:39 PM.
Reply With Quote
Old 03-02-2007, 06:36 PM
Reply

Go Back   Ford Truck Enthusiasts Forums > Regional Chapters > Mid-Atlantic Region > New Jersey Chapter

Tags
chapman, company, department, ditchman, dpartment, expensive, ford, gallery, jim, motor, nj, owned, photo, pre, service, simmonds, trucks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Forum Jump



All times are GMT -5. The time now is 06:31 AM.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Advertising - Terms of Use - Privacy Statement - Jobs
This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. FordŽ is a registered trademark of the Ford Motor Company.

vbulletin Admin Backup