Go Back   Ford Truck Enthusiasts Forums > General > Ford vs The Competition
Sign in using an external account
Register Forgot Password?


Ford vs The Competition Technical discussion and comparison ONLY. Trolls will not be tolerated.

Welcome to Ford-Trucks Forums!
Welcome to Ford-Trucks.com.

You are currently viewing our forums as a guest, which gives you limited access to view most discussions and access our other features. By joining our community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join the Ford-Trucks Forums community today!





 
Reply
 
LinkBack Thread Tools Search this Thread
  #1 (permalink)  
Old 01-12-2007, 08:30 AM
linkinluver07 linkinluver07 is offline
Senior User
 
Join Date: Oct 2006
Location: some where....Some place
Posts: 250
linkinluver07 is starting off with a positive reputation.
Post Are FORD dealers really that bad??

I mean every time i look around here and in the magazines. I've always noticed how everybody always slammed the FORD dealers stating how bad customer service is. But then always saying how great the toyota dealerships are and how good their customer service is ( i wouldnt know as a dont own a toy and have no plans to buy one).

My Dealership was nothing but kind to me. I anything i wanted the first time (maybe cause they were trying so hard to sell me something, we'll see how they are when something gets broke). What was your experience with your local Ford dealer?
__________________
99' Ranger

WARNING: For all you "Foreign'' car lovers

Quote:
Originally Posted by lariat79sc
This is "FORD" truck enthusiasts. You fellas that want to defend asian crap, don't let the door hit you on the way out! Please turn over your keys to someone that still has some American Pride.

Last edited by linkinluver07; 01-12-2007 at 09:11 AM.
Reply With Quote
  #2 (permalink)  
Old 01-12-2007, 08:48 AM
Red Star Red Star is offline
Posting Guru
 
Join Date: Jul 2005
Posts: 1,832
Red Star has a good reputation on FTE.Red Star has a good reputation on FTE.
Bad? No. Slow? Yeah.

I mean, I can leave my mom's Camry to get something fixed, they would call you in few hours with repair estimates and car would be ready by the end of the day.
I leave my Mustang to get something fixed, they call you in the afternoon and car is usually ready late next day.

I bought only F-150 from Ford dealer (I bought Mustang from Mitsubishi dealer) and they were great. I would buy car from them again.
Reply With Quote
  #3 (permalink)  
Old 01-12-2007, 08:49 AM
jimandmandy jimandmandy is offline
Post Fiend
 
Join Date: Jun 2001
Location: Running Springs CA
Posts: 5,228
jimandmandy has a great reputation on FTE.jimandmandy has a great reputation on FTE.jimandmandy has a great reputation on FTE.jimandmandy has a great reputation on FTE.jimandmandy has a great reputation on FTE.
Sales experience at most "domestic" and low-end "import" (Toyota, Nissan) dealerships in big cities is horrible. Some others seem to "get it"(VW, for example). Todays buyer doesnt want to face a line of young men in cheap suits hanging out at the entrance of the showroom. "how much can you afford per month?" "Are you going to buy TODAY?".

I am now shopping for a new passenger car to replace the aging BMW. Anything with a manual transimission is open for consideration. Located a Fusion S via the Ford site and went down there to check it out. I got the "old time" sales treatment and a demostration drive so short that I could not evaluate the car. In contrast, the VW dealership, where I drove a GTI, was enthusiastic about the product, not the "deal".

Jim
Reply With Quote
  #4 (permalink)  
Old 01-12-2007, 11:11 AM
V10_Cougar's Avatar
V10_Cougar V10_Cougar is offline
Elder User
 
Join Date: Jan 2007
Posts: 605
V10_Cougar is starting off with a positive reputation.
The dealer where I bought my truck I had very good service. And now for warranty works was even better. I got to know the guys good in the service dept (Nelson) So all in all everytime I would call they would remember I'm the guy from such and such band. They say oh yeah, what's up dude, I remember getting my rotors turned it lasted 2-3 hours. I'm pretty happy. But I have'net visited them in 2.5 years It's weird cuz when I had warranty, little things would break, like sensors etc. They replaced it. Now 2 years laters and no warranty the Truck hasn't given me any problem. I'm pretty happy. This truck made me a FORD Guy. I was GM.
Reply With Quote
  #5 (permalink)  
Old 01-12-2007, 11:33 AM
OSin86 OSin86 is offline
Posting Guru
 
Join Date: Dec 2002
Location: Racine county, WI
Posts: 1,283
OSin86 is starting off with a positive reputation.
The Ford dealer in town here has a parts manager that doesn't know what a spark plug is and a service crew that has a hard time getting an oil filter off. I can see why some people think Ford dealers suck. I personaly go to the next town over for anything I rarely need from the dealer because they know what they're doing over there.

Same thing when I had my civic (but not near as bad). The dealer we bought it from wasn't good enough for us to return for service but we found another dealer closer to home that was great.
__________________
Current Rides:
'98 Ford Explorer Sport, SOHC 4.0, 2WD
'05 Chevy Colorado Crew Cab, 3.5L I5, 4WD
'02 Honda 400ex ATV, 11 herbs and spices
'04 Honda Recon ATV, The wife's trail machine
Reply With Quote
  #6 (permalink)  
Old 01-12-2007, 11:42 AM
rusty70f100 rusty70f100 is offline
Post Fiend
 
Join Date: Jan 2003
Location: Iowa
Posts: 8,600
rusty70f100 is gaining momentum as a positive member of FTE.rusty70f100 is gaining momentum as a positive member of FTE.
Dealers are just like used cars. You can get a good one, or a bad one, of any make!

It all depends who they've got working for them.
Reply With Quote
  #7 (permalink)  
Old 01-12-2007, 01:39 PM
DaMole's Avatar
DaMole DaMole is offline
Posting Guru
 
Join Date: Jan 2006
Location: Outer Banks, NC
Posts: 1,314
DaMole has a very good reputation on FTE.DaMole has a very good reputation on FTE.DaMole has a very good reputation on FTE.
We own a leasing company and buy all kind of cars and trucks mostly Ford now. I have had many experiences with different Ford dealers and every one has been great especially the local dealer here who does most of the service. I just recently bought a Toyota for someone and I called a couple Toyota Dealerships and it was horrible. There was no customer service and you were treated like they did not care if you bought something and you had to do everything on your own. I was even told when I called to see what was one the lot that they were busy and couldn’t help me but to go to the website and see what they had and call back if we knew we wanted to buy something. I finally found a Toyota and bought it(Which I was lied to about the condition) and still have not received the new tags for the truck. After calling countless times and them saying we sent them today and then no we did not send them yet. I can not even get them to send me another pair of temp tags after the ones I have have been expired for the past week. I could go on and on but just my 2-cent Ford dealerships are the best I have worked with.
__________________
Joel
2006 F150 XLT 4X4 - AS 2 1/2 Leveling Kit with AS Blocks, Wet Okole Covers, Volant CAI, Edge Evo, Flowmaster 40 Duals, Husky Toolbox, FX4 Rims & Tires.

1993 F150 XLT 4X4 - 4" Rancho Lift, 33-12.50 BFG, Pioneer Stereo

Proud Club SNL Member #10
Reply With Quote
  #8 (permalink)  
Old 01-12-2007, 01:47 PM
sbunch1972 sbunch1972 is offline
New User
 
Join Date: Jan 2007
Location: In the rust belt...hoorah
Posts: 4
sbunch1972 is starting off with a positive reputation.
my local dealer's parts dept. didn't understand what I was aking for when I wanted an egr pressure sensor??? you do the math on that.
Reply With Quote
  #9 (permalink)  
Old 01-12-2007, 02:20 PM
V10_Cougar's Avatar
V10_Cougar V10_Cougar is offline
Elder User
 
Join Date: Jan 2007
Posts: 605
V10_Cougar is starting off with a positive reputation.
If you have a part number for them handy. Then bad service would not occur.
Reply With Quote
  #10 (permalink)  
Old 01-12-2007, 02:26 PM
seventyseven250's Avatar
seventyseven250 seventyseven250 is offline
Postmaster
 
Join Date: Jun 2005
Location: Calgary Canada
Posts: 2,961
seventyseven250 is a name known to allseventyseven250 is a name known to allseventyseven250 is a name known to allseventyseven250 is a name known to allseventyseven250 is a name known to allseventyseven250 is a name known to all
Quote:
Originally Posted by V10_Cougar
If you have a part number for them handy. Then bad service would not occur.
Isn't that their job to know the parts numbers?
__________________
2012 F150 SuperCrew EcoBoost 4x4 XLT/XTR 145" WB 3.31 Axle

Quote:
Originally Posted by Jklnhyd View Post
Holy hell, its not even 9am and you folks are gonna drive me to drink....
Reply With Quote
  #11 (permalink)  
Old 01-12-2007, 02:54 PM
captain p4's Avatar
captain p4 captain p4 is offline
Post Fiend
 
Join Date: Jun 2004
Location: Joppa, Maryland
Posts: 8,147
captain p4 has much to be proud ofcaptain p4 has much to be proud ofcaptain p4 has much to be proud ofcaptain p4 has much to be proud ofcaptain p4 has much to be proud ofcaptain p4 has much to be proud ofcaptain p4 has much to be proud ofcaptain p4 has much to be proud ofcaptain p4 has much to be proud of
Quote:
Originally Posted by seventyseven250
Isn't that their job to know the parts numbers?
I don't go anywhere without knowing exactly what I need, because no one knows anything anymore. Most of the time I get a blank stare when asking for something that isn't some type of filter.
Reply With Quote
  #12 (permalink)  
Old 01-12-2007, 06:40 PM
Ferguson65 Ferguson65 is offline
Elder User
 
Join Date: Mar 2005
Location: southeast PA
Posts: 973
Ferguson65 has a good reputation on FTE.Ferguson65 has a good reputation on FTE.Ferguson65 has a good reputation on FTE.
Yes they are that bad. The dealer I bought my truck from, well their service manager and I were on a first name basis. My 04 was returned to me once with the (light grey" seat covered in black brake dust, and the service writer even parked it there and locked the keys in it for me! Needless to say, I left it there, wrote a NASTY night drop note, and called and spoke to some poor soul in the sales department when I got home. This was after the service manager and I had the seatcover talk after I watched a tech get in my truck with a dirty rag in his back pocket (no seatcover of course). They did a tsb for the back window and scratched the paint, I got a free detail out of that one, and a loaner truck, and to top it off they never fixed the problem! The seat time was 2 days before I left for a weekend of towing the camper, went in for nasty vibration, which they "fixed" and didn't (of course), and then I made them come and pick me up to get the truck, because I had already bothered people to take me there and have to bring me back without the truck. I now use another dealer, who is much better.
__________________
Scott
-13 F350 CCLB 4x4 lariat dually, Airlift 5000 Ultimate Bags, STK ProRack, SEIC mod, Airlift wireless waiting in the box.........
-99 Escort ZX2
-06 Belmont goose/ 94 coleman hybrid toyhauler
Reply With Quote
  #13 (permalink)  
Old 01-12-2007, 06:53 PM
V10_Cougar's Avatar
V10_Cougar V10_Cougar is offline
Elder User
 
Join Date: Jan 2007
Posts: 605
V10_Cougar is starting off with a positive reputation.
Yes, they are suppose to know. But, to get better and quicker service It is always nice to have it handy. So you can make sure you get the right part. IMO
Reply With Quote
  #14 (permalink)  
Old 01-14-2007, 05:32 PM
DD1684 DD1684 is offline
Elder User
 
Join Date: Mar 2005
Location: MA
Posts: 794
DD1684 is starting off with a positive reputation.
My dealer is rather knowledgeable and friendy to say the least. I just hate going there because I know it means I have to spend money. Last time I went was in July for an oil change because I was too lazy to do it myself .
__________________
Current Toys
'00 F-250 SC SWB XLT 4x4 7.3 PSD Auto
'02 Yamaha SX Viper 700 ER Red/Black (Where's the snow?)

Previous Toys
'93 Ranger Reg. Cab LWB XLT 4x2 2.3 Manual
'94 Ram 1500 Reg. Cab SWB SLT 4x4 5.9 Auto
'92 Yamaha Exciter 570 Red
'97 Yamaha VMax 600 XTC Black
Reply With Quote
  #15 (permalink)  
Old 01-15-2007, 03:58 PM
osbornk osbornk is offline
Postmaster
 
Join Date: Nov 2004
Location: Marion, VA
Posts: 2,511
osbornk is gaining momentum as a positive member of FTE.osbornk is gaining momentum as a positive member of FTE.
Quote:
Originally Posted by rusty70f100
Dealers are just like used cars. You can get a good one, or a bad one, of any make! It all depends who they've got working for them.
Exactly! I've had my best experience and my worst experience at Ford Dealers. I think the most important person at the dealership is the service manager. That is where the impression is made, whether it is them personally or the help they hire.
__________________
2004 XLT Regular Cab, Short Bed, 4X4 with 5.4 and 3.73.
Reply With Quote
Old 01-15-2007, 03:58 PM
Reply

Go Back   Ford Truck Enthusiasts Forums > General > Ford vs The Competition

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Forum Jump



All times are GMT -5. The time now is 05:48 AM.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.5.2 ©2010, Crawlability, Inc.
Advertising - Terms of Use - Privacy Statement - Jobs
This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. Ford® is a registered trademark of the Ford Motor Company.

vbulletin Admin Backup