Hi all Ė this may be a long post. I ordered a wheel for my daughter from a company called The Wheel Connection. It is located in <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com[img] /><st1:City w:st=[/img]Tulsa</st1:City> <st1:State w:st=" /><st1:City w:st="on">Tulsa</st1:City> <st1:State w:st="on">Oklahoma</st1:State>. This company has inferior service! It charged me (swiped my Visa) November 7<SUP>th</SUP> and did not ship the wheel. Maybe you accounting people know the GAAP (Generally Accepted Accounting Principles) better than me but from what I know, you cannot charge a customer for an item before it ships. Well, The Wheel Connection charged me on the 7<SUP>th</SUP> and as of today (30<SUP>th</SUP>) it has not shipped. Well, the manager tells me it shipped this morning but canít get the Air Way Bill number until 3 PM today. He said heíll email me the AWB number then. I said I wanted a refund because it hasnít shipped but he tells me there will be a 25% re-stocking fee ($50). What a load! He never once said to me that I would have to return that item (because it shipped). So now I wonder why Iíd have to pay a restocking fee if it hasnít shipped. Update at 7 PM in <st1:City w:st="on">Phoenix</st1:City> <st1:State w:st="on">AZ.</st1:State> I gave the manager ample time past the 3 PM promise-time that he would send me an email with the AWB number. But guess what? No AWB number! There is no way this rim has shipped today! What gets me is that they listed a rim on its website as in stock that I wanted. So I placed an order on line. The Wheel Connection charged my visa and it didnít show up. So I called, they told me they donít have the one I wanted but have one thatís silver and that I could get it painted (white). So, OK, I agree and the guy told me heíd get it out that day; that was the 18<SUP>th</SUP>. Remember, these items show up as in stock at their location. So today I call, about 7 times with the last time being the manager and he tells me the above line of BS. So anyways, I guess Iíll file a dispute with the credit card company to see if they can recover the money. I will file a complaint with the BBB in <st1:State w:st="on"><ST1Oklahoma</st1:State>. I will also post this on as many forums I can.
You can add to it, but it doesn't look like it could get much worse. They only show 4 employees, so I would wager it is a small family owned business that gets their wheels from other distributors/suppliers in the area. I would highly doubt they have all those items on their website instock in a warehouse they own.
So it looks like your advice is probably good advice. Thanks!