I received a call from Sears that the lawn tractor I ordered came in but has a 1&1/2 in scratch in the hood. They offered to give me compensation for the scratch & touchup paint or order a new one. On a $1300.00 tractor how much to you think they will offer? Anyone else have the same involvement with Sears?I figured a $100.00

 

I'd try for $300 off, I believe Sears sells their scratch and dent on e-Bay, so you may be able to check there. BTW, If you are in the snowbelt and are going to push snow with it, I wouldn't go with anything less than an Eighteen horsepower.

 

as much as you can get. They will give you an offer and they you can counter if you wish. I would say $200 - $300 off

 

The rule of thumb at Sears is..
Offer replacement.. Downside, now you gotta wait for another one to ship, and this time of year, depending on the store (high volume vs. low volume), that could take a while.
Offer comp... Usually, fix the problem and give em a 10% on next purchase coupon. Sears isn't much for cash compensation. Best they might do is 10% off the tractor if you really pitch a fit about the wait.

If it was the Lawn and Garden Associate who sold you the tractor that called (which I assume it was), then make sure you talk to him/her. They may also hook you up with a tractor accessory or 2 for your troubles.
And make sure to try and do business with this person again. Not too many are left with Sears that will actually go the extra mile to take care of the customer.
Most would be cowering in the breakroom when you came through MPU to get it, hoping you wouldn't see the scratch and refuse/return it, so as to leave their comission intact.. (if you return it, they lose the comission).

Oh, and as a former Sears employee that knows the benefits of them, I gotta ask... "Did you get the M.A.?"

 

I just bought a new cub cadet with a 27hp kohler and 54" mower deck, its a sweet toy and will cut many a lawn with it. Lots of snow here

 

I guess what might be worth thinking about is how much will that scratch/dent bug you in the years to follow, without regard to any financial concessions they offer. I'd have to see it, but myself I'm fussy about how I take care of things and no monetary compensation would ever be enough.

 

I would try for about 200 dollars off, a guy has to always consider it will probably get scratched up anyways, so juice the big heartless company for what you can!

 

Scratch turned out to be 1/4 inch long. Settled for $75.00 compensation & paint. Alreaddy had talked them out of a free cart & the tractor was marked down $300.00. Thanks.

 

haha they prolly told you it was 1 1/2 inches so you'd be pleasantly suprised when you got there and settle for less.

I do that when I estimate work, estimate high always.

 

Sounds like you made out OK, I would of asked to be a stock holder