Go Back   Ford Truck Enthusiasts Forums > General > Car/truck Buying Advice
Sign in using an external account
Register Forgot Password?


Welcome to Ford-Trucks Forums!
Welcome to Ford-Trucks.com.

You are currently viewing our forums as a guest, which gives you limited access to view most discussions and access our other features. By joining our community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join the Ford-Trucks Forums community today!





 
Reply
 
LinkBack Thread Tools Search this Thread
  #1 (permalink)  
Old 09-17-2004, 03:07 PM
rcsting rcsting is offline
Freshman User
 
Join Date: Mar 2004
Posts: 43
rcsting is starting off with a positive reputation.
Problems cancelling a Ford ESP Warranty

Has anyone had any experience cancelling a Ford extended warranty? I just purchased a new F-150 on 09-05. I bought the ESP premium care warranty but decided to cancel it 3 days later. I called the dealer and talked to a finance guy that really seemed unhappy to cancel it but said that he would. I have called my salesman 3 times and cannot get any verification that they are going to cancel the warranty. I called Ford Credit and Ford customer care and was told that the only way the warranty can be cancelled is through the dealer Today I have called the Finance director of the dealership and my salesman again and got voice mail from both with no return calls. This is driving me crazy, they were jumping through hoops to sell me the truck but wont return calls now. I would drive to the dealer but its 1 1/2 hours away but it seems like a visit might be needed. Any suggestions on how to help the dealer get moving on this?
Reply With Quote
  #2 (permalink)  
Old 09-17-2004, 04:01 PM
R_Rider R_Rider is offline
Junior User
 
Join Date: Aug 2004
Location: Music City< USA
Posts: 64
R_Rider is starting off with a positive reputation.
Quote:
Originally Posted by rcsting
Has anyone had any experience cancelling a Ford extended warranty? I just purchased a new F-150 on 09-05. I bought the ESP premium care warranty but decided to cancel it 3 days later. I called the dealer and talked to a finance guy that really seemed unhappy to cancel it but said that he would. I have called my salesman 3 times and cannot get any verification that they are going to cancel the warranty. I called Ford Credit and Ford customer care and was told that the only way the warranty can be cancelled is through the dealer Today I have called the Finance director of the dealership and my salesman again and got voice mail from both with no return calls. This is driving me crazy, they were jumping through hoops to sell me the truck but wont return calls now. I would drive to the dealer but its 1 1/2 hours away but it seems like a visit might be needed. Any suggestions on how to help the dealer get moving on this?
Registered letter stating just what you stated above.

That will do it. $5.
Reply With Quote
  #3 (permalink)  
Old 09-17-2004, 04:02 PM
1956MarkII 1956MarkII is offline
Post Fiend
 
Join Date: Apr 2002
Location: Rochester, NY USA
Posts: 7,686
1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.
Send them a registered letter with return receipt TODAY informing them of your intention to cancel the warranty. They're upset and/ or avoiding your calls on this because they probably made a nice commission selling you the warranty, and now the salesman and finance guy are about to watch their paycheck dwindle. Tell them in your letter that you expect to receive the cancellation paperwork from them within 3 business days, and that you expect a FULL refund of the price, including sales tax. There should be no cancelation fee in CA as long as you cancel it within 60 days of purchase, and no repair claims have been filed with Ford. Carbon-copy the letter to:

Ford Motor Service Company
Extended Service Plan Headquarters
P. O. Box 6045
Dearborn, MI 48121
__________________
Empower The Public, Pay It Forward
Reply With Quote
  #4 (permalink)  
Old 09-17-2004, 07:40 PM
rcsting rcsting is offline
Freshman User
 
Join Date: Mar 2004
Posts: 43
rcsting is starting off with a positive reputation.
Thanks for the quick replies!!! When I send the letter to the dealer is there any person or department that I should make it attention to? Since I started this thread earlier today I called the dealer again and specifically asked for the finance guy that originally completed my contract. The receptionist said that he was busy and he would return my call. I guess it's no surprise he has not returned my call. Registered demand letter here I come Wait until I receive my customer satisfaction survey from the sale

Last edited by rcsting; 09-17-2004 at 07:59 PM.
Reply With Quote
  #5 (permalink)  
Old 09-23-2004, 09:01 PM
rcsting rcsting is offline
Freshman User
 
Join Date: Mar 2004
Posts: 43
rcsting is starting off with a positive reputation.
Jeff

I sent the dealership a registered letter requesting my cancellation paperwork within 3 business days and they signed for it 3 days ago, still no response and no cancellation paperwork has arrived in my mail. I also sent the same letter to Ford's Extended Service Division via Priority mail and havent heard from them yet. Where to go from here?? The Dealership is Big Valley Ford in Stockton California, 95212. So far I have had no success with my fleet salesman Doug Subke, the Finance Manager Ken Murphy and even left a voice mail with the dealerships Finance Director Rob Rowen. Is there anyone at Ford Corporate that I can call about this? My Uncle retired from Ford after 30 years and we have been a Ford family for a very long time and it's no fun getting dumped on by a dealership.

Thanks
rcsting

Last edited by rcsting; 09-23-2004 at 09:22 PM.
Reply With Quote
  #6 (permalink)  
Old 09-23-2004, 09:25 PM
1956MarkII 1956MarkII is offline
Post Fiend
 
Join Date: Apr 2002
Location: Rochester, NY USA
Posts: 7,686
1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.
That sucks, but give it a few more days. How did you pay for the warranty? Can you file a complaint with your credit card bank? Or is it part of a loan on the vehicle?
__________________
Empower The Public, Pay It Forward
Reply With Quote
  #7 (permalink)  
Old 09-23-2004, 09:29 PM
rcsting rcsting is offline
Freshman User
 
Join Date: Mar 2004
Posts: 43
rcsting is starting off with a positive reputation.
The ESP went on my sales contract financed through Ford Motor Credit. I had already called Ford Motor Credit and they told me that the selling dealer is the only one that can cancel the ESP contract.

Thanks
rcsting
Reply With Quote
  #8 (permalink)  
Old 09-23-2004, 09:40 PM
1956MarkII 1956MarkII is offline
Post Fiend
 
Join Date: Apr 2002
Location: Rochester, NY USA
Posts: 7,686
1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.1956MarkII has a very good reputation on FTE.
Quote:
Originally Posted by rcsting
The ESP went on my sales contract financed through Ford Motor Credit. I had already called Ford Motor Credit and they told me that the selling dealer is the only one that can cancel the ESP contract.

Thanks
rcsting
That may be, but check your Ford Credit contract for a "holder in due course" clause. Big, bold type on the front or back that starts out: NOTICE: ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER, etc..., or words to that effect. That clause gives you the right to withhold payments from Ford Credit until this issue is resolved. All you SHOULD need to do is to call Ford Credit and tell them you want to invoke your holder-in-due-course clause rights. That should get some action. Banks just HATE it when you know about stuff like this; they'll get on the dealer's back PDQ.
__________________
Empower The Public, Pay It Forward
Reply With Quote
  #9 (permalink)  
Old 09-23-2004, 09:47 PM
rcsting rcsting is offline
Freshman User
 
Join Date: Mar 2004
Posts: 43
rcsting is starting off with a positive reputation.
Great!
I have the contract and it has that clause in it. I'll give it a few days and then I'll contact Ford Credit and invoke that clause. Thanks Jeff and I'll post when and how this gets resolved.


rcsting
Reply With Quote
  #10 (permalink)  
Old 09-24-2004, 07:22 AM
KansasCity1 KansasCity1 is offline
New User
 
Join Date: Sep 2004
Posts: 8
KansasCity1 is starting off with a positive reputation.
Have you actually gone into the dealership? Forget calling etc. Cancelling is really quite easy, just take a copy of the extended service contract with you. Be firm and not that screaming kind of guy and you should get results. Then ask to talk to the general manager. Let him know of your disappointment. Keep us posted.
Reply With Quote
  #11 (permalink)  
Old 09-24-2004, 10:08 AM
rcsting rcsting is offline
Freshman User
 
Join Date: Mar 2004
Posts: 43
rcsting is starting off with a positive reputation.
Quote:
Originally Posted by KansasCity1
Have you actually gone into the dealership? Forget calling etc. Cancelling is really quite easy, just take a copy of the extended service contract with you. Be firm and not that screaming kind of guy and you should get results. Then ask to talk to the general manager. Let him know of your disappointment. Keep us posted.
I havent been back to the dealership since the sale because its 1 1/2 hours away and the salesman had already promised that they would mail me the cancellation paperwork but that never happened.
Reply With Quote
  #12 (permalink)  
Old 06-16-2013, 05:47 PM
graysailor graysailor is offline
New User
 
Join Date: Jun 2013
Posts: 2
graysailor is starting off with a positive reputation.
Bummer, I would also like to cancel my ESP. Mostly my fault for putting up with it but this has been the worst buying experience for me ever. Old fashion dealership just out to gouge the customer and I fell for it. Overly anxious to get the truck so I stopped thinking once the process got started. Bad me.
Reply With Quote
Old 06-16-2013, 05:47 PM
Reply

Go Back   Ford Truck Enthusiasts Forums > General > Car/truck Buying Advice

Tags
cancel, canceling, care, commision, credit, esp, extended, fmcc, ford, ken, motor, murphy, premium, problems, warranty

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Forum Jump



All times are GMT -5. The time now is 06:46 AM.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.5.2 ©2010, Crawlability, Inc.
Advertising - Terms of Use - Privacy Statement - Jobs
This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. FordŽ is a registered trademark of the Ford Motor Company.

vbulletin Admin Backup