So on the 15th of March I ordered a Motoblue Cold Air Filter kit from RPM Outlet for my 03 L. The kit doesn't show up till today (03/29/04). That is **** off number one, is that it took that long to arrive. Number two, I crack open the box to find a filter, MAF Adapter, and a round clamp. Ummm, where's the bracket to hold the thing up? So I call over there and speak to some clueless kid that tells me that the item has been discontinued and he doesn't know how I received it. So I asked him what they were going to do about it. He tells me to call back tomorrow. WHAT?!?!? I'm on the phone now, Fix it. I suggest that he send me out a bracket but they don't have them cause the discontinued it. So I told him that i wanted my money back and he again told me to call tomorrow. I'm getting really mad now. I can't believe that these guys work unsupervised and that no one can help me. So I hung up from that guy and called again. The next guy I spoke to was a little smarter than the other one. He offered to FIND me a bracket. I told him that if he didn't have one in stock to send blue label or something to forget it. He too told me to call back tomorrow. What the heck is tomorrow?!?!? I told them that this was the crappiest service I've EVER received from an online company. So just a heads up for everyone, stay away from RPM Outlet, it will save you a headache in the future. I will follow up tomorrow with the solution (I hope).
__________________ -Ken
If you need to get in touch with me email me at ftsservice at gmail dot com or via AOL IM: motorhavenken. The best is yet to come....
RPM outlet is a joke. I have a set of exhaust tips missing the clamps and tried for 4 months to return them and get no help from them. I finally gave up and called it a loss. I have reported them to better business and sent numerous emails.I advise everyone DO NOT use RPM Outlet for anything..
__________________ -Ken
If you need to get in touch with me email me at ftsservice at gmail dot com or via AOL IM: motorhavenken. The best is yet to come....
SVT Performance dropped them as a Supporting Vendor because RPM Outlet kept ripping the members off, such as charging people a restocking fee for orders that are canceled because the order can't be filled because the parts are on back order. Not just for weeks, but for months.
How can a restocking fee be charged for an item that was never in stock to begin with? But that's how RPM Outlet works.
They'll even lie to you and tell you they have it in stock, but a week or so later when you call because you haven't yet received your parts, they tell you it's been on back order for months.
Do a search in this forum and over at SVT Performance and NLOC. You'll find a few people posting a positive experience, but overall, you'll read an overwhelmingly negative response about peoples experience with that company.
Stewart
__________________ The Brotherhood of FTE <~click the link 1999 F150 Lightning: WMS built block, 6lb lower, Monsterbox, Truetrac, CF driveshaft 2002 PSD F250 SC 4x2: 38R, AC codes, MBRP 4", AFE, JWVB, Riffraff HPX, CCV, and boots, ITP OBA, Live Tuned by Jody 2000 PSD Excursion 4x4: John Wood 4R100, F5, MBRP 4", AFE, BDP 1.0, ITP OBA and Pre-Pump mod, V & B code springs, Hellwig rear sway
I had a very bad expearience with them also ordered pulley programmer and other goodies online begginning of the year got my conformation email they said 3 to 5 days on the shipping paid with a credit card waited a week tried to call during normal business hrs. the recording of the hours said i had a few hours till they close no one answered. i was getting pretty steemed by then. but waited till the next week no luck i wrote several emails .no answer back got in touch with my credit card company they never charged me so i told them the situation they said if they did try to charge me they would handle it.
what a relief so i wrote several letters telling them they had better not ship the stuff . no reply in short rpm outlet stands for Really Poorly Motivated Outlet. I dont know how they stay in business i managed a parts store speed shop for about 20 years . customer service is most inportand . they have a great website they need to take some of that money spent on build ups and spend it on well trained workers that care
What a lifesaver ! I was just about to order from them. So who then ? LFP ? thanks.
LFP? What's that stand for?
__________________ -Ken
If you need to get in touch with me email me at ftsservice at gmail dot com or via AOL IM: motorhavenken. The best is yet to come....
I agree with FTE Ken. I have used alot of the LFP and others, but had really great service from Autoanything site. I think they are in Ca. but even so, I had very quick parts delivery here to Tn. Matter of fact they were cheaper on air intakes and other misc. goodies than anybody. They even follow up the order and want a survey on their service. Would use them again with no problem.
I've spent thousands of dollars at LFP, with zero problems.
Whenever I place an order, I always call. Mark almost always gives a little better deal than the listed price on his website.
Stewart
__________________ The Brotherhood of FTE <~click the link 1999 F150 Lightning: WMS built block, 6lb lower, Monsterbox, Truetrac, CF driveshaft 2002 PSD F250 SC 4x2: 38R, AC codes, MBRP 4", AFE, JWVB, Riffraff HPX, CCV, and boots, ITP OBA, Live Tuned by Jody 2000 PSD Excursion 4x4: John Wood 4R100, F5, MBRP 4", AFE, BDP 1.0, ITP OBA and Pre-Pump mod, V & B code springs, Hellwig rear sway
I use two different venders LFP and chickenears.com both have exelent service aand prices. have never had a problem with either. Mark at LFP and Tim aaaaat CE are good to deal with
__________________
ckirwan514 96 white sport 351 sold. got a 2002 lighting now and love it
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WARNING: RPm Outlet Problems
-Ken
Autoanything Folks
