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2015 F350 Steering

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  #46  
Old 11-14-2015, 10:51 AM
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Originally Posted by RABRAZ
Mine is a long story. My last truck was a 2011 F250 6.2 that I bought new. I put about 55k on it and it never once wobbled. Solid front end but it did have the transmission shift problem. Finally got that fixed but what a hassle that was. Traded it for new 2012 F350 srw FX4. After about 10k it happened. Going into a gentle left curve, hit a expansion joint at about 65 and I thought the truck was falling apart it shook so bad. After having this happen a couple times I took it back to the dealer who checked it out and told me everything was within tolerance or specifications. At that time, I was told they had never heard of the Death Wobble and had no other trucks in the shop with that complaint. Ok, so I keep driving it and it keeps happening. I finally get a good case of the pucker factor one day and determined that enough was enough. I camped out at the dealer who finally admitted the steering damper was worn. Three days later I am back on the road and everything is good for about six months and now I am right back where I started. Only worse. It happens a lot more. The dealer once again states everything is in tolerance but this time the service manager talks to me and tells me he knows about the problem but Ford is not offering any kind of fix. He also says because the it did not happen during their test drive, he cannot offer any kind of repair under warranty. He further stated he had experience with installing a dual stabilizer which seems to help.
Today I have an appt at 4 Wheel Parts where I will upgrade the shocks to the Rancho 9000s and have the Rancho dual stabilizer installed.
I have read on this forum where this only masks the problem but at this point I will take it. It is a shame though that after only 30k I am having to sink another $1k into a truck for a problem that the dealer service manager admits exists but further states FOMO will not offer a solution.
I guess it will take someone getting killed before a recall is offered.
I love and hate this truck. After 30 years as a Ford man, I am giving a lot of though to GM Duramax.
After all, my family's safety is at stake here.
I agree with you! It's all about the safety of my family...what's really sad is a truck with 3600 miles had to be in the shop for 3 weeks snd after the so called repairs the truck is still not repaired. I can't drive down the road without the front suspension sounding and feeling like its falling off...The dealership told me nothing else they could do, until something breaks. Really, something has to break going down the road!!!!! I was told I had to take my truck back. After both the dealership requesting an engineer to take a look, Ford had denied it and Ford corporate has cut all communications with me...the regional CSM didn't call me this week. Ford should stand behind their product better than this! I will never own another Ford product...
 
  #47  
Old 11-14-2015, 11:48 AM
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Ford Quality and Customer Service

Originally Posted by jds92570
I agree with you! It's all about the safety of my family...what's really sad is a truck with 3600 miles had to be in the shop for 3 weeks snd after the so called repairs the truck is still not repaired. I can't drive down the road without the front suspension sounding and feeling like its falling off...The dealership told me nothing else they could do, until something breaks. Really, something has to break going down the road!!!!! I was told I had to take my truck back. After both the dealership requesting an engineer to take a look, Ford had denied it and Ford corporate has cut all communications with me...the regional CSM didn't call me this week. Ford should stand behind their product better than this! I will never own another Ford product...
As I said, I have owned Fords all my adult life. Buying several new. I have always loved the product but not until my last three purchases have I thought about trying a different manufacturer. The 2011 F250 had a solid frontend. Never wobbled once but the transmission sucked and while the 6.2 is a great power plant it just did not have the hp and torque I needed. My 2012 F350 6.7 is a beast. Giving all power I need with a solid transmission (so far) but I never know when the frontend is going to come unhinged. This past Monday it happened again at a very bad time and that was when I decided to try the new shocks and dual stabilizer.
My wife's 2015 Explorer while nice, has had fit and finish issues that should not exist on a $40k vehicle.
I am beginning to wonder if Ford is starting to sacrifice quality and safety for a greater profit margin.
If this fix on 350 does not work, I will be camping on the dealer doorstep until I get the same response then I'll look at the HD 3500 Duramax. Hate to do that because I am close to payoff now and I know a comparable GM will put me back over $40k again.
Good Luck To You.
 

Last edited by RABRAZ; 11-14-2015 at 02:53 PM. Reason: Text
  #48  
Old 11-14-2015, 11:58 AM
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They all suck in different ways. The GM isn't going to be utopia either. I recommend you deal with the hassle and do whatever necessary to sort out your truck and keep it. The devil you know as opposed to one you don't. $40K can buy a lot of front end parts. Some guys have had success with after market track bars.
 
  #49  
Old 11-14-2015, 12:30 PM
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Have you looked at this solution?

http://www.wcmotorsport.com/
 
  #50  
Old 11-14-2015, 03:15 PM
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Rancho Stabilizer

Good advice NY. Will give it really serious consideration. Thanks for the link Redford. Interesting option. Perhaps once I get outside my warranty.
Ok. Just got my truck back from 4 Wheel Parts. What a difference new shocks and the dual stabilizer has made. 4 Wheel's service tech noted for the record that the stock trackbar bushing and pitman both have excessive play. They told me unless I deal with that problem the new dual stabilizer will not last. I will have the truck back at the dealer Monday. Be interesting to see what they say this time now that I have the opinion of a specialty shop. I thought the dealer's frontend tech was a really nice guy. I do not believe he would have purposely failed to note any part out of tolerance. I appreciate the input from everyone. I have gotten good advice from the Enthusiasts Forums.
 
  #51  
Old 11-14-2015, 03:49 PM
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Having read this I will keep an extra close eye on my trucks now for the wobble.
 
  #52  
Old 11-14-2015, 04:04 PM
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Interesting that 4 Wheel Parts noted track bar play, as that is one of the known causes of the wobble you are experiencing. Did they give you anything in writing about it? Maybe get an estimate for that work from them that notes the excessive play? Then show that to the dealer.
 
  #53  
Old 11-15-2015, 09:50 AM
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I was so surprised to have found a thread saying the handling of the super duty sucks. This is my first Super Duty and I comment to everyone that I’m so impressed with how it steers for a solid axle vehicle! I grew up driving a 72 Chevy 4x4 that drove terrible. Four Wheeler magazine has even done a story about how Ford hit the mark with the steering in the Super Duty. My last vehicle was a 2013 Jeep wrangler Rubicon and that didn’t come close to how this handles.
As for death wobble, some may recognize this but I came across a video from two engineers that made the video showing how death wobble is caster almost always. They even loosened the track bar on the test vehicle and as long as they had the caster up it would not DW. They tightened the crap out of everything including the track bar and lowered the caster and as soon as they hit a bump it went into terrible DW. Then doing nothing but increasing the Caster no matter what they did they could not replicate DW. Before someone jumps down my throat, this is not my opinion it’s a video I came across by someone on the Jeep form that cured his DW with caster. I increased the caster on my Super Duty since I lifted it three inches and it drives great.
Dave
 
  #54  
Old 11-15-2015, 10:40 AM
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Originally Posted by dave7200
I was so surprised to have found a thread saying the handling of the super duty sucks. This is my first Super Duty and I comment to everyone that I’m so impressed with how it steers for a solid axle vehicle! I grew up driving a 72 Chevy 4x4 that drove terrible. Four Wheeler magazine has even done a story about how Ford hit the mark with the steering in the Super Duty. My last vehicle was a 2013 Jeep wrangler Rubicon and that didn’t come close to how this handles.
As for death wobble, some may recognize this but I came across a video from two engineers that made the video showing how death wobble is caster almost always. They even loosened the track bar on the test vehicle and as long as they had the caster up it would not DW. They tightened the crap out of everything including the track bar and lowered the caster and as soon as they hit a bump it went into terrible DW. Then doing nothing but increasing the Caster no matter what they did they could not replicate DW. Before someone jumps down my throat, this is not my opinion it’s a video I came across by someone on the Jeep form that cured his DW with caster. I increased the caster on my Super Duty since I lifted it three inches and it drives great.
Dave
I agree with you Dave, the problem I have is with a truck so new, I do not want to modify anything to give Ford a reason to come back and say I voided my warranty. Ford is not being proactive in finding the problem. These steering/suspension issues do not happen to all Ford truck. I was just one of the lucky ones! The bottom line Ford should take onus and use all their resource to fix the problem And they are not...

Also, There is an whole Facebook group dedicated to Superduty DW, so this problem is happening to a lot of owners.
 
  #55  
Old 11-15-2015, 11:59 AM
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Other Problem

Broke down and bought a new 2015 Ford F250 Superduty with extended cab with the 6.2,,,at just 348 miles I was installing fog light kit and noticed oil on radiator hose,,,to the dealer (Baytown Ford),,,,two days later received call that stud/bolt had cracked the head and would need to be torn down and head and other parts replaced, after some warm exchanges dealer agreed to do a dealer trade and get me another new 2015 after I refused to take back the effed up one,,,now have heard that he misspoke and I will have to accept the "repaired" one,,,regional Ford customer service really no help at all, made me aware all they can do is make sure my vehicle was repaired and of course a robotic "We are so sorry",,,after the incident read up on Baytown Ford and read long long list of bad reviews most involving the service dept,,,other issue was that with the new Ford fog light kit I asked the service people there program computer to recognize new light system,,their reply was "We do not do that here,,you need to take it to an aftermarket specialist and they could possibly do that" WTF us all I could think to say,,,, Now just thinking if this stud/bolt problem is a recall issue like the General Manager , Craig Chaudoin at Baytown Ford informed me,,, anyway beware of Baytown Ford
 
  #56  
Old 11-15-2015, 08:12 PM
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Some of you sure are plagued with troubles on your trucks.
My 2015 F150 has been used incredibly hard and is perfect yet, not a single problem.
And while not old , at least initially both 2016 F350s are perfect, not a single complaint.
My employees don't baby them either when driving them
And I know that I sure do not.
Its doubtful that 1 in 100 average trucks get used as hard as mine do.
Yet the pampered trucks have issue after issue. ....and then mine are complaint free.
 
  #57  
Old 11-15-2015, 08:18 PM
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4 Wheel Parts

Originally Posted by NYCruiser
Interesting that 4 Wheel Parts noted track bar play, as that is one of the known causes of the wobble you are experiencing. Did they give you anything in writing about it? Maybe get an estimate for that work from them that notes the excessive play? Then show that to the dealer.
The service\install notes from 4 Wheel Parts do specifically state what they discovered. They made certain it was a matter of record and the store manager instructed me to take their statement to the dealer. He said they would stand by their statement but also noted it means nothing if the dealer does not acknowledge the bushings are worn. Last week the dealer told me everything was in tolerance. This will be really interesting to see how it plays out.
At least now I have contradicting position and means to argue the dealer\FOMO position should anything happen.
 
  #58  
Old 11-16-2015, 09:23 AM
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Originally Posted by duallydondon
...regional Ford customer service really no help at all, made me aware all they can do is make sure my vehicle was repaired and of course a robotic "We are so sorry",,,after the incident read up on Baytown Ford and read long long list of bad reviews most involving the service dept,,,other issue was that with the new Ford fog light kit I asked the service people there program computer to recognize new light system,,their reply was "We do not do that here,,you need to take it to an aftermarket specialist and they could possibly do that" WTF us all I could think to say,,,, Now just thinking if this stud/bolt problem is a recall issue like the General Manager , Craig Chaudoin at Baytown Ford informed me,,, anyway beware of Baytown Ford
Do you have your case number handy, duallydondon? If so, send it over in a PM; I'd like to check out your details and see what options are available to help.

Originally Posted by RABRAZ
The service\install notes from 4 Wheel Parts do specifically state what they discovered. They made certain it was a matter of record and the store manager instructed me to take their statement to the dealer. He said they would stand by their statement but also noted it means nothing if the dealer does not acknowledge the bushings are worn. Last week the dealer told me everything was in tolerance. This will be really interesting to see how it plays out...
Hi RABRAZ,

Are you going back to the dealer soon? How many miles are on your truck now? I'll research some options.

Crystal
 
  #59  
Old 11-16-2015, 05:51 PM
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Crystal

Originally Posted by FordService
Do you have your case number handy, duallydondon? If so, send it over in a PM; I'd like to check out your details and see what options are available to help.



Hi RABRAZ,

Are you going back to the dealer soon? How many miles are on your truck now? I'll research some options.

Crystal
Hello Crystal. I had the truck (31k miles) back to the dealer today. They replaced some parts and tell me the truck is good to go. I appreciate your consideration of this problem. I will advise you should it become apparent the dealer's efforts failed.
Regards
 
  #60  
Old 11-16-2015, 06:40 PM
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So what parts did they replace?
 


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