2014 Super Duty Gas engine Computer Problem?
#1
2014 Super Duty Gas engine Computer Problem?
I have a 2014 Super Duty Gas Truck that I ordered & took delivery in Feb. 2014. It now has 22K miles on it. For several months I've had an irritating problem with the onboard information screen (or whatever its called) When you try to reset the trip meter mileage by pressing the "ok" button sometimes it works., sometimes not, when its not working the arrow buttons to navigate the different screens also do not work. The truck has run fine & this has been just a irritation.
Last Friday I experienced what I'd call a catastrophic computer failure. (not sure its related to the other problems or not). As I was driving a large warning "engine overheating" (not sure of exact words) came on the screen. at the same time the oil pressure, engine coolant temp & Transmission temp gauges all fell all the way to the left, (fuel gauge remained correct). Also all (I believe) the "idiot" lights in the tachometer gauge lit up. The engine remained running fine with no apparent sign of trouble. I immediately drove into a parking lot & shut off the engine, got out, looked under the hood & saw no signs of an overheating(or any other problem). I tried to restart the engine & the same warning lights came on, same gauges stayed to the left & all "idiot" lights came on but the engine would not turnover & attempt to start.
I had the truck towed to my local dealership, (I've recently moved so its not the one I purchased it from but had just had it serviced there 3 days prior). I attempted to restart several times while waiting on AAA with the same no start results.
The dealership is now telling me they can't find anything wrong & now it starts/runs fine, but have retrieved what they call some "communication" codes from the computer. They say the codes provide them no solution to the problem & they tell me they have contacted Ford but haven't heard anything from them & can't or won't tell me when they will get any answer??? Oh, I'm welcome to just come get the truck & take my chances when it will break down again.
Anybody have a clue what may be going on???
Last Friday I experienced what I'd call a catastrophic computer failure. (not sure its related to the other problems or not). As I was driving a large warning "engine overheating" (not sure of exact words) came on the screen. at the same time the oil pressure, engine coolant temp & Transmission temp gauges all fell all the way to the left, (fuel gauge remained correct). Also all (I believe) the "idiot" lights in the tachometer gauge lit up. The engine remained running fine with no apparent sign of trouble. I immediately drove into a parking lot & shut off the engine, got out, looked under the hood & saw no signs of an overheating(or any other problem). I tried to restart the engine & the same warning lights came on, same gauges stayed to the left & all "idiot" lights came on but the engine would not turnover & attempt to start.
I had the truck towed to my local dealership, (I've recently moved so its not the one I purchased it from but had just had it serviced there 3 days prior). I attempted to restart several times while waiting on AAA with the same no start results.
The dealership is now telling me they can't find anything wrong & now it starts/runs fine, but have retrieved what they call some "communication" codes from the computer. They say the codes provide them no solution to the problem & they tell me they have contacted Ford but haven't heard anything from them & can't or won't tell me when they will get any answer??? Oh, I'm welcome to just come get the truck & take my chances when it will break down again.
Anybody have a clue what may be going on???
#3
...The dealership is now telling me they can't find anything wrong & now it starts/runs fine, but have retrieved what they call some "communication" codes from the computer. They say the codes provide them no solution to the problem & they tell me they have contacted Ford but haven't heard anything from them & can't or won't tell me when they will get any answer??? Oh, I'm welcome to just come get the truck & take my chances when it will break down again...
Crystal
#4
#5
They said they believe the problem is the "clock spring" and have ordered the part, its supposed to be received & installed today.
I'm hoping this will resolve the problem. I will post an update when I find out.
The dealership is Covington Ford in Covington,Ga.
#7
I wished i'd thought to video it
I do have a video of the irritating problem I described in my original post & have shown it to them. Unfortunately in the confusion during the "catastrophic meltdown" I didn't think to video it.
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#8
#10
Maybe someone else can give a description of the clock springs purpose I do know it is located in the steering column.
#12
Also, when they first told me the Ford technical people were no help & had never heard of another problem like mine, I told them with all the trucks on the road it was hard for me to believe that mine was the only one to ever have this issue. Sounds like mines not the only one....
#13
#14
Little update Doug: a regional customer service manager is going to Get involved with my problem. My local dealer said they could not duplicate the problem and there are no codes so suggested I pick up the truck. Once I told them I had a case number they said that was actually a good thing and they would be waiting for the contact.
My dealer has been good to deal with but without a code, not much was going to happen.
I hope you have found a resolution and are back on the road.
Hector
My dealer has been good to deal with but without a code, not much was going to happen.
I hope you have found a resolution and are back on the road.
Hector
#15
Hector,
I'm supposed to pick my truck up today, the part (module) came in yesterday & they were installing it & said they would have to manually load in data? as the data could not be retrieved/stored from the "fried" module. They are supposed to have it ready for me today?? Hopefully it will be fixed & I'll find out the specific parts they replaced & post that info.
Doug
I'm supposed to pick my truck up today, the part (module) came in yesterday & they were installing it & said they would have to manually load in data? as the data could not be retrieved/stored from the "fried" module. They are supposed to have it ready for me today?? Hopefully it will be fixed & I'll find out the specific parts they replaced & post that info.
Doug