I am just hear to complain because a long time, honest vendor didn't give me everything I wanted....
#1
04-14-2015, 07:45 PM
I am just hear to complain because a long time, honest vendor didn't give me everything I wanted....
Now I know that this is probably going to be received with hate as I'm a new member and dieselorings is a long time vendor with a generally good reputation. But I had a bad experience and thought I would share it anyways.
Ordered HPOP lines, fittings and some misc o-rings for my 02 7.3 on April 6th. All was well, order shipped fast. Received them today and there were two passenger side HPOP lines in the box even though I ordered one of each side. Called dieselorings and left a message, got a call back about half hour later.
I figured no problem, it was their mistake, they will overnight me the right part. It's a truck that I use for my business and it has been down due to a burst line. I need it by the end of this week and I originally ordered it with plenty of time to spare. Set some time aside from work to get the job done on friday.
When I said no problem, just overnight me the line, the guy on the phone immediately said no that's not going to happen. He wants me to mail my line back, pay for return shipping, take time out of my day to go ship it back, and then once he gets it, will refund shipping and ship me the part that was wrong due to his error in the first place. So I'm going to wait another week due to your mistake?? Uhhh, no. I'm not the guy who caused all of this. Your mistake, you deal with it.
I understand that everyone is human but assembling parts orders is not rocket science. Assemble the order and then verify it before it goes out. I've probably ordered from rockauto 150 times and have never once received anything incorrect. And then ontop of that, he's not willing to correct his own mistake in a timely manner. Didn't make me feel warm and fuzzy about who I was dealing with.
Looks like I'll be ordering the correct line from somewhere else.
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Ordered HPOP lines, fittings and some misc o-rings for my 02 7.3 on April 6th. All was well, order shipped fast. Received them today and there were two passenger side HPOP lines in the box even though I ordered one of each side. Called dieselorings and left a message, got a call back about half hour later.
I figured no problem, it was their mistake, they will overnight me the right part. It's a truck that I use for my business and it has been down due to a burst line. I need it by the end of this week and I originally ordered it with plenty of time to spare. Set some time aside from work to get the job done on friday.
When I said no problem, just overnight me the line, the guy on the phone immediately said no that's not going to happen. He wants me to mail my line back, pay for return shipping, take time out of my day to go ship it back, and then once he gets it, will refund shipping and ship me the part that was wrong due to his error in the first place. So I'm going to wait another week due to your mistake?? Uhhh, no. I'm not the guy who caused all of this. Your mistake, you deal with it.
I understand that everyone is human but assembling parts orders is not rocket science. Assemble the order and then verify it before it goes out. I've probably ordered from rockauto 150 times and have never once received anything incorrect. And then ontop of that, he's not willing to correct his own mistake in a timely manner. Didn't make me feel warm and fuzzy about who I was dealing with.
Looks like I'll be ordering the correct line from somewhere else.
<aside id="div-gpt-ad-13" class="" style="margin: 0 auto; width: 300px; padding-bottom: 10px"> </aside>
Last edited by Stewart_H; 04-15-2015 at 09:37 PM.
#2
04-14-2015, 08:01 PM
So is that the only reason you joined? How many other sites did you joint to share the same message? If it's so critical you get your work truck back up and running, why are you now going to order parts again from somewhere else instead of just going to pick them up locally?
Also not sure why you're upset about having to take time out of your day to return an item you bought online. I thought that was part of the online buying trade off. If it wasn't right, you had to hassle with return shipping? Or did you just plan on keeping the extra line?
Also not sure why you're upset about having to take time out of your day to return an item you bought online. I thought that was part of the online buying trade off. If it wasn't right, you had to hassle with return shipping? Or did you just plan on keeping the extra line?
#3
04-14-2015, 08:11 PM
So is that the only reason you joined? How many other sites did you joint to share the same message? If it's so critical you get your work truck back up and running, why are you now going to order parts again from somewhere else instead of just going to pick them up locally?
Also not sure why you're upset about having to take time out of your day to return an item you bought online. I thought that was part of the online buying trade off. If it wasn't right, you had to hassle with return shipping? Or did you just plan on keeping the extra line?
Also not sure why you're upset about having to take time out of your day to return an item you bought online. I thought that was part of the online buying trade off. If it wasn't right, you had to hassle with return shipping? Or did you just plan on keeping the extra line?
The local price was nearly $300 per side, and they would have been looking at around a week to get them in as well. So locally is not such a hot option.
The online buying trade off?? What trade off? A UPS man brings the parts to my door, which I order on the premise that the parts that I actually ordered will show up. Far more cheap and convenient than running around to parts places.
What I had planned on was that he would overnight ship me the correct part, which I would be willing to pay for over the phone (The part, not the shipping). Then I would ship the old part back and get a refund for its cost and its shipping. Not expecting to keep anything that's not mine, but there's no reason I should be out $$ or out time for a mistake that had nothing to do with me.
#4
04-14-2015, 08:16 PM
Now I know that this is probably going to be received with hate as I'm a new member and dieselorings is a long time vendor with a generally good reputation. But I had a bad experience and thought I would share it anyways.
Ordered HPOP lines, fittings and some misc o-rings for my 02 7.3 on April 6th. All was well, order shipped fast. Received them today and there were two passenger side HPOP lines in the box even though I ordered one of each side. Called dieselorings and left a message, got a call back about half hour later.
I figured no problem, it was their mistake, they will overnight me the right part. It's a truck that I use for my business and it has been down due to a burst line. I need it by the end of this week and I originally ordered it with plenty of time to spare. Set some time aside from work to get the job done on friday.
When I said no problem, just overnight me the line, the guy on the phone immediately said no that's not going to happen. He wants me to mail my line back, pay for return shipping, take time out of my day to go ship it back, and then once he gets it, will refund shipping and ship me the part that was wrong due to his error in the first place. So I'm going to wait another week due to your mistake?? Uhhh, no. I'm not the guy who caused all of this. Your mistake, you deal with it.
I understand that everyone is human but assembling parts orders is not rocket science. Assemble the order and then verify it before it goes out. I've probably ordered from rockauto 150 times and have never once received anything incorrect. And then ontop of that, he's not willing to correct his own mistake in a timely manner. Didn't make me feel warm and fuzzy about who I was dealing with.
Looks like I'll be ordering the correct line from somewhere else.
<aside id="div-gpt-ad-13" class="" style="margin: 0 auto; width: 300px; padding-bottom: 10px"> </aside>
Ordered HPOP lines, fittings and some misc o-rings for my 02 7.3 on April 6th. All was well, order shipped fast. Received them today and there were two passenger side HPOP lines in the box even though I ordered one of each side. Called dieselorings and left a message, got a call back about half hour later.
I figured no problem, it was their mistake, they will overnight me the right part. It's a truck that I use for my business and it has been down due to a burst line. I need it by the end of this week and I originally ordered it with plenty of time to spare. Set some time aside from work to get the job done on friday.
When I said no problem, just overnight me the line, the guy on the phone immediately said no that's not going to happen. He wants me to mail my line back, pay for return shipping, take time out of my day to go ship it back, and then once he gets it, will refund shipping and ship me the part that was wrong due to his error in the first place. So I'm going to wait another week due to your mistake?? Uhhh, no. I'm not the guy who caused all of this. Your mistake, you deal with it.
I understand that everyone is human but assembling parts orders is not rocket science. Assemble the order and then verify it before it goes out. I've probably ordered from rockauto 150 times and have never once received anything incorrect. And then ontop of that, he's not willing to correct his own mistake in a timely manner. Didn't make me feel warm and fuzzy about who I was dealing with.
Looks like I'll be ordering the correct line from somewhere else.
<aside id="div-gpt-ad-13" class="" style="margin: 0 auto; width: 300px; padding-bottom: 10px"> </aside>
Try the same thing at any store and see what happens. Waltz in and tell them you ended up with a wrong part, and want the right part. Then tell them you didn't bring the wrong one with you and you want them to give you the right one at no charge now, and you'll being the wrong one back later. It ain't gonna happen, but that's exactly what you're asking someone to do. Your expectations are unrealistic in the real world.
#5
04-14-2015, 08:17 PM
Now, I'm not taking a side. But, Customer Service in this country has gone to hell. I have not personally had any issues with Diesel O-Rings but, I have had with other suppliers.
It used to be the "Customer was always right". That's a statement that has reasoning and is not always correct.
Regardless of where he/she bought something and how it was delivered is of no digression when one expects to receive what he/she has purchased.
With that all being said. I have, in the past placed incorrect orders and expect to have to pay return shipping and stocking fees. It was my bad.
I installed a set of Motorcraft front Brake Pads on an F150 at my house a month ago (I do a LOT of side work). They squeal outrageously. I purchased another set and installed them a couple weeks later on the same truck. Do you think for one minute Ford will allow me to return those. Hell NO! And I work for them.
The problem here is we no longer make widgets in the USA. We assemble. We no longer produce vehicles, we assemble them. The only thing we have is Customer Service and we suck at that 80% of the time.
Remember when the T.V. Repairman would show up and fix the T.V. on the spot? 90% of you have no clue what I'm talking about.
China, Korea, Mexico, Pakistan, and Japan, they're the manufacturers. We're the assemblers.
We no longer care. And therefore, we have ceased to be dominate power both home and abroad.
90% of you guys who have a San Tool have AE. Try and get some real customer service from them..... I dare ya!
It used to be the "Customer was always right". That's a statement that has reasoning and is not always correct.
Regardless of where he/she bought something and how it was delivered is of no digression when one expects to receive what he/she has purchased.
With that all being said. I have, in the past placed incorrect orders and expect to have to pay return shipping and stocking fees. It was my bad.
I installed a set of Motorcraft front Brake Pads on an F150 at my house a month ago (I do a LOT of side work). They squeal outrageously. I purchased another set and installed them a couple weeks later on the same truck. Do you think for one minute Ford will allow me to return those. Hell NO! And I work for them.
The problem here is we no longer make widgets in the USA. We assemble. We no longer produce vehicles, we assemble them. The only thing we have is Customer Service and we suck at that 80% of the time.
Remember when the T.V. Repairman would show up and fix the T.V. on the spot? 90% of you have no clue what I'm talking about.
China, Korea, Mexico, Pakistan, and Japan, they're the manufacturers. We're the assemblers.
We no longer care. And therefore, we have ceased to be dominate power both home and abroad.
90% of you guys who have a San Tool have AE. Try and get some real customer service from them..... I dare ya!
#6
04-14-2015, 08:20 PM
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Before everyone gets too bent out of shape here, wouldn't the perfect compromise have been to have the vendor charge your card for the second part to cover his ****, then eat the overnight shipping cost on his end if in fact it was his error? Then once he gets the incorrect part back your card gets credited.
I'm not sure why that didn't happen but to me that seems obvious unless we're missing part of the story.........not saying we are, but this would have been a fairly common arrangement to compromise.
I'm not sure why that didn't happen but to me that seems obvious unless we're missing part of the story.........not saying we are, but this would have been a fairly common arrangement to compromise.
#7
04-14-2015, 08:24 PM
Try the same thing at any store and see what happens. Waltz in and tell them you ended up with a wrong part, and want the right part. Then tell them you didn't bring the wrong one with you and you want them to give you the right one at no charge now, and you'll being the wrong one back later. It ain't gonna happen, but that's exactly what you're asking someone to do. Your expectations are unrealistic in the real world.
I said that I was willing to pay for the correct part over the phone before it shipped, and then be refunded the price of the incorrect part and its shipping once it was back in his hands.
I'm not expecting, nor am I entitled to get anything for free. I just want what I payed for, on the timeline that I payed for.
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#8
04-14-2015, 08:25 PM
Before everyone gets too bent out of shape here, wouldn't the perfect compromise have been to have the vendor charge your card for the second part to cover his ****, then eat the overnight shipping cost on his end if in fact it was his error? Then once he gets the incorrect part back your card gets credited.
I'm not sure why that didn't happen but to me that seems obvious unless we're missing part of the story.........not saying we are, but this would have been a fairly common arrangement to compromise.
I'm not sure why that didn't happen but to me that seems obvious unless we're missing part of the story.........not saying we are, but this would have been a fairly common arrangement to compromise.
#9
04-14-2015, 08:35 PM
What I had planned on was that he would overnight ship me the correct part, which I would be willing to pay for over the phone (The part, not the shipping). Then I would ship the old part back and get a refund for its cost and its shipping. Not expecting to keep anything that's not mine, but there's no reason I should be out $$ or out time for a mistake that had nothing to do with me.
I've dealt with Bob for a number of years and have yet to hear about him refusing to sell a product to someone. If you had truly offered to pay for the additional HPOP line up front to get it shipped out right away, I can't imagine why he would have refused to do so.
If he was under the impression that you expected him to ship the part out to you without receiving any money for it and then hoping you sent the other part back at some point in the future, I can see where most establishments would balk at that.
#10
04-14-2015, 08:41 PM
I would suggest you edit the title of the post. May be: "A Problem with Diesel O-Rings"
I don't think anyone is going to "avoid" them. I order a years supply of O-rings and such. I've used them, and other suppliers. I haven't "personally" had any issues that weren't resolved.
But, no one going to avoid them. If they're smart buyers, they'll compare the items and available vendors and get the most bang for their buck while maintaining quality and longevity.
I don't think anyone is going to "avoid" them. I order a years supply of O-rings and such. I've used them, and other suppliers. I haven't "personally" had any issues that weren't resolved.
But, no one going to avoid them. If they're smart buyers, they'll compare the items and available vendors and get the most bang for their buck while maintaining quality and longevity.
#11
04-14-2015, 08:44 PM
What you had planned sounds reasonable, but I would have never guessed what you had planned from reading your first thread. I wonder if you clearly conveyed what you had planned to Bob when you spoke with him on the phone or if he too got the wrong impression about what your plans were.
I've dealt with Bob for a number of years and have yet to hear about him refusing to sell a product to someone. If you had truly offered to pay for the additional HPOP line up front to get it shipped out right away, I can't imagine why he would have refused to do so.
If he was under the impression that you expected him to ship the part out to you without receiving any money for it and then hoping you sent the other part back at some point in the future, I can see where most establishments would balk at that.
#12
04-14-2015, 08:46 PM
Does anyone else remember waiting a week or more for a part ordered locally ?
I do .
People are too caught up in the "now" . Got to have it now ....
When SNAFU happens ... People get bent out of shape , they go spastic !
No one is perfect , no one can be . So get things straight .. Bad customer service ?
I do .
People are too caught up in the "now" . Got to have it now ....
When SNAFU happens ... People get bent out of shape , they go spastic !
No one is perfect , no one can be . So get things straight .. Bad customer service ?
#13
04-14-2015, 08:53 PM
Does anyone else remember waiting a week or more for a part ordered locally ?
I do .
People are too caught up in the "now" . Got to have it now ....
When SNAFU happens ... People get bent out of shape , they go spastic !
No one is perfect , no one can be . So get things straight .. Bad customer service ?
I do .
People are too caught up in the "now" . Got to have it now ....
When SNAFU happens ... People get bent out of shape , they go spastic !
No one is perfect , no one can be . So get things straight .. Bad customer service ?
#14
04-14-2015, 08:54 PM
Did you read my last post at all or no?
I said that I was willing to pay for the correct part over the phone before it shipped, and then be refunded the price of the incorrect part and its shipping once it was back in his hands.
I'm not expecting, nor am I entitled to get anything for free. I just want what I payed for, on the timeline that I payed for.
I said that I was willing to pay for the correct part over the phone before it shipped, and then be refunded the price of the incorrect part and its shipping once it was back in his hands.
I'm not expecting, nor am I entitled to get anything for free. I just want what I payed for, on the timeline that I payed for.
#15
04-14-2015, 08:55 PM
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Before everyone gets too bent out of shape here, wouldn't the perfect compromise have been to have the vendor charge your card for the second part to cover his ****, then eat the overnight shipping cost on his end if in fact it was his error? Then once he gets the incorrect part back your card gets credited.
I'm not sure why that didn't happen but to me that seems obvious unless we're missing part of the story.........not saying we are, but this would have been a fairly common arrangement to compromise.
I'm not sure why that didn't happen but to me that seems obvious unless we're missing part of the story.........not saying we are, but this would have been a fairly common arrangement to compromise.