Quite a few dealers don't rebuild in house. They contract with a local trans builder to do their rebuilds. The dealer just does the R&R.

 

They are definitely rebuilding it in house, and still waiting on parts supposedly on back order. When I asked the service advisor what parts went bad, he was like I don't know. Wtf, why cant they be honest and say yeah bro we're stalling your job for the cash customers that aren't having warrenty work done. I swear I found a used trans out of an "11 42,000 miles for $650.00. I could of swapped that in my driveway 2 weeks ago.. And would of been happier! I've lost business... Never thought I would be in this situation. Will think twice about having one vehicle that can tow, and definitely think twice about my next purchase.

 

I don't understand why they won't give you a loaner. A buddy has a 2012 E150 and it took the dealer 6 weeks to fix a problem and they gave him an almost new van as a loaner.

 

I would even be happy with one of there used trucks on the pre owned lot as a loaner. They have an entire parking lot of them.

 

It sounds like it's time for me to step in and help, cali108. PM me your full name, best daytime phone number, VIN, current mileage, and servicing dealership; I'll escalate this to your regional customer service manager.

Crystal

 

These guys and gals are an absolute God send to FTE----so glad they came on board. We need to each send them reps for just being here, never mind what they've tried to do so far. I'll go first----follow along y'all!

 

Awsome!!
all info sent 2/6/15 thanks for all the help here, we will see what happens next. I'll update daily

 

I got your PM, cali108; your case escalation info is waiting for you in your inbox. If there's anything else I can do to help, just let me know.

Crystal

 

Now, the dealer is saying the parts are not on back order, so where are they? I'm not lying! that's what they told me, and honestly I would believe it! How in the continental USA that you cannot get parts within 2 weeks? They should of replaced it, and not repair...

 

Parts are in and trans is being assembled.

 

Great news, cali108! I'm glad things are headed in the right direction.

Crystal

 

Thank you Crystal,


Van is fixed! and is in my possession..

 

Backordered part a few days ago to fixed and done today. That's impressive.

 

Ah.......Yea.........I agree.........still don't look real good on the Dealers side.....

You don't think it had anything to do with Miss. Crystal stepping in on this.......do you???

If it does, then this might be a good thing for other's that Have to deal with the Dealers over Warranty work

I've been watching this tread, It's been what, over 2 weeks for this item??

I can understand your lost of business over this too, I've been there on getting repairs done, but Not through a dealer.

I hope you have another, better, Ford dealer in your area for your next van purchase.

 

That's what I like to hear, cali108! Be sure to let me know if there's anything I can help with in the future.

That's exactly what I'm here to do, Wildman25. I'm always just a PM away if you (or others) need assistance.

Crystal