Have had the '13 SE 2.0 for a week. Wife said there was a squeak ?? I drove it today. Seems to be from front passenger side..Ant thoughts before I take it for warranty ?..thanks..JV..

 

I'm glad you're having your dealer address this, JV. How many miles are on it? Be sure to tell us what you hear when you go in for diagnosis.

Crystal

 

Goes in Wednesday morning..I'll post what they find..jv..

 

Sounds good, jv; I'll hang around to see what you hear from the dealer.

Crystal

 

Dealer is replacing the "strut" on passenger front..Car has 29K. Service Manager called to say one was ordered...to be in and installed today. Will report further if anything else pops up. My wife loves the car. She went from a 5.9 R/T Durango to the Escape..It is the Ginger Ale metallic..2.0..AWD...Moonroof, etc.."If she's happy..I'm happy " !!!!!

 

I'm glad everyone is happy, jv! Let us know how the repair goes.

Crystal

 

Picked up the car yesterday. Dealer said they replaced the strut "supports"...and while it was apart..found a leak in the washer bottle..replaced it too..

 

Wife said squeak is back,,but not as bad. I drove it. Can still hear it on uneven surface. dealer said bring it back..

 

When are you headed back in, ozark1? Be sure to take your tech on a test drive so you can show them what you're experiencing.

Crystal

 

Goes back in the AM. I offered a test drive to the servcice manager. He said he didn't need to hear it..They would just find and fix !!..I will advise..

 

Dealer called that car was ready in the afternoon. Said they.."noticed a service bulletin about re-greasing something" He could not explain. Squeak was back before wife got home. I'm calling back in a few minutes. It will be fixed this THIRD time..or I will start with the Ford Zone Manager's office..

 

PM me your information, ozark1; I'll escalate this to your regional customer service manager so they can assist. Be sure to include your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Leave the rest to me.

Crystal

 

Car was dropped at the dealer at Noon on Wednesday..So far..haven't heard from them..Not a word. Must be something more than"greasing"..??? Will advise the final outcome..jv..

 

Dealer replaced BOTH front struts under warranty. Pick it up this AM..Will advise...JV..

 

Good luck. Eventually they will get it right.