Oh, brother! I'm not loyal to a car dealer of all things! It is my money and I will spend it how I please. If they want some of it then they can earn it with the right product and service or go out of business for all I care. Someone else will step up and do better if they don't.
...I wonder how Ford feels about their customers being told that?
Hi KJ Smith,
I want to get this documented in our system for the appropriate folks to see. To get things moving, PM me your full name, best daytime phone number, dealership info, and the specifics of what you'd like me to include. I'll do the rest.
Sounds to me like the service writer was trying to offer his opinion of how Ford would consider the situation. But that's just an opinion, and worth nothing more than that. Although, to be fair, if I was denied assistance because of a lack of dealer service history I would probably show them what loyalty really means when I traded my Ford for a new Silverado.
I'd drive 100 miles to the worst Ford dealer before I walked across the street to the GM dealer. All dealers can repair all makes and models and they all have the computer software for diagnosis.
I did business with the same local dealer for over 20 years. Their service manager and I had a poor relationship anyway and he finally blew off the lot. I went tot he dealer the next town over and bought two new Ford in two years.
The local service manager is now long gone and I will return to see if the climate has changed. My current dealer is fantastic but not as convenient.
__________________ Tim SCPO United States Coast Guard Retired
2011 F-150 XLT 4x4 Ecoboost
2010 Ford Focus
2004 Expedition XLT 4x2 FTE Guidelines
if the dealer can get you to pay shop charges they will but I always say I am not paying that for something they put in the paper for $29,95 they have to honor the add price unless its in small print on the add! but I have used the same dealer for over 15 years and get them to throw in stuff for my loyalty!
2012 F150 XLT 4X4 crew cab 5.0 with 3:55 lockable rear end
I thought about it yesterday and decided to try another dealer.
I used them once an my diesel when it was having issues.
Going to get an appointment today.
BTW, do you pay "shop charges" on the works package?
Somehow they got it up to $47.29 - $10.00 rebate.
I don't think you pay shop charges on warranty do you?
That's too bad the attitude of one employee caused this. When I get my truck serviced at either one of two dealers I use, they make me feel welcome and that my business is important to them. I usually leave feeling good about the service.
Since your going to a different dealer, you should talk to the service manager and make him know why they won't have your business any longer.
2013 F150, XTR w ecoboost. All the bells and whistles.
2010 FFR Mk-4 Cobra.
I'm old now.... so I'm entitled.
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