09 F350 2nd owner 116,000miles__Diesel-COMPLETE ENGINE FAILURE. Absolutely no help from Ford(having to buy Jasper remanu diesel for 13,000).. This is horrible service from the truck & from Ford. Any IDEAS? from anyone?? Ford did not even investigate--just said NO.

 

What was the nature of the failure, Water in fuel, run out of oil ? You are the second owner of a out of warranty truck. What do you expect Ford to do?

 

As an ex auto dealer I would have expected Ford to offer a bit of help on the remanu engine as it was just barely out of warranty(100M). Would you expect a Ford Diesel to last ONLY 116M miles--of course not-that's either a crappy trk or Ford does not care about customers-we put about 60M of the miles on this engine(excellent maintenance-we are a maintenance Co. The 'crank' completely blew up destroying the engine. Would you buy another Ford trk/diesel if you knew the engine was only good for 100M miles? It should have gone min of 250M miles. A crappy little VW diesel will do that.

 

That's why warranties state their limits

5yr/100,000 miles

Not sure they owe anyone anything after that or any other warranty period. It's stated black and white. I feel bad for ya but that's why I consistently buy newer used vehicles. Get a little bit of warranty time during ownership.

Also maybe the first owner completely neglected the truck and then passed it on to you knowing the 100,000 mile limit was approaching.

Trust me your situation stinks, but it's written clear as day as to when the warranty expires..

 

I agree with you, the OP's situation is an unfortunate one. I don't think ford should have to cover anything. Ford verily clearly states 5 year 100,000 miles. It sounds like the OP got screwed by the PO running the truck into the ground. I don't think ford will offer any assistance.

 

I know the warranty-funny the trk was 'owned'(not a demo) by the selling dealer before we got it. This was absolutely a PREMATURE ENGINE FAILURE-NO MATTER HOW YOU LOOK @ IT! As an 18 yr dealer I faced this several times - my factory(Nissan) always had something to offer-it keeps customers for life. Once had a Nissan PU (3rd owner) with 80M miles warrranty was 60M-engine blew - Nissan replaced it @ NC. The guy, who I still keep up with, has purchased 17 vehicles since then -all Nissan. There is the only "POINT". As of now-our maintenance Co will never have a ford in the driveway or personal cars either. Funny thing we would have purchased 2 more this year. Ford shot itself in the foot again on this one!! Oh yeah one more thing I was a Lincoln-Mercury dealer in the early 90's also-no loyalty from ford on that either!

 

100M???

How about 100K?

Isn't "M" in this connotation = million?

Anyway, at 16K past the warranty coverage ford sure isn't even going to consider doing anything.

Heck, they won't even help anyone out with issues they know they have a problem with on these trucks.

The other thing is, it sounds like you are letting someone rape you on the cost of the reman engine.

So long as your major engine components aren't damaged that you should be able to get the existing engine rebuilt for half of that 13K.

 

I cannot afford a Diesel for this exact reason, I can replace my gas motor in a weekend with about 2k out of my pocket. Failures like yours are not uncommon as we seem to see them here from time to time..

 

The truck is out of warranty, plain and simple. For the engine to fail at 100,000 miles it clearly wasn't maintained and was driven hard.

I can see Ford offering assistance if you were a few hundred miles over but 16,000 miles is a lot. The bottom line is the truck is out of warranty and ford should not have to do a thing.

Any engine can have a catastrophic failure if not maintained or it's neglected and run hard.


It sounds as if the truck was tuned and pushed past it's limit at some point and begun to show signs of that. The truck was put back to stock with the tuner removed and passed on.

Even if Ford did agree to assist on an engine what's to say once they get apart and it shows evidence of tuning and abuse? There is also a signature left behind by tuners so instantly the dealer would blame the tuning and not help one bit.

 

Also comparing how other vehicles may have had warranties honored past the warranty term is like comparing apples to oranges with modern diesel pickups. And I've never heard of a large warranty repair being done outside the warranty period. A free light bulb, maybe. A small 4cyl gas engine does not cost the same for replacement as a newer diesel engine.

The first thing people do when they get their diesels seems to be add tuners and remove emissions. And not just a conservative tuner. Ones that jack up the power to levels of insanity. When the manufacturer designed the motor it was designed to work within certain limits. When someone knowingly takes it beyond that why should they honor a warranty? These companies (Ford, GM, Chrysler) know people are dismantling the emissions and adding tuners. They should be suspect of EVERY failure, even in the warranty period. Anyone's best bet to make sure they get the best of their warranty is to document EVERY service done to a vehicle. Every receipt retained or if you want to be robbed have every service performed at a dealer. Then there is a record of everything.

The worst part is the people who do the maintenance properly and not add a tuner are subject to the same scrutiny when they do suffer an unfortunate problem. The "One bad apple spoils the bunch" viewpoint.

But again 5yr/100,000miles. 116,000 miles is greater than 100,000 end of story. Whether it "should" last or not can't even be debated and has absolutely zero bearing on an out of warranty truck.

 

I'll just shake my head at this thread...

 

It's unfortunate you motor blew but that is what the warranty said for coverage. We as cunsumors can decide with our wallets and many have, but I think as many might be unhappy with one brand the next isn't so great either.