2011 6.7L Blown Engine @ 100,407 = $18,000
#31
The best truck I ever owned was my 2002 7.3, no big surprise, but after hearing the hype of the 6.7L that was my choice last August when I needed a new truck.
Bought with around 60k miles, I have put it to work. And last Saturday I turned over 100,000 miles. On Sunday afternoon, after a violent shake on the freeway, my engine threw a rod through the block. Catastrophic damage obviously and my dealership has said that it will take $18,000 to get her back on the road.
Ford has told me "sorry bout cha'" and says there is nothing that they will do to help me out.
Not two weeks ago I blew the turbo, and had it replaced under warranty at 98K miles. Pulled the Oasis and found that the turbo was also replaced just before I purchased the truck less than a year ago. Something that was not on the car fax that the dealership showed me when I bought the truck.
Wanted to share, and hopefully get some advice. THis is not the first I have heard of these 6.7 s blowing up. It was an early build, May 2010 and have heard of the valve problems etc. I have also read about owners receiving assistance from Ford with many more miles that 407, over the 100,000 mile warranty.
Am I the only one who Thinks this is ridiculous?!?! a $60,000 vehicle literally one tank of fuel over 100,000 miles and done.
Bought with around 60k miles, I have put it to work. And last Saturday I turned over 100,000 miles. On Sunday afternoon, after a violent shake on the freeway, my engine threw a rod through the block. Catastrophic damage obviously and my dealership has said that it will take $18,000 to get her back on the road.
Ford has told me "sorry bout cha'" and says there is nothing that they will do to help me out.
Not two weeks ago I blew the turbo, and had it replaced under warranty at 98K miles. Pulled the Oasis and found that the turbo was also replaced just before I purchased the truck less than a year ago. Something that was not on the car fax that the dealership showed me when I bought the truck.
Wanted to share, and hopefully get some advice. THis is not the first I have heard of these 6.7 s blowing up. It was an early build, May 2010 and have heard of the valve problems etc. I have also read about owners receiving assistance from Ford with many more miles that 407, over the 100,000 mile warranty.
Am I the only one who Thinks this is ridiculous?!?! a $60,000 vehicle literally one tank of fuel over 100,000 miles and done.
Two turbos in a years time? What was the mileage on that original replacement?
The tie-in factor here, to me, is your turbocharger's access to the engine oil. It's highly likely the PO could have run the engine low on oil as the turbo failed, compromising your rod bearings. OR, introducing bearing fragments into the oil as they disintegrated, again, compromising the integrity of the bottom end of the motor.
Same thing happens again, turbocharger failure, dumps a bunch of oil out the exhaust? Did they address the DPF contamination? I remember a thread here earlier this year about a rather spectacular turbo failure complete with James Bond style smoke screen...
But I'm getting off the point. You've had TWO major component failures in the last year, that have every potential, and expected potential, at that, to affect systems larger than them.
Knowing rod bearing compromise due to oil starvation or contamination from turbocharger failure is one thing, unfortunately I can't help you prove it, but it can not be ignored.
#32
this 100K/5year is from date put into service. The dealer/service advisor should be able to pull the oasis which will indicate that date.
Make a copy and provide it to the Cus svc rep.
#33
Senix,
The Cus Svs reps have the Oasis, the in service date is 2/22/11, but it has a blank in the Sale Mileage section.
But the vehicle was originally titled with 855 miles, and a warranty safety recall was performed at the selling dealership 9/13/10 (+/- 5 months before the truck was sold) with 650 miles on the truck (this is from the Warranty History report)
The part that is not spelled out is the mileage - warranty starts at the in service date.
Ford just told me that on all of their vehicles, the warranty mileage starts at 0.0
(36K, 80K, 100K etc.) the second that it is built the mileage warranty is ticking away.
Of course the service rep I spoke with when I brought my truck in to the dealership said that he regularly sees ford honor warranties starting at the sale mileage + 100,000 miles. I actually called a couple of times and asked the same question to different service people at the same dealership, just being casual about it to see what answers I got, and they all said yes it should be covered.
The Cus Svs reps have the Oasis, the in service date is 2/22/11, but it has a blank in the Sale Mileage section.
But the vehicle was originally titled with 855 miles, and a warranty safety recall was performed at the selling dealership 9/13/10 (+/- 5 months before the truck was sold) with 650 miles on the truck (this is from the Warranty History report)
The part that is not spelled out is the mileage - warranty starts at the in service date.
Ford just told me that on all of their vehicles, the warranty mileage starts at 0.0
(36K, 80K, 100K etc.) the second that it is built the mileage warranty is ticking away.
Of course the service rep I spoke with when I brought my truck in to the dealership said that he regularly sees ford honor warranties starting at the sale mileage + 100,000 miles. I actually called a couple of times and asked the same question to different service people at the same dealership, just being casual about it to see what answers I got, and they all said yes it should be covered.
#34
#36
Senix,
The Cus Svs reps have the Oasis, the in service date is 2/22/11, but it has a blank in the Sale Mileage section.
But the vehicle was originally titled with 855 miles, and a warranty safety recall was performed at the selling dealership 9/13/10 (+/- 5 months before the truck was sold) with 650 miles on the truck (this is from the Warranty History report)
The part that is not spelled out is the mileage - warranty starts at the in service date.
Ford just told me that on all of their vehicles, the warranty mileage starts at 0.0
(36K, 80K, 100K etc.) the second that it is built the mileage warranty is ticking away.
Of course the service rep I spoke with when I brought my truck in to the dealership said that he regularly sees ford honor warranties starting at the sale mileage + 100,000 miles. I actually called a couple of times and asked the same question to different service people at the same dealership, just being casual about it to see what answers I got, and they all said yes it should be covered.
The Cus Svs reps have the Oasis, the in service date is 2/22/11, but it has a blank in the Sale Mileage section.
But the vehicle was originally titled with 855 miles, and a warranty safety recall was performed at the selling dealership 9/13/10 (+/- 5 months before the truck was sold) with 650 miles on the truck (this is from the Warranty History report)
The part that is not spelled out is the mileage - warranty starts at the in service date.
Ford just told me that on all of their vehicles, the warranty mileage starts at 0.0
(36K, 80K, 100K etc.) the second that it is built the mileage warranty is ticking away.
Of course the service rep I spoke with when I brought my truck in to the dealership said that he regularly sees ford honor warranties starting at the sale mileage + 100,000 miles. I actually called a couple of times and asked the same question to different service people at the same dealership, just being casual about it to see what answers I got, and they all said yes it should be covered.
#38
UGA33 - That document talks about in transit/repair mileage and the fact it had work done PRIOR to the first delivery, seems to me, it should be covered.
And this is not even taking the previous motor work into account. Seems reasonable to me that a turbo failure followed by a engine failure shortly thereafter means the complete problem wasn't fixed. Therefore the failure occurred well within the warranty start date and mileage regardless.
And this is not even taking the previous motor work into account. Seems reasonable to me that a turbo failure followed by a engine failure shortly thereafter means the complete problem wasn't fixed. Therefore the failure occurred well within the warranty start date and mileage regardless.
#39
Even if Ford wanted to count the pre-sold warranty work as in service, he still has 243 miles remaining in my opinion.
I just don't understand how warranty begins at 0.0.
Here's another document, written by Ford. See page 2 (actual pg 7).
http://www.ford.com/resources/ford/g...12Warranty.pdf
Edit: Thinking out loud based on what vloney said, maybe warranty and start date is thrown away when sold used...?
I just don't understand how warranty begins at 0.0.
Here's another document, written by Ford. See page 2 (actual pg 7).
http://www.ford.com/resources/ford/g...12Warranty.pdf
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
#40
Even if Ford wanted to count the pre-sold warranty work as in service, he still has 243 miles remaining in my opinion.
I just don't understand how warranty begins at 0.0.
Here's another document, written by Ford. See page 2 (actual pg 7).
http://www.ford.com/resources/ford/g...12Warranty.pdf
Edit: Thinking out loud based on what vloney said, maybe warranty and start date is thrown away when sold used...?
I just don't understand how warranty begins at 0.0.
Here's another document, written by Ford. See page 2 (actual pg 7).
http://www.ford.com/resources/ford/g...12Warranty.pdf
Edit: Thinking out loud based on what vloney said, maybe warranty and start date is thrown away when sold used...?
#41
except that the factory put some miles on it before it was sold and titled... It is within the 5 years and within a customer putting 100k miles on... PLUS, the problem was reported prior to the 100k miles. The dealer and/or manufacturer can't slap a simple fix on the truck and send it out the door just to get it past warranty time or mileage to make the customer pay for the big bill... There is case law on this, although maybe not in the OPs circuit.
#43
Everybody seems to be confusing in service date with in service mileage. I haven't seen anything in the warranty paperwork that references in service mileage. The date is a different story. My 2006 F350 was built in November 2005 but wasn't registered until August 2006. My 5 yr warranty wouldn't have expired until August 2011, but it would have reached 100,000 miles somewhere around April 2011.
100,000 miles on the engine warranty means 100,000 miles. Ford doesn't care if the sales manager drove the truck for 5,000 miles before it was registered or officially put into service. They warranty the engine for 100,000 miles from 0.00 when it was built.
The sticky point that I see here for the OP is that he is not the original purchaser of this truck. There aren't many manufacturers that have as much respect for the second owner as they do the original owner. I hope Crystal can be of some help and get this resolved, but I understand if they still say no. Warranties are like Vegas odds. The guys that make the rules have the odds stacked in their favor.
100,000 miles on the engine warranty means 100,000 miles. Ford doesn't care if the sales manager drove the truck for 5,000 miles before it was registered or officially put into service. They warranty the engine for 100,000 miles from 0.00 when it was built.
The sticky point that I see here for the OP is that he is not the original purchaser of this truck. There aren't many manufacturers that have as much respect for the second owner as they do the original owner. I hope Crystal can be of some help and get this resolved, but I understand if they still say no. Warranties are like Vegas odds. The guys that make the rules have the odds stacked in their favor.
#44
Everybody seems to be confusing in service date with in service mileage. I haven't seen anything in the warranty paperwork that references in service mileage. The date is a different story. My 2006 F350 was built in November 2005 but wasn't registered until August 2006. My 5 yr warranty wouldn't have expired until August 2011, but it would have reached 100,000 miles somewhere around April 2011.
100,000 miles on the engine warranty means 100,000 miles. Ford doesn't care if the sales manager drove the truck for 5,000 miles before it was registered or officially put into service. They warranty the engine for 100,000 miles from 0.00 when it was built.
The sticky point that I see here for the OP is that he is not the original purchaser of this truck. There aren't many manufacturers that have as much respect for the second owner as they do the original owner. I hope Crystal can be of some help and get this resolved, but I understand if they still say no. Warranties are like Vegas odds. The guys that make the rules have the odds stacked in their favor.
100,000 miles on the engine warranty means 100,000 miles. Ford doesn't care if the sales manager drove the truck for 5,000 miles before it was registered or officially put into service. They warranty the engine for 100,000 miles from 0.00 when it was built.
The sticky point that I see here for the OP is that he is not the original purchaser of this truck. There aren't many manufacturers that have as much respect for the second owner as they do the original owner. I hope Crystal can be of some help and get this resolved, but I understand if they still say no. Warranties are like Vegas odds. The guys that make the rules have the odds stacked in their favor.
And granted, I buy new. I never thought that had anything to do with it, but apparently according to people here it does.