All the other relevants aside, that statement right there is good enough for me, for you to have reasonable grounds to expect Ford to step up and replace that engine.

Two turbos in a years time? What was the mileage on that original replacement?

The tie-in factor here, to me, is your turbocharger's access to the engine oil. It's highly likely the PO could have run the engine low on oil as the turbo failed, compromising your rod bearings. OR, introducing bearing fragments into the oil as they disintegrated, again, compromising the integrity of the bottom end of the motor.

Same thing happens again, turbocharger failure, dumps a bunch of oil out the exhaust? Did they address the DPF contamination? I remember a thread here earlier this year about a rather spectacular turbo failure complete with James Bond style smoke screen...

But I'm getting off the point. You've had TWO major component failures in the last year, that have every potential, and expected potential, at that, to affect systems larger than them.

Knowing rod bearing compromise due to oil starvation or contamination from turbocharger failure is one thing, unfortunately I can't help you prove it, but it can not be ignored.

 

Plus the diesel supplement will spell out 5 year/100K warranty.

this 100K/5year is from date put into service. The dealer/service advisor should be able to pull the oasis which will indicate that date.

Make a copy and provide it to the Cus svc rep.

 

Senix,
The Cus Svs reps have the Oasis, the in service date is 2/22/11, but it has a blank in the Sale Mileage section.

But the vehicle was originally titled with 855 miles, and a warranty safety recall was performed at the selling dealership 9/13/10 (+/- 5 months before the truck was sold) with 650 miles on the truck (this is from the Warranty History report)

The part that is not spelled out is the mileage - warranty starts at the in service date.
Ford just told me that on all of their vehicles, the warranty mileage starts at 0.0
(36K, 80K, 100K etc.) the second that it is built the mileage warranty is ticking away.

Of course the service rep I spoke with when I brought my truck in to the dealership said that he regularly sees ford honor warranties starting at the sale mileage + 100,000 miles. I actually called a couple of times and asked the same question to different service people at the same dealership, just being casual about it to see what answers I got, and they all said yes it should be covered.

 

You need some more posts...keep going.

 

Maybe someone shady did something wrong under your hood and they're scared of getting caught by ford.

 

Have you spoken with Customer Care and your local regional FORD manager yet?

 

Found this. I guess it is date unless it falls under certain circumstances.

https://www.fordwsd.com/Ford-WSD/web...t_Policies.pdf

 

UGA33 - That document talks about in transit/repair mileage and the fact it had work done PRIOR to the first delivery, seems to me, it should be covered.

And this is not even taking the previous motor work into account. Seems reasonable to me that a turbo failure followed by a engine failure shortly thereafter means the complete problem wasn't fixed. Therefore the failure occurred well within the warranty start date and mileage regardless.

 

Even if Ford wanted to count the pre-sold warranty work as in service, he still has 243 miles remaining in my opinion.
I just don't understand how warranty begins at 0.0.

Here's another document, written by Ford. See page 2 (actual pg 7).
http://www.ford.com/resources/ford/g...12Warranty.pdf

Edit: Thinking out loud based on what vloney said, maybe warranty and start date is thrown away when sold used...?

 

Nope, 5 years (sale date) or 100 thousand miles, whichever comes first. Sounds simple to me.

 

except that the factory put some miles on it before it was sold and titled... It is within the 5 years and within a customer putting 100k miles on... PLUS, the problem was reported prior to the 100k miles. The dealer and/or manufacturer can't slap a simple fix on the truck and send it out the door just to get it past warranty time or mileage to make the customer pay for the big bill... There is case law on this, although maybe not in the OPs circuit.

 

Why does Ford want to weasel out of questionable circumstances?

As I prepare to purchase my next truck, threads such as this will play a part in my decision.

 

Everybody seems to be confusing in service date with in service mileage. I haven't seen anything in the warranty paperwork that references in service mileage. The date is a different story. My 2006 F350 was built in November 2005 but wasn't registered until August 2006. My 5 yr warranty wouldn't have expired until August 2011, but it would have reached 100,000 miles somewhere around April 2011.

100,000 miles on the engine warranty means 100,000 miles. Ford doesn't care if the sales manager drove the truck for 5,000 miles before it was registered or officially put into service. They warranty the engine for 100,000 miles from 0.00 when it was built.

The sticky point that I see here for the OP is that he is not the original purchaser of this truck. There aren't many manufacturers that have as much respect for the second owner as they do the original owner. I hope Crystal can be of some help and get this resolved, but I understand if they still say no. Warranties are like Vegas odds. The guys that make the rules have the odds stacked in their favor.

 

I usually run out of time before mileage nowadays... But I did have a case with a different car manufacturer that the warranty mileage was based off of the first titled mileage, NOT from 0.00 had a problem and it was covered, no questions asked. But if that is Ford's rules, that is Ford's rules. However, in this case, I will continue to think that a turbo going less than 2k miles before the motor, that there was something wrong with the motor at 98k miles, when the motor was in warranty and should be covered.

And granted, I buy new. I never thought that had anything to do with it, but apparently according to people here it does.

 

Sure would be nice if dealers, sales and service, knew what they were talking about. I guess that's why we have FTE.