Took my 2010 6.4 with 90,000 miles into the dealer today. I've been having intermittent cold start issues which I linked to a dead passenger side battery which both are only about a year or so old. Decided to have them change the fuel filters while I was there... The dealer didn't purge the air properly and now they can't start it. One lube tech said he thinks the HPFP is going out. The tech that performed the work said fuel bowels were spotless.
1. Could his preliminary diagnosis be accurate?
2. Truck ran fine when I brought it in, if something, such as the HPFP failed while they were working in it, what's the recommended action? Should the dealer be held accountable? Could air in the system have caused a failure? Is there anything the tech could have done to cause a major failure immediately?
They said there aren't any codes, but they are lube tech's so I don't know the real story. I won't know any more info until Monday at the earliest.
Not relevant, but may be a sign of the lake of knowledge by the techs: he told me this is the second one this week with problems immediately after fuel filters. The last one, the had to replace the whole HFCM.
It's both aggravating and scary to take your truck in to a shop who, by their very association with Ford, should know how to do these things. What's aggravating is most of the time they just don't care. Or they are pushed for time. Sometimes they just absolutely don't know how to properly perform the task and they just try and wing it. I've had several issues with my local dealer that caused me to switch to another one, 35 miles from me, and then I had issues with THAT ONE. It's ridiculous. I hope you get things worked out. Make them take care of it. You drove it in; you should be able to drive it out with only paying for what you asked them to do. Nothing more.
Well said, since my first oil change from the dealer(truck came back overfull) I have not been back. It's sad because for the most part a with proper training these things can be done by lower paid individuals and not tech's.
Needless to say I do my own work on my truck.
One of the things to do is find a Ford dealer that has Diesel techs....not all do. All Ford dealers will do basic servicing though.
I'll go the extra mile and ask to talk to the diesel tech and see if he has any of the accredited ford diesel training ....these trucks cost way to much to service so having it done properly is paramount.